Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 100 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.1 out of 5 stars

  • Range

    Rating 4.3 out of 5 stars

  • Signal Strength

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

66%would recommend to a friend

Customers are saying

Customers regard the RT-BE92U BE9700 Tri-Band WiFi 7 router favorably for its extended range and WiFi 7 capabilities, noting ease of setup and generally good performance. While some users found the price to be high, many appreciate the improved range compared to previous models and the option to utilize the faster 6 GHz frequency. The router's AiMesh compatibility is also a plus for those needing to expand their network coverage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 100 reviews
  • Pros mentioned:
    Ease of use, Speed, Wifi 7

    Rated 5 out of 5 stars

    Great Router For A Great Cost

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ASUS RT-3100 was finally starting to fade, so it was time for an upgrade. Most of my home devices connect to wifi 6 or 6e, so I can't speak on wifi 7. However, my internet speeds have never been faster, and my signal strength has improved immensely. The router was super simple to set up and is very easy to manage. ASUS always delivers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Tri-band WiFi 7 router for the price!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for the second RT-BE92U I purchased from BestBuy. My initial experience with this router was in December 2024. The firmware was absolutely horrible. The router was usable for only a very short period of time before CPU resources would spike at 100%. Sometimes it was only one of the cores. But I had seen it spike to 100% on all 4 cores. The router was returned shortly afterward. Fastforward to March 2025... I purchased this router again after seeing a firmware fix for the CPU issue posted on the ASUS website on 2/17/2025. After getting the router updated and running it for a couple of months, it has been very stable. There have been three other firmware updates since then -- it looks like ASUS got their issues sorted out with this router. No real issues with it since then. Comparing the router to the one it replaced (ASUS RT-AX86U 1st Gen), this router offers the added benefits of WiFi-7. Many new devices are starting to support WiFi 7. For me, it was my Windows PCs. It is nice to be able to benefit from the additional speed provided by this technology, Additionally the router has support for the 6GHz band. It does sacrifice throughput on the 5GHz band as it has fewer antennas dedicated to that frequency. In both cases, neither is a need-to-have feature. But if you are interested in keeping current and your current router is either a legacy device or is now end-of-life, it's hard to say no to this router. The price makes this one a good buy if you want to be ready to support new features. With all the kinks worked out of the firmware, it's easy to recommend. If you need a router that gives you lots of configuration options (support for storage over USB, DNS-over-TLS, running all your traffic over a VPN connection, flexible firewall configuration, local network DNS, IP reservations, and more...), ASUS has you covered. I continue to use ASUS routers as they make all this functionality available through a web interface. They do have a mobile app as well for those who want to keep setting the router up simple. For power users, the web interface is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Well featured router with a small footprint

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been running Asus routers for the past few years so I ended up with this unit after the BE96U I bought had dead ethernet ports and there were no other units in town or within a short drive. Setup is the same as with any other Asus router as the GUI is the same. Unit immediately picked up on my cable modem and started providing ethernet. With that said I run dual WAN so I had to add a switch to give all of my ethernet clients a connection. Take notice when setting up wireless as it binds all bands by default and I like to keep them separate. Asus should have at least 5 available ethernet ports on a router like this as you lose one when you enable dual WAN. Maybe they'll make a pro version with 8 ports in the future. Range is slightly better than with the unit it replaced, AX88U, which is important as I have a robot vacuum and various smart appliances that depend on wifi. I always keep my routers on a laptop cooling pad so I put a new Targus AWE83US pad under it which is completely flat since this unit is a little top heavy. In my use case wireless clients have the same internet bandwidth as wired clients which is a mix of 2.5 and 1 base t clients as tested on speedtest. If I should require more coverage in the future I'll get another unit and mesh them together.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    So far so good !

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Paired this router with an Arris s34 and its running good so far .Im on Xfinity x2 multi gig plan and I’m getting my speeds im paying for which are 2.3 gbps down and 335 mbps up, However i did notice with my iphone 16 pro max that sometimes it automatically puts me in the second ssid Iot which i dont understand why so i have to go into phones wifi settings and forget network and reconnect to other ssid. I also noticed that my iphone 16 pro max is utilizing mlo.just not sure if its normal for it to switch often

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A reliable, advanced router

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is a good option if you need an advanced router and have some experience with networking. The wi-fi itself is quite fast, especially if you have any devices with WIFI 7. I've had this router for about 6 months now and it's been pretty reliable, no random drops or resets needed which is great! That said, it did give me some headaches on compatibility with older devices, including ASUS's own mesh node routers. If you've got a lot of older stuff on your network definitely recommend researching that first before purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router and fast stable speeds

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. I have Spectrum Gig internet and wanted to upgrade my Wifi 6E router to this one and it is fast. Gaming on wifi has never been better. Previously on any other router the signals would get way slower because our walls are practically solid (plywood then drywall over). But I can shut the door and still get fast speeds. Wifi 6 tends to get way slower especially through walls but with this router I have no problems gaming on wifi. But yeah great router!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Very good router choice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router to replace a 6 year old model that was no longer receiving any software updates. This Asus Rt-BE92U was setup without any issues. The range is very good, and I have not had any problems with connecting any existing device. The 6Mhz band has really improved the network performance with my cell phone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pretty fast took 45 minutes to setup and + AI Mesh

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than my AX82U but I was replacing my AX11000 Pro due to an earlier firmware failure so it doesn't seem as fast as that device on my network. TV connected by Ethernet is doing well and wife's phone Pixel 8 hits 500mb even though it's on the opposite side of the house about 25 feet and through a few floors and walls. I say it is worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi 7

    Rated 5 out of 5 stars

    A powerful Wi-Fi 7 router with a nice price

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the same good as the BE86u and BE 88u but has 6Ghz for faster frequency. 1G ddr4 ram brings my network experience much better than the previous AXE7800.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 4 out of 5 stars

    Great router if you get a working one.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of three of these I pirchased one was bad and had to be swapped out by Best Buy. Easy enough to do. However, one other one had to have a hard reset to get it to work. There are problems with all of these according to Asus, however, most can be fixed with just a simple hard reset. My suggestion is that before setting it up, update the firmware and do a hard reset. If it is really slow and pokey getting around the menus, just take it back and exchange it. Asus told me it should only take a single hard reset to fix them. If that doesnt do it, then it is officially a hardware issue. The routers once working are extremly fast and have been very reliable for the past month. I moved up from Ax88U’s and there is a huge difference in speed using wifi6. I dont have any wifi7 devices so i cannot say how that works. Range is better and speed is almost double what i was getting before. It was worth the upgrade and the hassles.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Range, Speed

    Rated 5 out of 5 stars

    Great range and performance

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance. Wifi7 is not too different from Wifi6E but definitely an upgrade coming from an old 5ghz router, 6GHz band with longer longer range makes this product great! I like Asus software, lots of tools and config security options, handles well on cloud gaming (geforcenow) and Moonlight. Ping is definitely better (~25 vs 45 previously) and no need for a mesh system in the house, signal dropped only 1 bar on PC/phones 1 floor and walls 45ft (350mbps) away. 20ft still get full gigabit speeds. Recommended since this is the cheapest one for now, maybe wait for blackfriday deals. Works great on Galaxy S24 Ultra Wifi7 enabled natively. Easier to setup connected to PC via ethernet cable on asusrouter.com or 192.168.50.1

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Best bang for your buck WiFi 7 router!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best mid tier tri-band WiFi 7 router in the market in this price range. I tried using MLO but had some issues with older devices, so I reverted to leaving it off. Other than that, this router has been rock solid with no drops in connection and getting the full 500Mbps speed I pay for on wireless devices. Range is good, I'm getting around 400Mbps even through several walls and on the other side of the house on the 1st floor (router is on the second floor). The 2.4 Ghz band has slower speeds but good range, but I'm finding that the 5 Ghz band can cover roughly 2,000 sq ft without issue and at better speeds than the 2.4 band. It's nice to know it has AiMesh if I ever need to extend the range, but that's not necessary for houses under 2,500 sq ft. I'm very happy with this router for my needs (about 20 devices) and have confidence that I've future proofed my network for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Fast Bu Unreliable Connection

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old linksys started to fail, so, I began the search to replace it. This router seemed to offer the speed and features we needed in our house. It is fast. the AI Mesh network is phenomenal! However, this thing will drop connections 2-3x a day. It comes back after 2-3 minutes, but causes major interruptions. You are better off buying one of the older units for reliability. This one is probably going back.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We're sorry to hear that the RT-BE92U router wi-fi signal is often disconnected and we apologize for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] WiFi signal is often disconnected -  https://www.asus.com/support/faq/1030641/ Asus

  • Pros mentioned:
    Speed, Wifi 7

    Rated 5 out of 5 stars

    Off the chart!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations in all categories. This router will deliver the speed of your plan like none other that I tried - 5 or 6 including Spectrum's! the website: www.asusrouter.com offers settings and configuration options beyond belief. You may select your network frequency - 2.4, 5, or 6 and you can enable WiFi 7 if your devices will support. After tinkering, my devices ran better with JUST the 5.0 GHz instead of all 3 enabled. AND with Wifi 7 set to off. (Good to know the router will handle those if needed later.) And there is a setting to schedule an automatic reboot say once a week at 3:00 am if you ever need that. Let's be realistic that with multiple variables involved a router reboot is sometimes necessary and Asus has come up with the path of least resistance to let YOU control that! BestBuy offers a trade in discount and I had a network card no longer used and worth little and received a $45 discount providing the icing on the cake! So why are you paying the cable company to lease their modem FOREVER when you can get this?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ASUS - RT-BE92U BE9700

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the recycle program and brought in a old asus router for 15% price reduction. I powered down the entire house then hooked the router to the modem with the modem switch off, I powered up the house and when the modem was booted I turned on the router. I then turned on the wired desktop and opened edge browser and the setup page came up after a bit. Setup let me separate the three bands and then asked me to create a IoT channel for all my old doorbells , thermostat and cameras which was a problem because I didn't want to give each device a new wifi password so the IoT channel I created had the same password as all the other channels to get things kind of going. It did a firmware update then I logged into the router to finish setup. I setup the security and did a scan and fixed everything it said to until the scan was all green. Than I gave all three channels all new passwords since all my cams were on the IoT with the old password. I got into IPV6 tab and enabled it and did a restart to get it to upload settings for it then went to firewall tab and enabled a few things. All 12 cams are on the 2.4GHz and are working as they should so far. All the network is working good also. I have a fan blowing on the bricks, modem and router and the cpu usage is very low and memory at about 65% usage. I use Surfshark VPN and setting it up again from scratch was quite smooth and is working great. Nord has always been slow and a bit of a pain to keep working for me. It hasn't been 24 hours yet but I think I won the silicone lottery. I did get the four year geek squad warranty and it was on sale also. The setup made me fix a bunch of security flaws with my home network the older asus routers don't do during the first setup. I will keep a eye on the power brick as it seems to be dying for some.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wifi 7

    Rated 5 out of 5 stars

    Fast Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a TP-Link which I just saw on the news that it's a Chinese hack vulnerability and may be banned in the US. This is a more expensive router than what I replaced with but it has upgraded WPA and WiFi 7. Although I don't have any WiFi 7 devices, this makes it easy when I do upgrade other devices that use it. Overall, this seems to be faster than the TP-Link. Setup was fairly easy with the Mesh that I also bought. Download on Wifi is over 500Mbps. I have full signal even outside the house, so range seems good. So far pretty happy. Longevity is an unknown since I have only had it for a few hours.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Wifi not as advertised... sort of

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently have Quantum fiber so I was able to get the two gig hardwired no problem. However, Wi-Fi from my desktop shows roughly 400mbps download and my phone is only 300mbps. I cureently only have use the desktop and my phone on the asus router, everything else is going through a tp-link deco mesh AP. when I switch to the deco's, which had the whole house on it including ring cameras, I get 900mbps wifi download when the only thing on the router is the desktop and phone. My main reason perching sing this in addition to the Wi-Fi 7, is the 1 gig download for 2.4 gigahertz Channel, majority of the routers on the market only avg 600 Mbps for 2.4 Channel. With that said, a bit overpriced in my opinion especially since I don't get good download, I have to use the deco

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Riceball,

      We sincerely apologize for the slow wireless speed issue you're experiencing with the router and for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501038506-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Wireless Router] How to improve Wi-Fi Connection -  https://www.asus.com/support/faq/1047919/ Asus

  • Rated 4 out of 5 stars

    A new firmware may have resolved most issues..?

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned far too many routers, from every brand, my favorite units have generally been from Asus. This unit has had a few random restarts but it's honestly worked as expected other than that. There is a new (non-beta) firmware as of 2-17-2025 that seems to have improved CPU usage, it's far more balanced, and I no longer see temperature read errors in the system log. I was honestly considering a return after a couple of those random restarts, but in typical Asus fashion, this unit has improved with each firmware update. My suggestion is to update to the latest firmware, do a factory reset and then adjust your settings as needed (be sure to back them up).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buggy early firmware hampering a good router

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suffering from buggy firmware. Several complaints in the forums of random disconnects, and other issues (in the logs) Asus (in forums) has suggested a process of firmware update and then a hard reset. Fixed for some, not for others. I'm in the middle. My random disconnects have lessened, but I'm having intermittent delays and a lot of errors in the log (thermal errors, deauth errors, etc.). I've written to Asus (sending logs) and haven't heard back.... It may be fixed over time, but if you can, wait a bit... Asus, if you're listening, I'd like some support.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear IMAGNE,

      We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.

      Please send us an email at [email protected] and include the case number "N2501038506-0002" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    DO NOT BUY THIS ROUTER

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this router for about 4 weeks. The good: It has a good web interface and is easy to setup. Speed is good. Able to get 1400mbs on speed test, both wired and wifi on a 1200mbs internet connection. When it works. The bad: This router reboots randomly. Can’t even watch a whole movie without interruption. Video conferencing is out of the question. So far today it rebooted at (from the system logs): 5:51 09:24 10:02 10:07 10:21 11:29 11:34 12:46 12:51 15:17 17:47 Lots of posts online with the same issue. So I am not the only one. A router that doesn’t stay up is no more than a paperweight.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Polcat,

      We're sorry to hear that the router is constantly restarting and we apologize for the inconvenience this has caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411031536-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Troubleshooting] Router restarts automatically on a regular or irregular basis -  https://www.asus.com/support/faq/1050723/ Asus

Sponsored