Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,287 reviews
Pros mentioned:
Price
Rated 5 out of 5 stars
Works great with Xfinity!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was skeptical going from a separate modem and router to a combo, but I'm glad I made the switch. My old combo didn't support Comcast's new speeds, so I needed to upgrade to realize the full benefits. My 5GHz wireless d/l speed went from about 100Mb/s to over 300Mb/s. Wired stayed the same, but probably because I have an outdated ethernet cable. As far as range, I live in a three story townhome. Router goes on the top floor and has no problem reaching the bottom (third) floor. Remember, internet signal is like an umbrella - it branches out and down.
Overall, extremely happy with this deal of the day (99.99)! Also, make sure you rename your SSID and use the same passwords to match your old settings so your devices will reconnect seamlessly. Download and activate through the app, then get on your PC to set up your SSID/passwords. Don't forget to change the default admin password as well!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Good product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good product. Easy to install and get it working. The only negative side is that it doesnt contain the wifi cable so need to purchase it separately. Overall very good product. Signal strength is also very good. It covers my entire house(1500 sq ft) and 10 feet beyond.
I would recommend this to a friend
Pros mentioned:
Price
Rated 5 out of 5 stars
ARRIS - SURFboard AC1600 Dual-Band Router
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Why pay Xfinity $20/month to rent a router when you can buy your own, own it and it works perfectly fine in your home throughout your home. I am so happy I purchased this vs renting the company's modem where they keep making residual income off of my household. Do your research and always bet on you and find a way to always lower your expenses
I would recommend this to a friend
Pros mentioned:
Ease of use, Performance
Rated 5 out of 5 stars
Works as I'd hoped
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and has worked without any problems. Using it to connect to xfinity.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Perfect as always
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent. Works perfectly as I wanted. No need to rent modem from xfinity/comcast for your internet service, save extra payment.
I would recommend this to a friend
Pros mentioned:
Ease of use, Price
Rated 4 out of 5 stars
Vale for money
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just what I needed. Easy to set up and just worked right out of the box. Good price too.
I would recommend this to a friend
Rated 5 out of 5 stars
My new Arris router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am enjoying my new router very much, which also extends the signal significantly......Thanks Arris
I would recommend this to a friend
Cons mentioned:
Compatibility
Rated 5 out of 5 stars
Great modem
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This modem is fantastic. I was renting one from xfinity but this one is way more reliable. Sadly, it doesnt work with Fidium so it will be sitting in the box unless I switch back to Xfinity .
I would recommend this to a friend
Pros mentioned:
Speed
Rated 4 out of 5 stars
Most Affordable Gateway For Cox Communication
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
probably the most affordable gateway (router - modem) for cox internet that does the job (50 mbps to 150 mbps)
I would recommend this to a friend
Rated 5 out of 5 stars
Great addition to your network!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was really easy to hook up. I am a 59 year old and found it the easiest to set up. Works wonderfully!
I would recommend this to a friend
Pros mentioned:
Wi-fi
Rated 5 out of 5 stars
Good for surfing and Netflix
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good for my apartment I have it connected to 2 TVs and one iPhone
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
ARRIS SURF board
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
ARRIS SURF board WI-FI cable Modern works great easy to install for am economic price. I will definitely recommend this modern.
I would recommend this to a friend
Rated 4 out of 5 stars
Good enough
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a good combo modem and router and it even has an 2 Ethernet ports for wired connections. I took away a star because 4 is standard and also the wifi signal doesn't reach very far but my house isn't that big so it works ok here
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Nice equipment
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Quality easy to set up. Customer support was eonderful
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Internet wifi
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent! Works great no problems speed up fast better then infinity it save me money by buying my own.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Always reliable
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy setup and reliable and consistent performance
I would recommend this to a friend
Pros mentioned:
Performance
Rated 4 out of 5 stars
Arris Box
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works pretty good, I had my doubts but it proved me wrong
I would recommend this to a friend
Rated 4 out of 5 stars
Arris Router Modem
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had this one for a while now and it's ok but I'm not really thrilled about it...my previous Modem/Router was better and lasted a very long time and the lights on it was nice and bright, easy to see.
The lighting on this Arris has always been very weak, hard to see...very annoying to me!
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great choice to avoid comcast cable fees
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This unit works wonderfuly. Great workmanship and design. Couldn't be happier with my purchase. Thanks again!
I would recommend this to a friend
Rated 3 out of 5 stars
WARNING
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So this router modem combo is only decent. It does not pull 1 gig speeds as advertised. I set it up correctly and plugged it in the most efficient way. Brand new Ethernet cable. I have the 1 gig plan with suddenlink and when I ran a speed test, I was only grabbing like a maximum of 480 mbps download, 25 mbps upload and a ping of 14. I had a suddenlink tech come out yesterday to find out what was wrong. On his end nothing was wrong and he said I should be pulling at least 750-800 mbps on download and that a lot of router modem combos and just routers and modems separately that advertise 1 gig speeds, dont usually pull speeds like that. Now it could just be a faulty model that I have but nothing seems wrong with it other than the fact that I’m averaging 390-430 mbps download when I’m paying for 1 gig speeds. That’s really all I have to say!