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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 32 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers are delighted by the Essential XL 1-Camera Outdoor Wireless 2K Security Camera for its impressive picture quality, long battery life, and user-friendly app. Customers rave about the camera's ability to capture clear and colorful images, with one customer even saying, "The quality is very good, great quality picture/video." The extended battery life is another highlight, with users appreciating the convenience of not having to recharge the camera frequently. The easy-to-use app also receives praise for its intuitive interface and seamless functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 32 reviews
  • Pros mentioned:
    Easy to use app, Picture quality

    Rated 5 out of 5 stars

    Great Door Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first door camera. The app for the camera is easy to use. The quality is very good, live feed option, and alerts for motion & person detection. Fees are low, I pay $8.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooks up to the internet pretty good the picture quality is nice overall I would say a very good camera.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use app
    Cons mentioned:
    Paid plans

    Rated 4 out of 5 stars

    Arlo Challenge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third Arlo camera, and this one is a replacement for one that the mount broke. The camera is easy to install, and has very clear picture. However, the Arlo app can be very difficult to navigate. It took me multiple tries over the course of several weeks to finally get the second camera to use motion activation, and send notifications. I used multiple troubleshooting techniques found online. Also, you have to use the website in order to manage your paid plans. These cameras do not work well if you do not plan to pay for a monthly plan.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use app

    Rated 5 out of 5 stars

    Camera 2k next generation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, easy to set up.I truly recommend it The spotlight is a headed plus and the microphone, it's real clear

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 3 out of 5 stars

    Needs improvement in operation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively inexpensive. Battery life seems okay so far. Camera sure misses a lot though and the short clips ( while action is taking place) are very annoying. Sometimes won't record vehicle or person at edge of my driveway but will record traffic on street an extra 100-200 yards away !? The "zones" are pretty much useless. It somewhat filled a temporary need but thats about it.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 4 out of 5 stars

    Subscription Need for Video Feed After 60 Day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned two Arlo Pro 2 cameras with a hub for over three years, and during that time, I could view a 7-day feed without needing a subscription plan. Recently, I purchased new cameras due to connectivity issues with the old cameras, but after the 60-day trial, I can no longer access the feed without a subscription. The camera performs great. I'm okay with not having cloud storage for days or weeks of past footage, I want to access the daily feed to monitor my elderly loved one without paying a monthly fee. I would have considered a different camera or brand if I had known this before purchasing. Now, I must pay at least $19.99 to view the feed for two cameras.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Clear, Easy to use app

    Rated 5 out of 5 stars

    Great cameras!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased 1 Arlo Essential XL Outdoor Camera and 1 Essential Indoor Camera. Very happy with both products! Clear video & audio with an easy to use App on your phone. Exactly what we were looking for in home security.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Picture quality

    Rated 5 out of 5 stars

    Great quality picture, sound and battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Arlos. Each model is better than the next. So far this has the longest battery life and great quality picture.

    I would recommend this to a friend
  • Cons mentioned:
    Lagging, Motion detection

    Rated 2 out of 5 stars

    Don’t waste your money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality of this camera is great. But don’t waste your money cause it lags a lot. Plus the battery says it can run on one charge for a year; didn’t believe that. But expected it to last at least a month or two but it barely lasted 2 weeks. Wish I could return it but companies don’t give you. Big window on returns anymore. Also you can set certain zones that the camera is supposed to view but it still sends me notifications on stuff outside of the set zones.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thank you for your review. The delay you are experiencing is normal behavior. A slight delay is expected as the camera must communicate with the Arlo cloud when live streaming. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Battery life, Picture quality

    Rated 5 out of 5 stars

    Clear pics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clear pics. Best battery ever. Its used at a commercial property and i can see and monitor all vehicles and people coming into property.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Picture quality

    Rated 5 out of 5 stars

    Good performer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera compared to some older ones I have. Battery life is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Clear, Easy to use app

    Rated 5 out of 5 stars

    Great buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my camera and doorbell. I can safe a a film or delete it! It is clear and in color! It is easy to install!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Clear

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good, really clear, longer lasting battery

    I would recommend this to a friend
  • Pros mentioned:
    Clear

    Rated 5 out of 5 stars

    Two way conversation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves this camera ! Just after installing it we went away for the week and an assessor showed up to our property . He was able to have a full conversation with him about the assessors needs . He was very impressed with the clarity .

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    XL2nd generation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice camera so far.Good picture quality like

    I would recommend this to a friend
  • Cons mentioned:
    Alerts

    Rated 2 out of 5 stars

    Disappointed & frustrated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having purchased and used the essential outdoor cam for a week I was pleased &purchased a second one. Unfortunately I returned the second as I never was able to get it setup & working. Now, 3 wks in on the original camera, I am frustrated & disappointed. Despite numerous trouble shooting efforts the camera no longer send feeds & alerts. I will not subscribe after the trial subscription ends.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Judy,

      Thanks for your review. If you're not receiving your notifications properly, refer to the links provided to learn how to troubleshoot:
      - Android: https://kb.arlo.com/000062912
      - iOS: https://kb.arlo.com/000062910/

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Arlo Camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My whole house is protected with Arlo. Love this XL camera because it holds a charge longer than the regular essential camera and works on 2K. I recommend this Arlo camera.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Outside camera

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture on phone was clear, good nighttime views, small enough so it’s not easily noticed. Giving a 3 because it’s needs to be charged with a USB, which is not easy to do with an outside camera

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Laura,

      Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far performance is as expected with great battery life and looks great one installed. No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth buying

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera, good quality picture/video, very pleased to use this as an upgrade to my existing Arlo system.

    I would recommend this to a friend
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