Customer Ratings & Reviews

I replaced this router/modem combo from Netgear . I am very happy with Arris. Both 2.4G and 5G work and fast as expected. It has been almost 2 months now, only one time 2.4G network had some issue.

The first one was defective, the replacement works like a charm. Setup and called in they sent the signal and I followed the instructions to add my information. Working great.

Works great, so much better than paying rent every month. This is fast and always dependable.

Arris surfboard is good and durable product. The connection is reliable and stable. I like the most features is there is an app to download from app store to manage the WiFi router. Dual band 2.4 and 5.0 ghz is convenient for device using either band or both.

SUPER FAST, Works Perfectly with Spectrum! Great Value.

I have been using it for 3 weeks. It's strong and very good. I like it. I hope it'll be working very good for many years in the future. Thanks for your guys in the store did help me to pick this item.

Works as described. Easy setup, Good looking design. I would buy another one.

Works great and sure beats renting a modem from Xfinity

It's a very easy and convenient installation without any hassle and works just fine.

This Arris -Surfboard Dual-Band AC2350 with 32 / 8Docsis 3.0 cable modem is very easy to install, works very good too.

Very good everyone buy iam happy goooooood ilike because wife good work

Great item that’s able to handle all the streaming you want to do.

Happy with my 65” Samsung TV and great curbside pickup didn’t have to wait

Equipment works great. Picture has great quality!!

To clarify, this is not a router. The ARRIS SURFboard AC2350 is a modem/router combo and requires that you contact your ISP (internet service provider) prior to use. Check if it is compatible with your ISP before purchase. ---SETUP--- The setup of this modem was quicker than the time I spent talking to Spectrum, my ISP. I was on the phone for 16 minutes, but the installation only took 40 seconds. Coaxial cable goes in only 1 location and the power plug is all you need to connect. Take pictures of the network names, security key, and HFC MAC address prior to calling and installing, as this will help facilitate your installation process. ---FEATURES--- The key feature of this modem is that it acts as a wireless router with both, 2.4 and 5ghz bands for speeds up to 2350 Mbps. It includes 4 ethernet ports which support up to 1.4 Gbps of download speed. It also has a WPS button for easier connection to wireless devices. ---PERFORMANCE--- The performance after my ISP successfully activated my modem, I did a speed test. I pay for 300 Mbps down and 20 up. Tethered, I was getting 350 down and 22 up, which is great! On the wireless front, I was getting download speeds of 71.1 Mbps and 22 upload, which is not bad for the wireless devices I use. ---EXPECTATIONS--- The product meets my expectations. Using my previous router, I was getting WiFi download speeds of 50 Mbps for gaming. Not bad, but a 20 Mpbs increase is always welcome. Of course, now that this modem has 4 ethernet ports, I connected all my consoles and gaming PC using an ethernet cable for each and all devices achieved over 300 Mbps that way. Impressed. I tried downloading the app for McAfee, to set up the included 3 year secure home internet that should prevent attacks from the point of entree as well as give parental control, but it failed so often that I stopped trying. It isn’t needed for the functionality of the modem and I love it without it. I have my own security that I run on my network. At 9 ½ inches, it is taller than my previous modem, but I have it in an open space. ---VALUE--- The price for the modem in terms of value can save you money over time, as most ISPs charge a monthly fee for you to use their rental modem. Spectrum used to charge 5 dollars a month (back when it was Time Warner) but they did away with the monthly charge. Still, the loaned device didn’t have the 4 ethernet ports which are of great value to multi-console owners. It saves you from having to get two devices connected, as it is all in one. ---APPROVAL--- I highly recommend this product for people who require a single-device solution to WiFi and extra ethernet ports. This modem can handle high speeds and it is of great value to gamers.

I recently upgraded to the ARRIS SURFboard Combo for my home office and it’s made a noticeable difference in my internet performance, especially for streaming and video conferencing. Good Points: Fast and Reliable Performance: This modem/router combo delivers solid speeds, perfect for heavy internet use like uploading large video files or streaming 4K content. I’ve noticed much more stable connections during work calls and faster uploads than with my previous setup. Easy Setup: The installation was super straightforward—plug it in, follow the on-screen instructions, and I was up and running in no time. As someone who doesn’t want to waste time fiddling with tech, this was a big win. Area for Improvement: Limited Range: While the speeds are great, the Wi-Fi range could be better. If you’re in a large house, you might experience some weak spots in the signal. A mesh system or a range extender could be necessary for larger spaces. Overall, the ARRIS combo is a reliable choice for those who need fast speeds and easy setup, but if you need wide coverage across a larger home, you may want to consider additional Wi-Fi solutions.

PROs: - In a relatively small space (open floorplan, smallish rooms, etc.), wireless AC performance is outstanding--wireless speeds matched wired closed to the modem/router - Provided QR codes and using the ARRIS app for SSID, password, login, etc. made initial setup/configuration a snap without needing an Ethernet-connected PC; I was online in less than a few minutes total after calling my cable company and giving them the MAC address of the new modem--definitely something a beginner or someone looking to simplify their lives will appreciate - Convenient front-panel WPS button makes password-free connection of new wireless clients simple and quick - Available USB port allows for attachment of storage devices with web-interface configuration/controls for file and media sharing and even USB access controls (i.e. which USB drives will you allow on the network in the first place) - If you are part of the McAfee protection ecosystem (or interested in joining it), the integration seems relatively smooth--I was able to log into the McAfee app and connect this unit to my existing McAfee account with further LiveSafe downloads/licenses available to me based on the ARRIS product registration/activation--this was something I could never do with last year's version of this same router) - If you have one of those modems/routers with a Vegas-strip style set of bright LEDs, you'll be pleased to know you can shut off all but the power indicator from within the admin interface - Some relatively useful configuration options and utilities in the ARRIS Surfboard app…for a beginner with little interest in expending some serious network configuration effort or someone simply looking for a [mostly] all-in-one, plug-and-play experience, this unit could be what you're looking for... CONs: - WiFi coverage and range seem very poor--even at max transmission power (adjustable from within the web admin interface), 5Ghz speeds dropped off dramatically when moving more than a few rooms away (see test results below...) - The included McAfee protection capabilities are actually part of a subscription service that is only good for 3 years--after that point, you'll need to determine whether the costs of a new/continued subscription is worth it... - Not a big deal yet...but let's hope any advances in the McAfee protection features don't require changes in the modem/router software--I can find no place in the admin interface for a firmware update - Some helpful and extensive security & configuration options are available in the web interface for those with the interest and know-how (firewall settings, port triggering/forwarding, AP isolation, DMZ, guest network, file & media sharing, USB access controls, MAC & IP filtering, virtual servers, AP isolation--the list was actually a bit impressive), but additional security features including parental controls WILL require a separate McAfee Secure Home Internet app which I found of limited use at this time -- Once in the McAfee app, network clients are only listed by IP address and the NIC's manufacturer name...this didn't help for creating a trusted client list when I couldn't bring up the MAC addresses of our nearly 60+ wireless clients (esp smart devices listed by their generic NIC manufacturers) so I could start identifying and renaming them (Kid's PC, Kitchen Echo Dot, Basement Roku, etc.) and scheduling associated parental blocks, access controls, and other functions from the app -- The app's interface suggests a somewhat intelligent/informative security agent for the router, but the app itself only gives you a little graphic depicting a "protection level" for your network with no advice as to how to make it better...when I initially started out, I had only 2 devices on the network, both on the trusted client list, and my network was still rated as being at moderate risk--but there were no recommendations as to what else I was supposed to do to make things better, either within the McAfee app, back in the ARRIS Surfboard app, or in the settings for the router itself -- The McAfee app gives you the ability to push a [somewhat intrusive???] McAfee software "invitation" onto wireless clients the next time they try connecting to your network--but unless they do so, the clients will continue show up with a red "unprotected" shield next to them, even if you have anti-virus/malware protection installed - ARRIS strangely chose to put the USB port on the front of the unit--it's convenient for quick thumb-drive access I suppose, but there's no way to neatly share a larger USB-attached storage device and its associated cabling unless you hide the router itself behind furniture or under a desk Summary review: I tried an ARRIS 24x8/AC2350 modem-router last year and found it provided solid AC performance, though admittedly my speed/coverage tests at that time were not as extensive as those I conduct now. But the integration of McAfee with that unit was completely broken; I could not log into the companion app to configure any parental controls or additional security features so back it went. Instead, I paired a dedicated AC2200 router w/my older ARRIS 8x4 cable modem which still provided great speed & whole-house coverage. When this 32x8/AC2350 combo unit came along, I thought I'd give ARRIS another shot and perhaps simplify my network with an all-in-one configuration while getting a boost in both modem download/upload slots and wireless speed. Similar to last year's unit, ARRIS continues out-sourcing portions of its network security capabilities to McAfee, but at least this time the integration seems successful as I could configure parental controls, allow/ignore website requests/referrals, and create a trusted client list for my network. The web admin interface also gives you a great deal of control and flexibility over just how you want your network configured and what capabilities you'd like on tap for streaming, gaming, security, etc. That said, there are some limitations to the McAfee security app noted above, and the fact that you have to juggle/adjust settings in the SURFboard app, the McAfee app, and in the web admin interface itself means that granular control over network security, or trying to make the network experience more secure for your family, requires a great deal of overhead and unnecessary complexity jumping back and forth between apps and interfaces. I supposed once you get things dialed in to your liking that might not be such a big deal, but the simplicity and allure of an "all-in-one" solution like the one pitched here actually isn't so simplistic or alluring in practice. But what REALLY marred the experience with this unit for me was the unexpectedly poor WiFi performance I observed in my home. My cable service delivers roughly 280-290 mbps at the modem, and our AC2200 router provided exceptional coverage near the unit with more than adequate speed for gaming and streaming at the distant recesses of our basement, with only one room where a faster 5Ghz signal wouldn't reach and thus required a switch to 2.4Ghz to maintain speeds above 20-40 mbps. At first, I was optimistic about the SBG7600 as it did provide an ever-so-slight speed boost in close proximity. But things quickly went downhill when I moved a few bedrooms away or between floors--and even then, the 2.4Ghz signal struggled for just a few megabits per second to dribble out of the router. Previous AC2200 router: - Main floor, same room as router: 276 mbps down/28.2 up - Main floor, 1 room away: 194 mbps down/28.6 up - Main floor, 3 rooms away: 143 mbps down/28.4 up - Top floor bedroom: 211 mbp down/28.9 up - Basement rec room (directly below router): 213 mbps down/28.8 up - Back of unfinished basement: 88.5 mbps down/21.5 up - Basement bathroom: no 5Ghz signal (2.4Ghz - 34.3 mbps down/21.9 up) ARRIS SBG7600AC2 (AC2350): - Main floor, same room as router: 286 mbps down/27.2 up (a little better) - Main floor, 1 room away: 207 mbps down/26.6 up (a little better) - Main floor, 3 rooms away: 33.0 mbps/26.0 up (much worse--switched to 2.4Ghz: 72.3 mbps down/25.9 up) - Top floor bedroom: 79.7 mbps down/26.8 up (much worse) - Basement rec room (directly below router): 203 mbps down/26.7 up (a little worse) - Back of unfinished basement: 13.8 mbps down/2.37 up (much worse--switched to 2.4Ghz: 32.2 mbps down/1.38 up) - Basement bathroom: no 5 Ghz signal; switched to 2.4Ghz - 2.37 mbps down/3.1 mbps up (much worse) Given the poor 5Ghz performance, I elected beam-forming in the admin settings and broadcast the same SSID on each channel so that clients w/poor 5Ghz connections would fall back to 2.4Ghz [typically] without intervention. But even then, wireless range/throughput left quite a bit to be desired. Obviously your situation will be different than mine, and those of you with a smaller dwelling or need connectivity only in close proximity to the router might be fine with what you see here--it's not a dedicated AC router after all. For me though, the value proposition here is questionable. You can save some money buying this all-in-one vs. a separate 32x8 modem & AC2200 or better router, but you sacrifice a LOT in speed & coverage (if you need it) and flexibility for expansion/new capabilities (i.e. I've since moved to an AX11000 mesh router and it's AMAZING). Lots of [admittedly useful] options would likely make this feel daunting for those not needing/desiring a great deal of configuration control; but the baked-in, low-drag security is also a bit hit-or-miss. Some aspects are helpful (I'm actually keeping this unit to manage a guest network with AP isolation so all clients are off the main network), but the security app feels limited in its current state and the McAfee services themselves have a shelf life of only 3 years.

If you are looking for a Gigabit cable modem of your own, so you don’t have to pay the typical $10 a month rental fee and you need an 802.11ac wireless router with some built in McAfee protection features, then you found your modem. This modem is simple to get up and running and has all the features of most modern routers. I have Comcast/Xfinity in my area and failed to pay attention to the note in the instruction pamphlet that says to visit xfinity.com/activate. Instead I called XFinity directly and they were not able to activate my modem due to an error in their database. However, after having the cable modem connected and using that site from a connected device I was online in minutes. The device itself is a bit bigger than my old modem but very simplistic. There are four 1GB LAN ports on the back for wired connections and there is a default built in wireless 2Ghz and 5Ghz wireless network. Conveniently they placed all the needed information for activating and connecting to the default wireless on the quick start guide, so you don’t have to write anything down or try to read it off the modem each time. Once connected using the ARRIS SURFBoard Manager, the user interface is pretty generic, but gets your network set for you. If you use a web browser and connect to the default 192.168.0.1 you get a fair bit of advanced features. As for security, it requires using the McAfee Secure Home Internet application for parental controls rather than the advanced setting in the web manager. With the McAfee Secure Home Internet installed, you can control individual device access and enable parental controls. The parental controls only allow blocking of sites by categories, however, when the device attempts to access a blocked category site, it has the option to ask for permission and the parent can allow or not. If you decide to use this feature, be sure to attempt to access a blocked category at least once for the first time as you will be asked to accept the terms or the child device can get the ability to disable the parental controls. In the McAfee Secure Home Internet application it also checks if connected devices have anti-virus protection. If they don’t, you can select install McAfee and the next time that device attempts to open a web page, it will be redirected to install McAfee Live Safe. With this though, it ends up blocking other applications internet access until they install it or you select cancel in the Secure Home Internet application. Included with the modem is 90 days of Pro subscription of the McAfee LiveSafe app and from my activation it looks like it counts from the moment the modem is activated. On the front of the modem it has a USB port and in the web manager it has USB file share settings. However, I was not able to get it to work with an external USB 2 hard drive, a USB 3 hard drive or a USB thumb drive. There is no real mention of the USB on the specifications page and only the fact it is in the web manager of the downloaded user manual. So, it appears to be unused for the time being. If you already have a newer router with 802.11ac wireless access, I wouldn’t get this modem in addition to. However, if you are in need of a wireless router upgrade and want to replace your cable modem, this is a nice option when you consider saving the rental fee and replacement router.

Bit bulky and gets heated up. Need to restart once in a blue moon, so performance-wise it's very good. The range is a bit above average I would say, nothing superb. Signal strength is good.

I decided to try this modem/router combo since my current cable modem is about 4-5 yrs old and I wanted a backup incase something happened to it. The product is about 2.5 times larger than the Surfboard modem it replaced, which is to be expected since it's also a router, but it's overall footprint on my desk is less noticeable since the old router is gone as well. Also, I wasn't attempting to replace an ISP provided modem/router, so I'm not sure how that would have affected my review. I have Comcast/Xfinity for my internet, and unfortunately that was the sole reason I had trouble installing/activating the product. Once I had the product set up, I called Comcast support and attempted to have them provision the product. When that process failed after 2-3 attempts, the person on the other end of the phone said the modem was defective and that a tech needed to be sent to my house. The first tech appointment had to be rescheduled, and the next appointment was 3 days later. When the tech finally arrived, the modem was working within 15 mins. The problem: the initial CSR had switched the mac and cmac ids, and no matter how hard I emphasized that possibility, she had refused to listen. After the initial fiasco, installation of the app and configuration of the product went smoothly. I haven't installed the McAfee app yet because I use another suite of tool for internet security. The Arris app allows you to control a small subset of the product's settings, but in order to obtain full control, you'll have to access it via the web interface. That interface gives you full control of the product; you can control WAN/LAN settings, enable guest networks, control access using MAC address, setup a firewall (including parental controls), setup USB devices for file sharing and media playback, etc. One setting I was hoping to find was for the dimming of the status LEDs on the front of the product; the LEDs are quite bright, but you can only turn them off, there is no dimming. There's also a control section to add extenders to your network, although I believe they might have to be be Arris/Surfboard extenders. This last section might actually be heavily used since the biggest problem I've had is poor signal quality. The laptop I use most often doesn't have much trouble with the signal, but my phone, which never had any trouble around the outside of my house with my old setup, now has problems maintaining a connection, which causes the phone to switch from the router to cell service, and then back again. So if I'm streaming audio, it's constantly interrupted. Overall, the modem/router combo is a good product. I wound up reconnecting my old router to avoid the dead zones I was experiencing outside of my house, but other than that, it's a solid product so far.