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Customer Ratings & Reviews

Your price for this item is $969.99

Customer reviews

Rating 4.3 out of 5 stars with 15 reviews

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80%
would recommend
to a friend

Customers are saying

Customers find value in the portability of the ZenBook 14" Laptop, describing it as thin and great for battery life. They also appreciate its light weight, praising its picture quality and speed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Cons mentioned:
    App performance, Cd slot, Touchpad

    Rated 3 out of 5 stars

    It's Good. Not Great But Good. Very Lightweight.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very light and easy to carry around. It's easy to use. It works fine. I don't like that on the keyboard, the Home key is right next to the Backspace, so when you go to click on the key on the top left it's Home and not Backspace like it normally would be. Also, I don't really like the touchpad. It drags some. And the number pad is built into the touchpad but I don't find it works well. Other than the keyboard issues, everything else about it is easy to use. Also, some of my apps run slower on this computer than I expected. And there is no CD slot (which is probably part of why it's such a light machine).

    I would recommend this to a friend
  • Pros mentioned:
    Portable
    Cons mentioned:
    Fragile

    Rated 3 out of 5 stars

    ASUS ZENBOOK 14 review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop overall, I purchased the i7 processor with this laptop and the warranty and it ran very well for the time I had it. The size was very portable and thin so it made it easy to take with me to class and meetings. I ended up only having this laptop for 1 week because the LCD screen stopped working and the pixels were dragging across the screen. I don’t know what happened but this laptop felt kind of fragile and I feel it is better used as a home laptop instead of something you should be taking everywhere with you just because of how thin it is. I ended up getting the ASUS Zenbook 14.5 instead and barely paid anymore so I would recommend this instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery, Portable

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. I love the specs. It is thin, portable and great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Light, Portable

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Extremely light and portable, fast, bright and crisp screen. Large touchpad. Would certainly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Light, Quick

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good laptop - it is quick and very light. Easy to transport.

    I would recommend this to a friend
  • Pros mentioned:
    Great price, Light

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice computer. Very light weight, great picture and speed

    I would recommend this to a friend
  • Cons mentioned:
    Frequent reboots

    Rated 2 out of 5 stars

    Poor experience in first five month

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop five months before. Initial three months it was showing very good performance. Now it's getting too hot while using as well as charging. Cannot hold on to your legs. Another point I noted it automatically goes to reboot or restart or sometimes shutdown without any notification. It asks for updates even every week. Also camera quality is very poor, it's very hard to use the camera in the low light flash environment. I am too much tired of using this laptop now as days.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about your multiply issues with the notebook. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.


      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1015064/ Asus

  • Pros mentioned:
    Battery

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Performance is very good, is very light and portable. Good battery backup and pretty decent sound system as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Asus ZenBook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very light and works as I expected. I would recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Lightweight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very very light, perfect for travel, fast and the number pad on the trackpad is phenomenal.

    I would recommend this to a friend
  • Pros mentioned:
    Great price

    Rated 5 out of 5 stars

    Asus zenbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall really great labtop for the price it performs just as Best Buy said it would and am really satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchased

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son and he just can't get enough of it.

    I would recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 3 out of 5 stars

    Dissatisfied

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. NOT touch screen. Could not figure out battery life was the problem until after 60 day warranty was passed. Now it has been out for repair for a month.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Zenbook

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little laptop. It's 1/4 thickness of my old laptop. I love the lighted keyboard. I woud higly recommend this laptop, It's very powerful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2021 laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected. Purchased for someone else. Their computer was damaged from the sun shining through a window.

    I would recommend this to a friend
  • Customer reviews from ASUS.com

    User rating, 4.8 out of 5 stars with 19 reviews on ASUS.com.

    See all ASUS.com reviews
  • Customer reviews from https://www.asus.com

    User rating, 4.9 out of 5 stars with 8 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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