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Customer reviews

Rating 3.8 out of 5 stars with 45 reviews

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    Rating 3.8 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers are delighted by the H2O Mop X5 5-In-1 Steam Mop's ease of use. They find it simple to assemble and operate. However, some customers have expressed concerns about its cleaning capabilities, particularly its inability to remove water spots from tiles, clean toilets, or address kitchen water spots.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 45 reviews
  • Rated 1 out of 5 stars

    worst thing I'v every bought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what I saw in tv and in my house was not even close

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This mop is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the awesome steam cleaning that this mop does on grout,tile & laminate...Now I no longer have to scrub my grout. The mop does it all...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's amazing, I love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a truly remarkable cleaner. Love how the attachments make hard to reach places easily accessible. Makes cleaning fun, even things like windows. Love it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Very handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cleaning tool. It’s very handy, light weight & cleans & sanitizes same time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's like 6 tools in 1.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can clean my window seals, widows, barbeque grill, Iron my clothes. clean my floors and furniture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it does its job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does do its job its ok it helps alot with the liquids spilled it usually takes stsins away its for simple cleaning I guess you can say.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the item online and picked up at store. Got home and opened the box, pieces were missing. Item was returned to store.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Spring cleaning is a breeze now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Cleans very well on floors bathrooms kitchens you name it it will clean it well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a very big inprovemant over the first H2O

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the use of this mop over the first H2O steam mop I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's awsome,, you can use it for several chores...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your able to use it for several household chores....

    I would recommend this to a friend
  • Cons mentioned:
    Cleaning

    Rated 4 out of 5 stars

    It’s pretty good for somethings.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although, it’s primary use is for cleaning floors, that’s the one thing it doesn’t do very well. The commercial makes it seems like floors are restored to new. Not so. If you have old floors they will not get much cleaner with this than if you used a mop and a bucket. And when i used the attachment for my carpet, I didn’t really notice the stains dissappearing as much as i noticed a stiffening of my carpet in that area. But all the accessories are great for other household uses. It’s great in the bathroom for cleaning the sink, tub and toilet. It’s also pretty good at cleaning windows and mirrors. It’s not the best steamer for clothes. But then again, i might have had the steam up too high. My shirt just needed up wet. I’m still pleased with it and keep coming up with new uses for it.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    H2OX5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    * tv offer is not what is offered on the phone or online *absolutely no way to speak to a human *tried to return; they made it impossible to jump thru all the hoops in order to return

    No, I would not recommend this to a friend
  • Pros mentioned:
    Accessories

    Rated 5 out of 5 stars

    Steam in Seconds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steam comes in seconds! Variable control lets me limit the amount for different floors. I have tile and wood in my house so that's crucial. I used this on carpet stains too! All the accessories are included. I bought it more as a light hand held steamer because of the demos in the TV commercial. It works like Anthony Sullivan says it does.

    I would recommend this to a friend
  • Pros mentioned:
    Accessories, Easy to use

    Rated 5 out of 5 stars

    Great product. Easy to assemble, versatile

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised and favorably impressed. It was easy to assemble and easy to use. I haven't put it to a full test yet, but I couldn't believe how dirty the pad was the first time I used it on my wood floors in the kitchen. I've also used it as a handheld in the shower and toilet, also did a good job. I purchased a plastic box with a snap on lid for all of the attachments, otherwise it would be too easy to lose or misplace them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    could be built better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had original H2O mop for years it finally just stopped steaming. loved it so much when it needed to be replaced I purchased the same one, but a little disappointed when I put it together. when you push it across the floor the handle and pole bend. But glad to see they made the wire longer.

    I would recommend this to a friend
  • Cons mentioned:
    Cleaning

    Rated 1 out of 5 stars

    Not at all like on T.V.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inconvenient. Even though it's not real heavy, trying to hold the body of the unit with one hand and clean windows with the wand in the other hand is very awkward - almost impossible. Cleaned tile floor o.k., but not grout. Didn't clean dark ring around drain in sink even with the brush attachment.. Looked great on T.V., but didn't work nearly that well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I had to try it...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of reviews for this product and steam mops in general. The reviews were mixed for this model. I tried it because Best Buy would allow me to return the mop if not satisfied. The construction is too flimsy even at this price. So if you are reading reviews and having a hard time deciding - SKIP this steam mop.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Messy

    Rated 1 out of 5 stars

    Horrible product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will need to spend time cleaning after you use the map. It creates mess.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    I love it!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This steam mop is easy to use and works great. I love cleaning my floors now. It heats up quick and is easy to put together. This is the first steam mop that I've owned but man does it beat the old fashion way of mopping!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this product multiple times. I originally was skeptical to buy it because of some review I have read, but all the negative reviews are wrong. This is a product that gives you everything it says it will and if it does not work correctly it is either a defective model or you didn't take time to read the directions to use it correctly. DO not listen to negative reviews. Buy this product to replace your traditional mop. Worse case scenario you return it to best buy for a full refund if you don't like it.

    I would recommend this to a friend
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