Customer Ratings & Reviews
- Model:
- GU604VZ-CS94
- SKU:
- 6535879
Rating by feature
- Battery Life
Rating 3.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the ROG Zephyrus 16" for its impressive performance, particularly its powerful GPU and ample RAM, allowing for smooth gaming and content creation. However, some users express concerns regarding the laptop's cooling system, battery life, and display issues such as blooming and uneven brightness. The build quality and speakers also receive positive feedback, while the keyboard and fan noise are mentioned as potential drawbacks.
This summary was generated by AI based on customer reviews.
Nice but gets hot
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great performance but the cpu gets hot after playing long period time. The display is very good if you don’t get defective.
I would recommend this to a friendGood laptop despite porblem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Erratic touchpad problem when plugged. It seems like grounding problem of the touchpad, which is the reason I am going to return this unit. Others are fine. It seems like other also have problem with the touchpad. Used to have G15 with no problem.
No, I would not recommend this to a friend- Pros mentioned:Build quality
Asus Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Resolution is amazing! Build is solid. Great product at a great price!
I would recommend this to a friend - Cons mentioned:Display
Fans Noise & Hot Wind Blows to the Screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you open the lid, the screen is behind the vent. When the fans activate, the vents blow hot winds directly to the screen, making the screen very hot.
No, I would not recommend this to a friend Amazingly portable powerhouse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great for gaming and anything else I've thrown at it. The animatrix display is a hit with family and cafe afficionados as well.
I would recommend this to a friendExcellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent gaming lab. Very comfortable and easy to use. Highly recommend.
I would recommend this to a friend- Cons mentioned:Display
It's not mini led screen!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it's the same on the asus website, but after bought it just realize that it's not the mini led screen. Really don't understand why
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear nyhj12345,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303038328-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
DO NOT BUY. Buggy buggy buggy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When playing Cyberpunk with HDR turned on, I get a consistent stutter every 2-3 seconds. It is very bad. I tried everything to fix it and updated all my bios etc... still didn't fix it. I also had issues with Destiny 2 HDR. The screen would just flicker in and out of the game over and over crashing the game sometimes. Terrible. I returned it thinking I got a defective unit. The second one I got had the EXACT SAME issues. I repeat two units had the same issues. Google it, it is a common problem with these laptops. The HDR issues, plastic cheap feeling build, terrible RGB lighting on the keycaps (they look chipped around the edges seriously it is uneven to the eye and hard to describe how cheap these keycaps look) are things I cannot overlook. Do not buy this laptop. It has serious issues. Buy Razer, the build quality alone is worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kymander,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Your feedback will be forwarded to our Product team for review.
While you are still within the return or exchange period, it is best to contact the place of purchase for an exchange or return. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. In case you need any further assistance, please send us an email at [email protected] and include the case number "N2305063091-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great but buggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on paper and specs, but buggy when starting up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TW91,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2309024879-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
THIS PRODUCT IS NOT AS DESCRIBED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is false advertising. The product does not have the specs that are listed in the "close look" not "specifications" section. Upon receiving the product, basic computer knowledge will clearly show that this product is not being delivered as advertised. I contacted Best Buy, who offered no help nor solution. Disgraceful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felix L,
It is really unfortunate to hear that the specifications did not match the device you got from Best Buy. This is definitely not the type of experience we want our customers to have with any ASUS retailer. The website has changed a bit since your review and there seems to no longer be a "close look" section but there is a "Show full Specs" section instead. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2305063091-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Incredible thermal throttleing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non intuitive fan control, gpu gets very hot without the fans spinning up, cpu underperforms heavily. Aorus 17h performs way better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LN18 ,
We regret to learn that your device is overheating, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at [email protected] . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2305063091-0001)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/