Customer Ratings & Reviews
- Model:
- GA15DK-DH776
- SKU:
- 6507922
to a friend
Never ending problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This pc has given me so many problmes from day 1. After 2 months i had to change the thermal paste and after that the fans and the case for this build doesnt let it get enough cooling. I wouldn’t recomend this to no one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing stability issues and your concern about the excessive heat being generated on the PC.
If Windows and drivers are up to date and no third-party application or hardware are installed, and issues persisted, this is random. We recommend sending it in for service to have it checked. The heat under heavy load is normal. Any PC with the same hardware configuration, regardless of the manufacturer, will generate more heat than normal while under heavy load especially while gaming. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications, processes and services are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
If you need further assistance with the PC, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty