Customer Ratings & Reviews
- Model:
- XD5
- SKU:
- 6520853
Rating by feature
- Setup
Rating 4.5 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ZenWifi AX3000's signal strength, ease of use, and setup process, with many praising its wide coverage and extended range. Positive feedback also highlights the user-friendly app. However, some customers reported connectivity issues and occasional performance problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Range
So far so good!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy setup and seem to work fairly seamlessly from one end of the house to the other...
I would recommend this to a friend - Pros mentioned:Setup
A must have!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! Upgraded from a NON mesh system and this is a game changer. I have a 2234 square feet and total the system says I have 36 devices connected between security cameras, phones, door locks, tablets, 4k smart tvs, laptops and mac mini. Everything is running smooth with our Spectrum 1GB connection. Super easy setup too.
I would recommend this to a friend - Pros mentioned:RangeCons mentioned:Connectivity, Speed
Likely Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s defective. It worked about 10 minutes. I reset them and wired them together and it still kept dropping the connection after about 10 minutes. 1 single router is pretty good and has good range but the mesh never worked. I am returning and getting the AX5700. My house is 2300sqft. While troubleshooting I put this in the attic and one single node would connect about 200 feet away at my mailbox. Connection was slower like 40 mbps but still in functional. With it down stairs I consistently got 500 to 700 out of one node since the others never worked. A one pack is worth it. 3 pack is not. Also each node is a router, not nodes like most systems. So you can buy this and keep one at home and one at work and one somewhere else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Walter,
Thank you for your comment.
We do understand your concern regarding the issue with the mesh setup. To resolve the issue, please verify if the devices are within range to an established wireless router and internet service is working properly. Also, please check if the units are running with the most current firmware. Check if no walls or other wireless devices generating electrical or RF noise that may cause inrerference and affect the signal of your wireless network.
Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Coverage
Good Mesh Network Solution
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this after owning it's previous version for many years. We replaced that due to intermittent connectivity that we mistakenly thought was the fault of the mesh system. Turned out to be an intermittent fiber line coming into the house. So we replaced with this network and it has been performing even better than the previous version. WiFi speeds are faster and coverage of our 2400sq/ft house has always been good. The handoff between nodes happens uneventfully and we never notice a change in wifi when moving around the house. The Asus management software for the router is good and does not require a sign in to an Asus acct which is nice. The new version being wall mountable is nice as well, we mounted ours high up on the exterior of our networking cabinet. Highly recommend this system to anyone looking for a good mesh network to extend network capabilities.
I would recommend this to a friend - Pros mentioned:Ease of use
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wifi mesh system. Already had an ASUS wifi router so these fit in seamlessly with that router. The app is great and these are super easy to setup. Like the clean look and the ability to turn on and off the lights on the units. Highly recommend.
I would recommend this to a friend Asus mesh is amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helped me get Internet around my house, I also love the app. It helps to manage. Asus does a very good job with the ability to adjust in the router and the mesh system
I would recommend this to a friend- Pros mentioned:Range
Worth the Money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this set after having another mesh system purchased on Amazon from a different manufacture. This system has the throughput and range that I needed. It has a great App and interface and was very simple to setup.
I would recommend this to a friend - Pros mentioned:Setup
ZenWiFi XD5 is a vast improvement for my setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paired this with a new modem (Arris S33) and placed the router + 2 nodes in my 2400 sq ft, 2 story house. This replaced an older Arris modem/router combo that did not support the 400 Mbps service that I now have. 1. Setup was straightforward. 2. Wi-Fi signal strength is very strong and solid - no drop outs 3. Having a PC-based web interface was a MUST for me. Haven't had good luck with mobile phone interfaces supporting a home network. I like having a 'console' experience and mouse/keyboard interface. No regrets. Very pleased with this purchase.
I would recommend this to a friend maybe i got a defective one?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the three i got didn't sync out of the box & i couldn't get it to work so had to take it back....otherwise I liked the size & style. wish they would have worked for me. can't say i would or wouldn't recommend because i did not really work with them.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear meme,
We're sorry to hear about the unfortunate experience you had with your unit not syncing and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303050396-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Coverage, Setup
Works efficiently
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful trio, easy to install since they got paired w/o issue to my Asus router. Immediately covered the voids throughout the office with dynamic pairing of moving devices. Excellent buy
I would recommend this to a friend - Pros mentioned:Setup
No built in modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App is easy to use. Installation is easy. Does not have built in modem is my only complaint. Other than that good product.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ZenWiFi XD5. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review to enhance the product line. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2303050396-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Performance
Easy to use but mediocre
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do a good enough job joining as an AIMesh product but the performance is lackluster. If all you’re doing is browsing the web and trying to set up a mesh network it’s fine but gaming will probably need a better extender
I would recommend this to a friend - Pros mentioned:Coverage
Online in every corner!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints after a year and a half. No dead zones. Covers every square foot.
I would recommend this to a friend - Cons mentioned:Performance
defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is defective. I did the firmware upgrades and still not working. At first it had some strange issues setting up and after a few reboots it then worked but then it 24 hours later red light flashing and it quit, and when it reboots not all the nodes show up. Now it quit again a few hours after fixing it. I have a lot of experience with asus routers and the apps and also the browser interface. I also have the older XD4 system and that system does not have the same problems. I thought to upgrade but XD5 has had many issues and going off line. Frustrating product. Also when one sets up the wifi passwords it looked like it already had other people's passwords stored in it makes me feel I might have gotten a refurbished unit. I do not know if it generates a password automatically but the catchy names were not like random. I'm dissapointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoshuaS,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2305078669-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Great for secure coverage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Covers a large area and is easy to get it to work with a Norton.
I would recommend this to a friendCorded setup
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good when you use a ethernet cable between them. However the LAN port can be hit or miss with these. The base router LAN port is not wanting to send out more than 100 mbps and then one of the satellites is not wanting to detect a ethernet cable at all.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Latif,
We sincerely apologize for the connectivity issue you've faced with the ZenWiFi XD5 and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2303050396-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Coverage
Great Routers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and efficient for there size. Provides great coverage throughout my entire home.
I would recommend this to a friend - Pros mentioned:Signal strength
Fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in 2 story townhouse that had weak areas. Definite upgrade from ISP provided router
I would recommend this to a friend - Cons mentioned:Connectivity
Good, but reset occassionally required
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Occasionally disconnects. Have to unplug power cord to reset. Get about 60% of my total bandwidth speeds on xbox when wired/plugged in and 25 ft from router through wall.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the connectivity issue you've faced with the ZenWiFi XD5 and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2303050396-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1030641/
It’s it on sale buy it!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just upgraded my home system using my ASUS gaming router as my main hub. By strategically placed in these around the house i have no dead spots and can even access my wifi at the neighbors.
I would recommend this to a friend