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Customer reviews

Rating 4.5 out of 5 stars with 395 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are pleased with the large screen size, ease of use, and battery life of the 17.3" Chromebook. Many also appreciate its price and lightweight design. While some users found the RAM and storage to be limiting, the overall performance was considered adequate for the price point. A few customers needed time to adjust to the Chrome OS.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 395 reviews
  • Rated 5 out of 5 stars

    Love this brand and model!!!! Highly recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer so much I use it daily for work and I have never had any issues at all. I dropped it and broke my screen so I’m on here looking for replacement I would rather pay to fix it then part ways with it I love it so much. If I buy new I will be repurchasing this one. 10/10 highly recommend. I work from home some days and some days in the office and it’s so sleek and lightweight which makes it easier to take back and forth

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best purchases of a computer device I've ever made! The screen size is outstanding & it's a Chromebook - perfect for my teenager for streaming her movies! Im most pleased with the PRICE - everywhere else wanted twice as much for the same laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy is the best!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device and great display and google already makes it easy to set things up thru their stuff which makes this asus chromebook all the better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus 17.3 Chrome book

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Chromebook for so many uses great responses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cromebook

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is very good and we're pleased with the outcome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy !!! Piece of trash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible !!!! died on me after barely using it twice

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RocioM,

      Usually, the following can be performed if the Chromebook will not power on or boot up.

      Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please make sure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged. If the battery was completely drained even if the AC adapter or charger is connected, it will not power on.

      If you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    ASUS Chromebook CX1 (CX1700) a great value at $189

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the big screen 17.3 inches and the separate numeric keyboard. I purchased it for $189 plus tax and recycle fee of $15 less than a month ago (mid-May 2023) from Best Buy online. Meets all my current and future needs. The big screen is great. I never travel with the Chromebook so the size and weight is not a factor. Video quality playback of quality streaming sources is excellent. 1920 x 1080 I can see the stubble on the faces of the detectives in cop shows that I never noticed before. It also has Wi-Fi 6(802.11ax) (Dual band) 2*2 + Bluetooth® 5.2 Wireless Card which was needed for my noise canceling headphones that require Bluetooth 5.0 or higher. I had a similar Asus with a 15.4 inch screen and Bluetooth 4 so it did not work with the Sony, I paid more for it a year and a half ago, This new one has a newer and faster processor (3 year newer design). The official Asus name for this Chromebook is ASUS Chromebook CX1 (CX1700). Best Buy names it based on the processor. . Most important.From Google Help = Chromebooks, Chromebases, and Chromeboxes automatically manage updates so that your device has the latest software and security features. To check your Auto Update Expiration (AUE) date: At the bottom right, select the time and then Settings . At the bottom left, select About ChromeOS. Select Additional details. In the “Update schedule” section, you’ll find when your Chromebook will receive its last update. Update schedule This device (my CHROMEBOOK) will get automatic software and security updates until June 2030. I don't need the speedy processor or huge memory on board. It gives me 320 bps wireless. Couldn't be happier with this. Reviewed June 13 2023

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 4 out of 5 stars

    Great affordable pick

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase for the price. It is slightly fragile (3/5) and has scratched and chipped here and there from frequent drops. Despite the frequent drops, laptop runs excellent. It is a Chromebook so it's not comparable with every single thing out there but for college, work and leisure it works amazing. I've never had any lagging issues despite having 30+ tabs open and the watching Hulu and Netflix. It's a large screen which is why I purchased and I LOVE that aspect. It's not too heavy and it charges quickly enough. Great battery life compared to some Mac devices. Slap a protective case on this and you have a quality and appealing laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great for older eyes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got two of these as open box. Great to have the extra display real estate for older eyes and the extra typing surface is great/more comfortable. It's so light weight and the battery life which is the main benefit is super long. I used this much more often than my Windows laptop. I've had some connection issues on both chromebooks where it will sometimes lose WiFi but easy to rectify by enabling/disabling. I think the best part is I paid less than $100 average for each b/c of open box. Nice feature is to pair with phone to use it as hot spot and to type text messages.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Screen size

    Rated 5 out of 5 stars

    AMAZING AND CHEAP!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pc and I gotta say this thing is amazing it runs with no problem, easy to set up and is affordable. I'm in the navy and this thing has no issue connecting to a cac reader and is just so reliable. The screen is big but i mean it is a computer and comes in handy for when you watch a movie. Forrgot to mention but the batter life is insane!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    For casual home user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't bother traveling with it. It's humongous. For a business user, it's definitely underpowered in both CPU and RAM. For a casual home user running an email app, a browser, and maybe a word processor app, it's fantastic. I pushed it with Teams, a couple of Office365 apps, browser with several tabs, then it started to stutter. Adding a couple more heavy apps brought it to a barely usable state... If you want to use it for business, I'd look to pay another C-note with double the RAM (to 8 GB) and a next-level-up CPU. BTW, the battery life is excellent -- running well over 7 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Speed

    Rated 5 out of 5 stars

    Great HD large screen chrome book.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large had screen is great for watching movies and you tube. Processor is fast enough with enough memory that we do not have any buffering issues. And of course it runs all the latest apps. Battery lasts a decent amount of time as well. Very satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Speed

    Rated 5 out of 5 stars

    Perfect for those who only surf the internet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Bought this for my mother-in-law to use to surf the internet and check email. It's simple design is perfect for this. Processing speeds are fast like a cell phone. Easy to setup including connecting to a wireless printer. Screen is huge! Upgraded from a 15.6 and took a bit to get used to. Highly recommended for older adults who truly only surf the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great computer.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I love the keypad availiblity. The system runs great and allows for effortless work. The battery last for a long time. The computer is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Speed

    Rated 5 out of 5 stars

    Great birthday present

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Bought it as a present for my teen. It is quick and easy to set up. This is our first ASUS and we will be buying more. User friendly features. Very fast. The screen is huge

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Solid budget laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid budget laptop that is huge. I bought it for my parents and since their eye sight is not what it used to be they were able to see more easily. If all you need to do is Google stuff and watch videos, then this works great. Anything advanced like gaming or some Adobe editing software, you are most likely going to encounter some issues of course.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    It's a Chromebook!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Chromebooks for a decade now and they are reliable and secure. Nice for banking and shopping, email, etc. This is a nice replacement for another Chromebook that will no longer be receiving updates. Nice, big screen, fast and does what I need it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Best value overall for a chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase i made in very long time, just excellent everything, i chose a open box option just to increase my own personal value, best chioce i ever made, beautiful sleek silver finish. Probably the loudess speakers ever, bright super sharp screen, easy setup in few minutes. I highly recommend you purchase this exact model before it slips out of availability.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Very capable device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life considering it's a massive 17 inch display that's very nice to work on, watch videos etc. Recommend no less than 8GB of memory.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not 5 star material

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally was going to just replace my Hp, but this was just the same size, and it is just as light, the only difference is I had to learn google docs...lol. I am a bit older than most that use google docs for everything but have since ejoyed using the system not just for school but also for gaming on my off time from work. The only reason I did not give it 5 stars is because it does shut itself off without warning because the deck gets hot. I use a lap tray when using it other than a desk, but I am hoping that it does not continue to do so. The price was the best sale catch yet as a open boxed item.

    I would recommend this to a friend
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