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Customer reviews

Rating 3 out of 5 stars with 4 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-4 of 4 reviews
  • Rated 5 out of 5 stars

    Excellent so far (1 week review)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a breeze; connectivity is stable; range is excellent (1 node in basement, 1 in 2nd story, master node in 1st floor); speed is great (capped by ISP 1gig offering); maybe overkill for most homes but handling ~104 devices so far across the various nodes and bands (2.4/5/6ghz) without issue. Only device that couldnt connect was Peloton bike - for some reason it wojdlnt connect to an SSID with wifi7 enabled. I used the IoT SSID (2.4/5ghz and wifi 7 disabled) and it connected swiftly. Pricey, but worth it in my eyes. Will re-review if things change. I acknowledge its only been a week.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2.4 Ghz network unstable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last ASUS router I had 3 years ago. The 2.4 ghz network was completely unstable. After back and forth with ASUS for a long time, they ended up buying back the router. I figured in 3 years they would have worked out their issues, sadly that is a big NO. I couldn't get half my smart devices working and or stable with this system. (basically any device on the 2.4 ghz network) which is the bulk of them. Ended up going back to my old router and everything is rock solid again.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Howie,

      We sincerely apologize for the connectivity issue you're experiencing with the ZenWiFi and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2502028888-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    A Powerful and Seamless Wi-Fi Upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up the BE18000 was a breeze, thanks to its intuitive mobile app. I found the process seamless—simply plugging in the new routers, and the system automatically detected and added them. The setup was nearly instant, with no hassle at all. I upgraded due to slow speeds and an unstable connection, and the difference has been night and day. With several Wi-Fi 7 devices and multiple IoT gadgets in my home, this upgrade was the perfect choice. Coverage has been exceptional. I can now enjoy a strong Wi-Fi signal even on the balcony, where I previously had little to no connectivity. While it is on the expensive side, I can confidently say it’s worth every penny. If you're looking for an easy-to-set-up, high-performance mesh Wi-Fi system with top-tier speed and reliability, this is a fantastic choice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not usable (at this point)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something is really wrong with these. I have 1 gig both directions. 5ghz worked great. 750 both ways. 2.4 was unusable. 40 down, 8 up. I intentionally left settings stock so it was not a misconfiguration. Maybe they'll fix it in a firmware release but what I bought home was unusable. It was returned after three long, frustrating days.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear James H,

      We sincerely apologize for the issues you've faced with the ASUS ZenWiFi BT10 and for any inconvenience this may have caused you. What you've experienced was not intentional. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      Having returned the device, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2503018839-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

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