Customers frequently mention the excellent condition of the pre-owned iPhone 12, praising its performance and smooth operation. However, some users reported concerns about the battery life, noting that it may not hold a charge as long as a new battery. A few also commented on issues with the camera and speaker functionality.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 60 reviews
Rated 4 out of 5 stars
i likeeee ittt.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
the phone came in funny packaging but when i opened it was indeed an iphone 12. i got the red one with 256gb. the battery health was actually kinda nice i'd say, it was at 86. it had about 2 minor scratches on the screen & back glass but arent noticable when the phone is on or off, only visible with flashlight. it had some paint scraped a little off around the aluminum but besides that, everything is perfectttt.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The phone is excellent and the transition from an iPhone 7 to the 12 was way smoother than other iphone upgrades I have done in the past.I lost nothing and did not even have to use a computer. The Best Buy purchase experience was also very good
I would recommend this to a friend
Rated 4 out of 5 stars
Screen has a little scratch but it's good overall.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just received it. It's nice. Battery health is at 94% which is good. Screen has a little scratch but it's alright.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The phone operates well and was in excellent condition. I had no issues installing my SIM to get service going. My only issue was the charging cable and plug provided were faulty so it wouldn’t charge and it also overheated easily.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was VERY scared about buying it based on other reviews but when i got it it came in funny packaging but when i saw the phone IT WAS SO PERFECT And when i set it up i checked the battery it was perfect and theres nothing wrong with it no scratches or cracks im so happy i made this purchase:3
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought for my daughter she seems to like it everything has worked ok on it so far. Battery is good I think it works well. I gave a 4 start because I do not like how light it is like it’s made of nothing.
This reviewer received promo considerations or sweepstakes entry for writing a review.
For a used iPhone 12 you really can't tell it's used I can see two small light scuffs but in a case you wouldn't know the storage is awesome I've had no hardware issues with the device and it arrived on time when it was ordered my only issue is the battery life is not that great but that's on me it did come with a new battery when I got it
I would recommend this to a friend
Rated 4 out of 5 stars
Going to College
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was a gift! My Cousin needed a Phone she was going to college.
I would recommend this to a friend
Rated 5 out of 5 stars
I phone 12 glad i purchased
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Dislike wait time. Like the phone and deal. My first I phone happy.
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 1 out of 5 stars
Don't buy Pre-Owned iPhones from Best Buy
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This iPhone was absolutely terrible. It had chunks of aluminum frame either gouged out or badly scraped so you could see the aluminum under the paint. The back was OK. The screen had noticeable scratches. One across selfie camera and one below it to the right as you look at the screen, also the screen was scraped on the bottom very noticeably. The scratch below the selfie cam was noticeable whether the screen was on or off.
The battery was at a horrific 76% of total capacity.
All that does not justify its $500 price.
For less than that, you can buy a pre-owned iPhone on Amazon in much better condition under their Renewed or Renewed Premium programs.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Work great with no problems and is in great condition. Nice upgrade for my daughter who had a iphone 6. The employees were so nice to take the time helping us decide which iphone to get for her.
I would recommend this to a friend
Pros mentioned:
Condition, Performance
Rated 5 out of 5 stars
Good phone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great phone and works fine works smooth and perfect condition
This reviewer received promo considerations or sweepstakes entry for writing a review.
This phone has been great. Trying an apple after an android was nervous situation but this phone was a great choice. Works well. Battery is good. Very nice looking phone.