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Customer Ratings & Reviews

Your price for this item is $1,999.99

Customer reviews

Rating 4.1 out of 5 stars with 16 reviews

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  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers recognize the ROG Flow X16's responsive and bright touch screen as a significant advantage. Positive feedback highlights its suitability for users who prefer a laptop with touch screen capabilities. The display's quality is frequently praised. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Rated 5 out of 5 stars

    AMAZING GAMING LAPTOP!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop is my first ever gaming laptop. I have been using it since December of 2024. I mainly bought this laptop for college and so far, this laptop is doing amazing. Pros: •Amazing bright display 16-inch display, 2-in1 laptop which has been helpful for writing notes in college (Asus Pen 2.0 sold separately. which cost me $128 from their official website). •Super-fast amazing performance. I missed out on the RTX 4070 model. But this RTX 4060 is as good since there's only 10-15% performance difference between the 4060 and 4070. And same VRAM etc. Didn't get the chance to try any high-end games yet so can't talk about that stuff. •Good battery life. •Expandable/upgradable SSD and ram (which I will upgrade someday to have additional 2tb of storage or more). It comes with 1tb of storage and 32gb of RAM. •Very customizable stuff via the Asus Armoury Crate app like keyboard lights, performance etc. •Amazing cooling system. •Slick cool design •And much more. Cons: •The laptop is a little heavy, the same with its power brick, but I can still carry it around perfectly to college. Hit the gym and you are good. •No fingerprint scanner but does have face unlock. And I know why maybe due to the laptop’s design and it being a 2in1 laptop. •The touch in Microsoft one note is a little sluggish and you must tap multiple times to scroll up and down. •For some reason (This was once) my laptop gave me the bluescreen of death when I was on the login screen and flipped my laptop to tablet mode. This is when I got the laptop an hour ago and did the full setup. •Sometimes (rarely) When I use my laptop on tablet mode and my laptop is on my desk or lap it keeps hitting some key’s. Like it will keep on pressing the NNNNNNNNNNNNNNNNNNNNNN key like that and will not stop. I will have to restart my laptop to fix this. And there is no setting on Windows to prevent this from happening. •Limited ports It is a 2in1 laptop of course. • Screen is a fingerprint magnet as shown in the picture but it's all good. Bottom line: This laptop is one of the best laptops I have had. I previously had two Asus Vivo book laptops and this being my third Asus laptop. I would 100% recommend this laptop for school/ work if you have $2,000 budget to buy this laptop. Asus cooked when they created this amazing dope laptop. Receiving a warranty extension from ASUS for my feedback.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great graphics, solid laptop overall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new gaming laptop. It’s blazing fast with great graphics. I’m 10 years removed from the laptop world so setting it up was a little difficult, but good once I got it going. My only complaint is that it will not update windows 11 no matter how many times I try, but I’ll eventually take it in to get that looked at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best 2 in 1 on the market!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one after researching for many days and the Asus flow ticked all the boxes. It games amazing and Illustrator runs great so I can play games and work on the same device. I loved it so much I actually bought another one simply because Asus never announced a refresh of the line. Can't say enough good things about it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great Concept, Faulty Execution

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this computer for about 2 months. Right out of the box the machine was throwing bsod errors within a couple of days. I tried to suck it up and deal with it but now that I'm 2 months in the computer freezes up constantly, restarts frequently, and is waaaaayyyyy slower than it should be for a $2k machine. Also I checked the event viewer and the machine has thrown 97 hardware events in less than 2 months. I'll be returning this item.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jn415,

      We sincerely apologize for the system performance issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.

      Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2310021382-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
      Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/us/support/faq/1038855/ Asus

  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Runs just a tad slower than my 140w laptop 4060

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs just a tad slower than my 140w laptop 4060. I run the same settings as the larger gaming laptop, with very similar frame rates, plus i get the added touch screen etc. I like the low key, "business look" to it. Doesnt look strange on my desk after lunch lol. Would be 5 stars for sure, but it definitely gets a little toasty, which im sure could affect performance in the long run but the tent mode completely eliminates that as all the heat is going up in the air

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing Laptop!!!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is absolutely amazing! It's pretty light for the size and and screen is incredibly bright. I have had no problem with battery life, even on performance mode. It runs for ~8 hours on battery saver and ~4 hour. The touch screen is also super responsive, even though I don't use it that often. Sometimes the laptop can get a little bit hot, but that's to be expected when you're running intensive stuff on a laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great touch screen gamer laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The minus 1 star is because one of the windows updates kept failing. Had to reinstall a newer version Windows 11 2024 H2. Otherwise I really love the computer. Touchscreen is my favorite option. It's fast! Battery last 3 hours on battery saver.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Phenominal Machine!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer had almost everything I wanted, and everything I could afford. The keyboard could be better for someone with long nails, but otherwise, I adore it. Coming from a Surface Book 2, this is like a dream come true so far. Set up was super fast and the screen is perfect for a lap user.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it, you won't regret it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my 10-year-old ROG G751JL. What an upgrade! The Flow 16 makes photo editing a breeze. I love that I can also use it as a tablet with the ASUS Pen instead of the mouse for edits. It's much more comfortable. Performance is great: It's fast and doesn't lag. Amazing QHD+ screen! The colors really pop and are true to life, a definite bonus for photo editing! The customizable backlight keyboard is a nice feature. It's an all-around really nice laptop. I'm very pleased with it. The only drawback is the battery life, but if you're not using it on the go much, it's not an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming laptop so far??

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop as my very first gaming laptop. So far, the performance doesn’t disappoint me. I have downloaded heavy games to run but it’s working fine without any issues. So far; I am satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My ASUS, my Favorite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast,quiet, and Cool. No over heating. Just what anyone needs for a geat all around laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing, Versatile Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop. Finally an all in one that can handle the gaming that I do with ease as well as for my workflow in photography - from upload to edit. Works great with my Renaisser pen. Only wish the screen was OLED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop for creators and gamers with the XG mobile GPU

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item with high expectations. The first one I ordered would not do common updates so I returned it immediately to swap for a new one. The new come comes, and now it also is having issues where the keyboard flickers when it is in sleep mode. Will be returning in the morning and purchasing a different laptop completely. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Michael,

      Thank you for your comment.


      We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections. Issues you have had with the two laptops are random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel

      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    One of the best ROG laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ideal pick for gamers seeking a powerful yet compact laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the computer but had to get a replacement in the first week of having it because the memory was faulty. Due to the memory the laptop couldn’t update any system updates and when I ran a memory diagnostic tool it crashed the laptop 3 times. When I was exchanging it at Best Buy they also tried to reset it but then even the reset failed because it couldn’t complete required updates. So when I got my replacement it wouldn’t even turn on because either the charger didn’t work or something was wrong with the internals of the laptop. I enjoyed the week that I had a functional laptop but the price they are asking for this laptop is not worth the amount of mechanical problems that it has. I really hope they figure out what’s wrong so they can make a actual functional product in the future.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Greg G,

      We sincerely apologize for the issues you've faced with this laptop model and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We understand that you have returned the notebook, and we hope that you were able to obtain a functional replacement.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2310021382-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Customer reviews from https://www.asus.com

    User rating, 5 out of 5 stars with 1 review on https://www.asus.com.

    See all https://www.asus.com reviews
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