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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 98 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the ROG Zephyrus G14's impressive performance, vibrant screen, and surprisingly long battery life, making it ideal for both work and play. Its compact size and light weight contribute to excellent portability. However, some users note that the device can become quite warm and the fans noisy during demanding tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-98 of 98 reviews
  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it! It is the ideal computer for both performance, graphics, and gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    meet expectations. my son loves it soo much using it for school thesis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total win

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the style of this sleek device. The trackpad is too big

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't really know

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I can not write a real review, my unit was dead on arrival, I did return it and got a razer blade 14 instead.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear that you received a defective product, as well as the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Having returned the device for a different model, we hope that you enjoy the replacement and that it functions normally.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2306023237-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product will definitely recommend to other people

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Two stars of for Fedex

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for the Fedex truck all afternoon, witnessed the driver not even taking my package. He just entered the building, left someone else’s stuff in the mail room (which is also not supposed to happen)and drove away. No door tags, no phone calls. UPS delivery, PLEASE.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,
      We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2305042319-0006) for us to better assist you.
      Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Dont buy this.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barely used and didnt used heavy on gaming, mostly ms office apps. Hard drive is broken.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good Laptop, Bad Quality Control

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this laptop. However, I got screwed by Asus's quality control in two areas. My laptop came out of the box with multiple of the rgb backlit keys broken. Showing red on various keys though it was set to white. Second, the wifi was terrible. After setting up the laptop, the wifi would randomly disconnect. Throughout the week, it would either take a long time to connect to the wifi or not connect at all. This isn't an issue with my other devices. I contacted microsoft support and they helped the best they could, but the problem still persisted. I tried to contact Asus support, but they just told me to go Geek Squad. I'm disappointed because I REALLY wanted to like this laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great….

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a gaming laptop. It’s very small and didn’t come with things that I think are basic and should be on every laptop, such as a number key pad.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    VERY SLOW INTERNET

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow internet. On my old computer it was 500mbps, on this its 6. Also it disconnects every 30 seconds.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just OK

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the 6800s model id say marginal improvement. Look elsewhere.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Razzer,

      We are sorry to hear about the issues you are having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fan noise, Heat

    Rated 4 out of 5 stars

    Great laptop!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. One thing to keep in mind: once the discrete GPU switches on, the fans will get LOUD and the laptop will still get pretty hot. I wouldn't want to game with it resting on my lap. I'm also not sure I love the white color but that was easy to fix with a decal. Otherwise, it has great battery life for normal use and the smaller form factor makes it easier to take along when travelling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only took 2 days for the laptop to arrive and I love it. It's light weight and easy to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Buy this PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PC for Work/Home use! The screen is crystal clear and holds up in very bright environments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small laptop with alot of power

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually dont buy laptops smaller than 15in but this this just met the criteria I was looking for and honestly I gotta say its a great little gaming laptop. Havent had any issues with it. Its fast and powerful and im very impressed with its performance for its size. I mainly use it for gaming and watching 4k streams. I totally would recommend this laptop to someone looking to get into pc gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Computer! Love it for gaming, great image and fast processing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good on graphics and processing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance on graphics and processing power. Good to play and enjoy a movie as well or do some office work.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Keyboard unresponsive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop worked fine until the keyboard just stopped responsing to anything. The only way to fix it was to restart the laptop, and for the price I though this was lowkey insane.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear user814363,
      We regret to learn that you are experiencing keyboard issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2305042319-0008).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/us/support/faq/1015071/ Asus

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