Customer Ratings & Reviews
- Model:
- PG32UQ
- SKU:
- 6481941
Rating by feature
- Ease of Use
Rating 3.4 out of 5 stars
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 2.5 out of 5 stars
Customers are saying
Customers express satisfaction with the HDR and refresh rate, noting vibrant colors and smooth 144Hz performance ideal for gaming. However, some users reported issues with display quality, including flickering and unexpected shutdowns. Positive feedback highlights the monitor's capabilities for high-frame-rate gaming with HDR. Concerns regarding quality control were also raised based on multiple reports of defective units.
This summary was generated by AI based on customer reviews.
Happy at first and now Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this monitor was was amazing in the first 3 months, but its function were stopping here and here. Display-port was not picking up the computer and the HDMI port was doing the same thing, randomly not booting up. i update the firmware and it didn't help still has the same problems. I would got the warranty but I've had problems in the past with best-buy warranty geek squad protection. I have to replace the monitor but not spending the money on something this again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zer0,
We're sorry to hear about the unfortunate experience you're having with the display port on this model. We would recommend that you have this unit sent in for servicing so we can have outr team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Tried twice and still broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got through my 2nd attempt at this monitor and it has failed within 5mins. My first monitor was a Christmas gift for my daughter and it lasted for a couple of weeks. And just like everyone else’s review it failed. Thought maybe I’d get lucky and receive a working model this time but it failed immediately. ASUS has completely blew it on this monitor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear mjbish,
We're sorry to hear that your unit is broken. Please allow us to make your experience with ASUS a better one. Can you please provide us with more details on the issues you're hvaing with this model? Is it that the unit stopped powering on?
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Refresh rate
I'm very happy with this monitor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know alot of reviews have been mixed with this monitor, So I had to go ahead and give it a try myself. Im very very happy with it so far. The refresh and crisp images are great! Been playing a few games at 4K now..and really enjoying it.
I would recommend this to a friend Blacks out like so many others.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like so many people I had the same problem. The monitor will black out for a second randomly when you play games. Never happened when working on it. Had to return it which is unfortunate because I calibrated it pretty well and the colors looked great for work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the monitor blacking out while playing games and you had to return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Hdr
Top Tier
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this monitor for my PS5 and its insane. Highly recommend for 120fps gaming with HDR. Rebirth Island never looked so good, until a hip fire hacker gets you. Monitor is worth every penny though.
I would recommend this to a friend - Pros mentioned:Bright
Great monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this monitor for about a week and so far I’m really enjoying it has a very bright clear and vivid picture don’t let the one star comments fool you things happen that why there are warranty’s
I would recommend this to a friend - Pros mentioned:Gaming
A Must!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah this product is one of the best gaming Monitors out here it’s honestly solid all around
I would recommend this to a friend Awesome-sauce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this monitor for a few weeks now and I've had zero issues. Picture quality and performance are fantastic.
I would recommend this to a friendGreat monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing monitor for ps5 and xbox s/x Auto low latency works perfectly on xbox series s/x
I would recommend this to a friendNo issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had none of the issues other as have reported. Monitor works fine on my 3080Ti.
I would recommend this to a friendSO WORTH IT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product true detail, can see everything crystal clear
I would recommend this to a friendDon’t not buy it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is wrong with this monitor. After it goes to sleep then it never wakes up. You have to turn off and on to be able to turn screen on. Colors HDR are off. Not even close to true HDR. Colors are over exaggerated.
No, I would not recommend this to a friendStopped working in under 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor would be amazing if it lasted. The picture was vibrant. It added to the gaming experience. Less than 24 hours into having it, it wouldnt turn on again. I read multiple reviews stating the same issue and never thought it would be the case for me. If you get a working model, you wont be disappointed. Beware that the failure rate of this monitor is alarming. Its a gamble to purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is unable to turn on after 24 hours. This is not the kind of experience we want any of our customers to have. Have you tried to use a different power outlet? Are you seeing any light on the monitor when it is plugged in? You can return for a replacement via your place of purchase. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support