Customer Ratings & Reviews

Idk how old this phone was or how many repairs were made previously to me buying but it’s brand new to me. No scratches or anything and I have yet to run across any problems. Thank you Best Buy !!!!!!!

Very great reliable need asap and was well accommodated. No scratches like new.

I recently purchased a pre-owned iPhone 12 from Best Buy, and I couldn't be happier with my decision. The phone was in excellent condition, with no visible scratches or dents. It looks and feels almost brand new!

Good quality, good packaging, like new. iPhone came in box and was functional.

Best Buy insured the l phone 12 was in excellent condition. I couldn’t be more pleased. I anticipate a new iPhone every year but I’ve learned getting a pre-owned iPhone is affordable and reliable!

Handy little phone with all the computing I could ever need. Never mind that it’s several models lower than the latest ones, have no need for anything else.

The equipment was more damaged than I thought, and there was no way to know that beforehand. But what disappoints me the most is Best Buy's service. They didn't help me with anything. They even told me that there was no warranty on this purchase, which I expected, but I asked them if we could turn it on together in case there was a problem. They refused to help me even with that. It's the same experience as bought it on the street at a higher price.

Awesome phone and amazing picture and battery life great price

The iphone 12 is a cool phone. I have the iphone 12 mini as well as this one and I am enjoying the bigger screen.

I was skeptical at first buying a second hand phone but it turned out great! Best Buy guarantees the best and that’s what was given when I got my phone. Totally recommend getting anything preowned or refurbished from Best Buy! Great quality and great service as well. Super fast curbside service.

The phone works great. No issues. Best part. I was in and out of the store. Customer service and your associates were absolutely perfect.

I need to get a phone ASAP and I checked BestBuy online and get this phone. It was quick to get less then an hour.

Couple scratches but well worth it! Works good. No problems!

Great phone I was a little worried because it’s was pre owned but it turned out to be great so am buying another one thank you BEST BUY

Great phone for my kids. They really do enjoy the phone.

I’ve used this phone for a few months now and haven’t had any problems. It runs like new, but the battery does drain a little bit fast.

Great pre-owned iPhone. excellent condition. very satisfied to use. I recommend to use these iPhones instead of getting the new ones with big prize tags.

Purchased late November of 2024. Immaculate condition and my daughter loves it. Great deal and stress free.

My son summered his phone in a blind and this was a great inexpensive replacement in a crunch! No scratches in new condition we did have to get through several updates but no biggie!

its and apply, i have allways used an Apple phone, with great results, , they don't make them any better, BATTERY LIFE IS UNBELIEABLE, ,,,