Customers admire the ZenScreen Touch monitor's build quality and image resolution, frequently praising its portability and ease of use. However, some users have experienced issues with the touch screen functionality, particularly its compatibility with Apple devices and its overall reliability. Several reports mention problems with the touch screen's responsiveness and durability. The positive feedback on picture quality and portability is offset by concerns regarding the touch screen's performance.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
Cons mentioned:
Touch screen
Rated 1 out of 5 stars
Terrible
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not waste your money on this cheaply made product. It is not as sturdy as prior external monitors made by Asus and the settings button has fallen off. The button is gone and Asus will not replace it.
No, I would not recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear Krys,
Thank you for sharing your feedback on this model, we truly appreciate it. We are truly sorry to hear that you are not pleased with the design of the device and the setting button not working and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect.
Rest assure this information will be passed to our development team. We are recommending to have the unit send in for servicing.You can fill out the necessary information on our Online Return Merchandise Authorization (RMA) Form or you can contact us directly to have the RMA created for you. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards, Lamoya ASUS Customer Loyalty US Support
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Broke in less than 3hours! I really enjoyed it at first. It worked well with my Dell windows laptop, Google Pixel 5, and Chromebook in my initial test. Then while working with the monitor on my Dell it went purple. I then checked it on other devices, purple on all of them. Even the monitor boot screen is purple.
I see multiple other reviews with similar issues. There is clearly a quality issue. I was hopefull those issues were a fluke, but it's not based on my experience.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Derek,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We would recommend that you reach out to BestBuy to get a replacement model. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS.
Best Regards, Joan ASUS Customer Loyalty US Support
Pros mentioned:
Portability, Quality
Cons mentioned:
Touch screen
Rated 5 out of 5 stars
Great productive monitor!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Recieved this item yesterday and it was delivered well protected and well packaged, the build quality is pretty good and I haven't noticed any damage and so far it's working flawlessly with no lag. Keep in mind the touch feature does NOT work with apple/iOS devices and you have to install the zenscreen and display link apps to use with android devices, it comes with a case, hdmi cable, charger, pen that's a kickstand and stylus and a USB type C to USB type C cable. Overall this is so far a great portable monitor for more productivity, schoolwork, gaming etc and I recommend it.
I would recommend this to a friend
Rated 5 out of 5 stars
It’s perfect
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The monitor looks beautiful. It’s got a sleek design that’s very pleasing to look at.
Pros:
Matte screen prevents glare
10pt multitouch (why? I don’t know, but you can use all your fingers if you need to operate this)
Battery powered so you don’t drain your laptop battery.
Thunderbolt capable so your laptop can charge it while using it as needed, and you only need the one USB C cable. (It comes with a shorter Thunderbolt capable cable so if you want a longer one make sure the cable is capable of power and data transfer not just one or the other.)
Great quality resolution (1080p) This might not seem great but I upgraded from 720 on my old laptop. If you need a 4K monitor good luck, this isn’t for you. I have the LG Gram 17” which has a slightly higher than 1080p resolution but lower than 4K resolution and it still puts out a crisp clean image.
Cons:
The magnetic cover is not the best stand for a touchscreen monitor. It’s not terrible by any means, but you do have to be a little more on the gentle side. (Or maybe I’m just to ham fisted.)
Comes with a stupid pen as a (secondary?) stand. I don’t understand the point and I think it’s dumb.
The menu isn’t touch screen and is a little difficult to navigate. It has a small joystick button to open the menu for monitors settings, once opened you have to use the joystick to pick and choose your options. Not the best design but also not terrible.
If you have a laptop that’s not a 15.6” 1080p res monitor then the transition between the two is a bit weird. Everything still works well and looks good but you do get some weird scaling between the two monitors.
Overall I love this thing. I have yet to try it but my main reason for getting it was to use as a secondary monitor for drawing.
I also use it as a lighting programmer. I can have one monitor that’s touchscreen for faster navigating while doing preprogramming for my shows.
If you have any questions please feel free to ask. I know there’s not a lot of reviews for these and nowhere to really test them out. (Or at least not that I’ve found.)
I would recommend this to a friend
Pros mentioned:
Quality
Cons mentioned:
Touch screen
Rated 2 out of 5 stars
Great Quality, touch quit working
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a very light screen, with a pretty good build. Unfortunately on the first day the touch feature quit working. The monitor would recognize my phone as a USB-C with DP enabled, but touch wouldn't work.
Had to return and found reviews stating the same issues.
No, I would not recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear Valued Customer,
I'm sorry to hear that the touch screen quit working on the first day. Our engineers do ensure that all products undergo intensive quality control, testing, and inspections. We will use the feedback to make us better and to improve our future models. If you have any concerns, feel free to reach out to our ASUS Official Support Site. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support
Pros mentioned:
Quality
Rated 4 out of 5 stars
Nice portable monitor, but a bit pricey.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great portable monitor with an excellent picture. Battery and speaker are a nice bonus. Pricier than other portable monitors and a bit difficult to use, not so user friendly. Needed to get an adapter to connect to a surface pro, which added to the overall cost.
No, I would not recommend this to a friend
Cons mentioned:
Touch screen
Rated 3 out of 5 stars
Good monitor
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Please make sure your equipment is compatible with this monitor before purchasing, it didn't work with my phone, tablet or laptop even though they are fairly new. However, once I upgraded each device it does work well. The only issue I currently have is that the touch screen doesn't work. Not a huge issue but if I pay $400+ I expect everything to work seamlessly.
I would recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear King,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are truly sorry to hear that you were having an issue with your devices connecting to the Zen-screen and also for the touchscreen not working. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure this information will be passed on to our development team.
We would love to assist to have the issue with the touch screen resolve. Can you provide us with detail information on the issue your having with the touch screen please? We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards, Lamoya ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Performance
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought 2 of these monitors. Their look is great and sexy , but internally they have issues . As we speak Im dealing with Asus service dep. and Im tired of it . One of the units I have got a problem and was not turning on at all . ( After 4 months ) . Contacted Asus they asked me to send it for them , and they replaced the Mother board and screen !!! ... Guest what , after 2 weeks same problem again and I sent it again for them and waiting for result . As I mentioned they look beautiful, but not last long at all
No, I would not recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear Javadghandi,
We want to personally apologize for the problems you’ve experienced and for any inconvenience that it may be causing you with your monitor malfunctioning. We strive to provide the best customer service possible, so that minimal time and effort is spent on your behalf to get an issue resolved.
All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to change your perception about our brand and sustain our relationship.
For further assistance please feel free to visit the ASUS Support webpage. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards, Stephanie ASUS Customer Loyalty US Support
Pros mentioned:
Portability, Quality
Rated 5 out of 5 stars
Great screen to have as a dual monitor.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you don't want the big and bulky monitor. This is light and very easy to function. Excellent quality.
I would recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
Worked flawlessly, though somewhat pricey
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This beautiful touch-screen monitor was an addition to my MacBook Pro (2019 model). Note that the touchscreen only works when booting with Windows on my Mac. When working in Windows, I can have Zoom running on the laptop screen, with a whiteboard (requiring touchscreen) running on this external Asus monitor. Makes it easier to work from home. Quality and performance are great so far; hoping it will be reliable for years to come.
I would recommend this to a friend
Rated 5 out of 5 stars
best portable monitor ever
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
OMG, best portable monitor ever. I never though that the screen be so clear and the screen is so clear.
I would recommend this to a friend
Rated 5 out of 5 stars
Nice monitor
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my daughter's birthday and it has been the perfect addition to her laptop for her travel work needs. It's simple to set up an works perfectly. The display is clear and easy to read and the colors are true. She doesn't use it for gaming or anything like that, so I can't comment on that area.
I would recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
best second screen
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
if you need a second screen for your laptop, this is the product, i think the quality of the image of this screen its better than much laptops in the market. is awesome
I would recommend this to a friend
Rated 1 out of 5 stars
Aweful product!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So I bought this on May 27 and just over a month later it will not work. It shows it is connected to the computer but the display will not stay on and the power button lights will not activate to even show that it is on. It won't charge and it won't even turn on when the buttons are pressed. What a piece of crap. DO NOT BUY ANY ASUS PORTABLE MONITOR. Of course this happened just after the one month return deadline so i am out of luck now.
No, I would not recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear Valued Customer,
It's regrettable to hear you've encountered multiply issues. This must be frustrating, did you try using a different outlet and a different cable? If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Perfect for remote workers!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I work on the go — at home, in coffee shops, and at the office. This monitor is very thin and lightweight and I carry around two of them to always have a nice setup no matter where I am!
I would recommend this to a friend
Cons mentioned:
Touch screen
Rated 5 out of 5 stars
Recommended for Android device
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product but I am having some issues with may macbook like touch screen.
I would recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
Perfect for a Portable Monitor
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the perfect addition to my Surface Pro 6. The resolution and picture quality are great!
I would recommend this to a friend
Rated 5 out of 5 stars
Nice touch display with a sharp picture.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Exactly what I needed for my Pi 4 / retro gaming setup.
I would recommend this to a friend
Cons mentioned:
Touch screen
Rated 1 out of 5 stars
Stopped working after 3 weeks, 2 many cords
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Is clunky, two cords required to do touch screen.
Stopped turning on after 3 weeks. Research proved its a common problem and asus sends multiple replacements. Not worth the money, will be cool when it actually works
No, I would not recommend this to a friend
Brand response from Asus_Answers
Posted .
Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit not working correctly. This is not the type of experience we want any of our customers to have. Please confirm if you have done all these steps:
#1) Ensure that you update the USB 3.0 chipset to the latest version on your computer.
#2) Ensure that you use the included Asus USB 3.0 cable.
#3) Ensure to update the latest Asus DisplayPort USB 3.0 driver version 9.1.
#4) Try a different USB 3.0 port preferably on a different controller to ensure controller interoperability symptoms are ruled out.
Please ensure that you are using Windows 10 64 bit with the latest MSFT Win10 updates.
If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS! Best Regards, Jamalie, ASUS Customer Loyalty US Support
Pros mentioned:
Portability
Cons mentioned:
Touch screen
Rated 3 out of 5 stars
To pricey for features, good tool for portable
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
CON:
-Screen touch is not working while connected to adopter. Why?
-Audio is average, not the best
-Flexible stand with pen is not user friendly
-Navigation button not the best at user friendly
-Times out before laptop
PRO:
-Clear view
-Not too bright
-portable
Over, overpriced for the features. great asset to have of portable second screen.