Customer Ratings & Reviews
- Model:
- CM3200FVADS42T
- SKU:
- 6469378
to a friend
Don’t advertise what is not!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lies the key pad doesn’t lit at all. one of the reasons why I brought it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kuana B,
It is really unfortunate to hear about the advertising issue you had with the Best Buy. Please accept our humble apologies for the inconvenience. This model only comes with a chiclet keyboard and does not have any backlit keyboard variation. We recommend returning the product if you are still within the return window since it does not meet your requirements. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2310037919-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Best Buy dropped the ball.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chromebook is fine. Tge probably I have is with Best Buy. I bought this Chromebook specifically because it is small and Best Buy has it labeled as having a backlit keyboard. I wanted my keyboard to be lit. It isn't.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JosiahH,
We are sorry to hear that your laptop does not come with backlit. We would recommend that you reach out to Best Buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2303011898-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Good for 13 yr old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter was looking for something to watch movies on and just do basic things on. She seems to love it and the flip aspect.
I would recommend this to a friendVolume too low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is way too low to use chromebook to watch you tube or streaming services. Barely audible at hand held distance. Much lower sound and muffled compared to my cell phone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with volume on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Chromebook] How to fix Chromebook Sound problems – Troubleshooting: https://www.asus.com/support/FAQ/1042766
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bang for your buck. I would definitely recommend..
I would recommend this to a friendfaster speed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much faster than old Chromebook, reducing frustration.
I would recommend this to a friendChromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great chromebook, easy for my child to navigate through and use for school.
I would recommend this to a friendfilthy opened box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid full price and received a box that had been clearly opened by someone else and this device possibly used. Completely unacceptable. The clear sticker on the plug in was filthy with dirt and dust like it had been replaced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you received an open box unit. We would recommend that you reach out to Best Buy to get a replace model.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the chromebook! Will recommend this to anyone that asks me if I like it!
I would recommend this to a friend