Customers are satisfied with the 15.6" Chromebook's ease of use, citing its suitability for both children and adults, and quick setup. Many appreciate its user-friendly interface and portability. The affordable price is also frequently praised.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 31 reviews
Pros mentioned:
Price
Rated 4 out of 5 stars
ballard26211
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
the reason i gave it a 4 star is that the free 3 month Webroot don't work it is not compatible for Chromebook why offer it if it don't work? plus i try several times to add my personal photos to my theme and could not do it? this thing call linxus i don't even know what that is? it is for my wife and she has to get use to Chromebook cause we always been with Microsoft for about 20 years and it is hard to change. it is a good laptop for the price.
I would recommend this to a friend
Rated 5 out of 5 stars
Great price! Great Laptop!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I love everything about it. It is thin and does it exactly what I need it to do. Surfing the web, checking my emails, and being able to download apps from the PLAYSTORE is all I want to do. My favorite app is the ONE NOTE. I use it every day. I am able to print without a problem. I have the EPSON ET-4750 PRINTER. I must say that if you try to print using your personal WIFI it won't work. The WIFI connection has to be connected from the printer in order for you to print. There is more information to give about printing but I will not give it out. BEST BUY is a great store but they will not help you with any simple question because they want you to enroll yourself in the tech support plan which is $200 or pay to have them come to your house. I'm glad I figured out how to print. So, if you want a simple computer for basic stuff this is it!
I would recommend this to a friend
Pros mentioned:
Price
Rated 4 out of 5 stars
Great Product for a middle school student
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is great for my middle school student to search the web and complete school assignments. The price was great due to the fact that I am not ready to purchase a really expensive computer for an 11 yr. old. Overall, I am happy with my purchase and I would recommend this product.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
AWESOME LAPTOP IN MY OPINION
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
MY ASUS LAPTOP HAS BEEN AWESOME SO FAR. IT'S LIGHT WEIGHT AND EASY 2 CARRY ROUND IF I WANNA TK IT 2 AMOTHER ROOM IN MY HOUSE. IT'S SO MUCH BETTER THAN THE ACER CHROMEBOOK I HAD. JUS WISH I WOULD HAV FOUND THIS ASUS B4 I GOT THE ACER CUZ THIS ONE IS SO MUCH BETTER.
I would recommend this to a friend
Rated 1 out of 5 stars
Don't buy, garbage and poor customer service!
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have another Chromebook and this by far is the worst I have used. Garbage, runs crappy looks good that's about it. And when I went to go return this it never got returned because of the run around I got with 2 different reps. Really surprised on both Bestbuy and Asus very disappointed and wish I would have pushed the issue way more to return this overpriced junk. Don't buy this the money is a waste! The display is also terrible too!!
I have had it put away because I get so upset and annoyed at the whole product, situation with best buy and the poor quality.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Victoriasvirtualoffice,
We do understand your disappointment and the inconvenience this may have caused if the Chromebook didn't meet your expectations.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Rated 4 out of 5 stars
Good for the price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this for basic web browsing and simple tasks. Didn't want to spend big money on a laptop for minimal use. (as I'm using it to write this, lol). Any who the video quality isn't bad either.
I would recommend this to a friend
Rated 4 out of 5 stars
Great value
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought as a gift for my parents. Chrome OS took some getting used to. Overall, great value.
I would recommend this to a friend
Rated 5 out of 5 stars
Gift for SIL
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Gave as a gift to sister in law. It seems to be working out fine for her, not many complaints yet We have always had good lick with Chrome Books in the past and replaced her old one with this new one. Smaller but just as effecient.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Does exactly what we need
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my 3rd grader for school. It only took a few minutes to set up, and he was able to use it with no help for both his school account and his home account. It plays the games and apps he likes to play and connects right up to the wifi.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Excellent laptop.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the chromebook. Didn't need a mega system. This is a great laptop for travel and home use.
I would recommend this to a friend
Rated 4 out of 5 stars
Great for Middle School
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does everything a middle school kid needs. Very helpful since the school uses chromebook.
I would recommend this to a friend
Pros mentioned:
Price
Rated 5 out of 5 stars
Asus Chromebook
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Picked this up it was on sale great price for a great quality chromebook Like it alot so far..enjoying the purchase. 5 stars.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great Chromebook
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this Chromebook for my mom. She likes it and uses it all the time.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great little chromebook
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great chromebook, easy to use for kids and non tech savvy adults.
I would recommend this to a friend
Rated 5 out of 5 stars
ausus 15.6 chromebook
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it wasnt what i thought but my husband says it does the job and he likes it very much.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great for kids!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to use for our kids while we are teaching them!
I would recommend this to a friend
Rated 1 out of 5 stars
Poor battery life before stopping to charge
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
ASUS laptop cannot be used while plugged in to a power source to keep the battery charged. Battery life is 3 hours before user has to go off line, plug the laptop into a power source to charge the battery for another 3 hours of use. For a writer, this can be disastrous as the user could lose their flow in their writing. This user was told when asking about this process that the batteries were bad. This laptop was returned and an Acer was ordered which was what I wanted to begin with.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Shopper2020,
We certainly understand your concern regarding the short battery charged life.
The battery life is approximately 10 hours of light to medium workload. In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Rated 4 out of 5 stars
ASUS Chrome Book laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good. Delievery on time. Product as advertised.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Chromebook for student and e-learning!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ordered and did pick-up in a short time. Great product and customer service. We have 2 Chromebooks from Best Buy, highly recommend this place.
I would recommend this to a friend
Rated 1 out of 5 stars
Disappointing
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this Chromebook, worked out great in the beginning, very nice display. Unfortunately it died after 4 months. Cannot send it back to the manufacturer since I'm not able to remove my personal documents from the unit. Very disappointing.
No, I would not recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear Computeruser2020,
Usually, the following can be performed if the Chromebook will not power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source.
If running it with battery only, please make sure the battery has an ample amount of charge.
If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings.
After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged.
All personal documents or files are automatically synch to your Google or Gmail account. These cannot be accessed without your Gmail password. We recommend sending the product in for service if the steps above didn't resolve the power on issue.
If you need further assistance with the products, please email me at [email protected] and I would be more than happy to help. Regards,