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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 3 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Pros mentioned:
    Display, Processor
    Cons mentioned:
    Speakers, Touchbar

    Rated 3 out of 5 stars

    Strong Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been completely loyal to Apple products thus far in my life, so the switch to an ASUS was a new experience. After some getting used to, I enjoy using this computer very much. It is fast as it has a strong processor and the display is very high quality. The touch screen has had no problems thus far and everything runs smoothly. My complaints with the product are the ease of use of the touchpad and the speakers. The speakers are very poor quality and even at full volume, the sounds are muffled and the speakers don't output a lot of sound. The touchbar will occasionally glitch and won't switch modes and it hasn't proved very practical. It is a fun concept, but very often I won't be able to switch from one mode to another.

    I would recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear HPlamandon,

      Thank you for the review, and for taking the plunge with a Zenbook! I'm happy to hear that you have been enjoying your experience thus far. Regarding the sound quality from the speakers, I recommend updating your Realtek Audio Driver. For the ScreenPad issues, see if reinstalling the ScreenPad apps increases stability for you at all. This is a new technology and we will continue to update it in the future. I'll include download links below. If you have any general or technical questions, please email me at cl-lane@asus.com and include a link to this review for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support

      https://www.asus.com/ScreenPad-APPs/

      https://www.asus.com/Laptops/ASUS-ZenBook-Pro-15-UX580GE/HelpDesk_Download/ Asus

  • Pros mentioned:
    Display, Powerful
    Cons mentioned:
    Micro sd reader issue

    Rated 4 out of 5 stars

    Beautiful, Powerful, Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a thing of beauty! Its powerful, has a gorgeous display, feels good, doesn't get overly warm, and the PowerPad is pretty sweet. The negatives I've found are obviously the price and the micro sd reader seems to only read up to 64 GB cards. I tried 2 of my 128 GB cards and neither were recognized. Might be type of card though...

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop and fast!! Wasn’t too pleased about price, but as they say you pay for what you get. Great machine here.

    I would recommend this to a friend