Customer Ratings & Reviews
- Model:
- GV302XI-CS96
- SKU:
- 6544091
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.2 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ROG Flow X13's screen quality, performance, and portability. Many appreciate its impressive display, powerful performance for its size, and lightweight design, making it ideal for both work and gaming on the go. Positive feedback also highlights the surprisingly long battery life for a device with such capabilities. However, some users point out limitations in RAM upgradeability as a potential drawback.
This summary was generated by AI based on customer reviews.
Avoid at all cost, get a different brand
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid at all cost. Riddled with buggy execution, terrible unstable wifi connectivity, fan noise is unbearable, the laptop stopped charging the battery 6 months in turning it into a useless brick. In touch with support and now I'll I have to wait several weeks to get it back. Wish I went with a reputable brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review.
As we understand, the device is undergoing repairs, so we hope the issues can be resolved soon so you can be able to enjoy it in the future.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2312010859-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Good for games !!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good labtop I love it. It runs nice with hell divers
I would recommend this to a friend Great if you it fits your needs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked everything about it, especially the screen, but eventually returned it because it wasn't quite as light as I expected. This was the main reason I got it as I'm disabled. Would still recommend. A little noisy when gaming, though.
I would recommend this to a friend- Pros mentioned:Screen quality
Fast and small
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's all a person may ask about a beast of a CPU, 32GB of high-speed RAM and you can flip the screen, so on my stand, it is in a flipped position next to another monitor.
I would recommend this to a friend - Pros mentioned:Performance
Great Performance for the size
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use the Laptop for work and Gaming. Havent had any problems with it overheating or getting to warm when playing games. Super happy with the performance for how small it is. Great laptop. Would buy again
I would recommend this to a friend Dead display / QC issues / Had to exchange
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to provide a full review because my unit had a dead screen. I had heard some of ASUS lineup had QC issues. Looks likes this was the case. Had to return it and have Best Buy ship a replacement.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elotrodude,
We're sorry to hear that you've received a defective laptop and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2311033329-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thinks wouldn't work, audio, mouse pad, and keyboard were shot as soon as I opened the box. Immediately returned it.
No, I would not recommend this to a friendGreat computer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for both school and gaming, got it for university because I wanted to have a tablet feature but also wanted it to be powerful enough for gaming.
I would recommend this to a friendOpen Box - Wrong Charger Inside
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just picked up one of these as open box and the wrong charger was inside. The instructions and the Asus webpage show that it uses a 130W USB C charger. Customer service said I had to go back to the store. I suggested a price change/refund for the difference of a new charger or a used one from the other open box one that the app said was in store. I was offered a generic laptop charger to purchase at a markdown. Now I have to buy a $90 charger from Asus for an open box item that was marked as ‘Excellent.’ I work retail and I get no one knew what to do, but this is far from what I think anyone would call a satisfsctory customer experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James,
We regret to learn that you have received the wrong AC Adapter. On behalf of ASUS and the reseller, we would like to apologize for the inconvenience caused. This is not the quality of products and services we aim to provide, and it's not representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. As a result, we will do everything to ensure that this does not happen again. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2307029367-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
Great computer, always have your charger with you
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the computer, the only downfall is the battery life. Otherwise it is fast with a great picture, portable, convenient
I would recommend this to a friend Best Buy fumbled my order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The way best buy handled my purchase of this item is just sad. I ordered an open box item when it was on sale, and they sent me the wrong model. Not only that, but the one I was sent had the bottom plate switched out so the serial number on the laptop didn't match the serial number of the actual laptop. I took it to the best buy store in Fort Collins, CO, and they told me there was nothing they could do since I wanted to exchange the product for the one I ordered. So then I had to call the customer support number and explain to them the situation to them. I specifically requested an EXCHANGE so they would send me the correct product. Well I sent the laptop back to best buy through UPS and a few days later they sent me an email saying that they had refunded my order. I had specifically asked the customer service agent on the phone to EXCHANGE the product, NOT to just refund it, and that's exactly what they did anyway. I am disappointed in Best Buy's customer service and I will NEVER buy open box from them ever again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dylan M,
We're sorry to hear that you've received the wrong product and were unable to receive an exchange. This is not the kind of experience we want our customers to have with our resellers. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. In the event that you are still interested in purchasing the device, you may contact our authorized resellers to see if they have the device in stock. You can find the resellers' link below.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at [email protected] and include the case number "N2307029367-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://promos.asus.com/us/where_to_buy/
Works well for my uses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted an iPad and gaming laptop, this achieved my goals 95% of the way. It doesn’t have the apps for offline viewing but other than that pleased
I would recommend this to a friendgood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good good good good good good good good good good good good good
I would recommend this to a friendBattery stopped charging after a month of use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy from best buy was open box and stopped working after a month best buy refused to replace.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julius D,
We sincerely apologize for the boot issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2307029367-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Awful coil whine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally had to turn it off immediately because it wasmaking a high pitched screetch. Quality control is consistently bad from Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dmin
We're sorry to hear about the issues you're having with this model. The noise that is emitting from the computer is known as coil whine. When the electrical current is increased to a certain point, the magnetic field around the coil can cause it to vibrate, which produces the whiny sound. After a short amount of time the noise should go away as the components regulates. However, if it is that the sound is too much for you, then we would recommend that you have this device sent in for servicing. Please refer to this case number (N2307029367-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Amazing device!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most powerful 2 in 1 and one of the most powerful laptops out right now
I would recommend this to a friend