Customer Ratings & Reviews
- Model:
- M6500QH-DB51
- SKU:
- 6517437
to a friend
Thumbs Up Asus
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing for the price. I have been able to play call of duty and all kinds of games with no latency or fps issues. As well as music production, everything has been well.
I would recommend this to a friendDefective power/battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new on good sale, but turned out to be defective and had to be returned. Good job by Best Buy to take it back without hassle.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear newappleguy,
We are sorry to hear about the battery issues you are having with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Vivobook Battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy the Vivo Book as the battery is worthless, and Asus does nothing to help with the problem. No more Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wcadd ,
We regret to learn that you are having battery draining issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at [email protected] . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2307044750-0001)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/