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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 111 reviews

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Rating by feature

  • Setup

    Rating 4.2 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are satisfied with the ZenWiFi XT9 AX7800's ease of use, extensive coverage, and strong performance, citing simple setup and reliable connectivity. Many appreciate the improved range and signal strength, eliminating dead zones and providing fast speeds throughout their homes. However, some users experienced issues with node connectivity, reporting intermittent disconnections. The router's parental controls and security features also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 111 reviews
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Speed and distance tests are very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system was recommended by a friend I trust. I'm not an expert in this technology, but the setup was as easy as my friend stated. There were no issues. One router is in my basement, located about in the middle of my 1302 sq ft home. I get 250-450Mbps speeds inside the house. The 2nd router is out on my deck to cover the backyard and studio area. Backyard is about 5000 sq ft and i get speeds of 280Mbps at the alley 75 feet away from router. Obviously the closer to the router the faster the speeds. I get over 500Mbps when sitting on the deck 20 feet away from router. After a couple months of using the system, no issues, and it is very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great mesh router with versatile upgrade options

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and simple app make this an easy to use mesh router. The distance with the two nodes seems good in my one story home with concrete walls, and being able to turn off the LED per unit is a nice option for bedrooms. I like knowing I have the ability to buy any model in the zen series to add an extra node if needed in the future. I have art fiber and the only extra step I had to dk was to change the att modem to “pass through mode.” If you’re stuck with an ISP’s modem/router combo you’ll most likely have to do the same to get the full benefit of the mesh system.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Amazing Mesh-Wifi from ASUS!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic so far! Giving plenty of coverage around the 2500 sq. ft. house. Was very easy to set up on the app for the ASUS router. Very powerful connection with flawless ethernet connection for multiple devices at once.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 1 out of 5 stars

    Incredibly unstable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router yesterday in hopes of solving Wi-Fi issues at my house. As soon as I unboxed and got the router, everything was great. Fast range was solid, I was a happy camper. However, about an hour in the connection drops on every device in my house. We have lost connectivity 100%. So I reboot the router, and everything is back to normal at this point I figured it’s just you know a routine glitch that sometimes happens with Wi-Fi routers, no big deal. However, about an hour later same thing. All connectivity is loss, I have to reboot the router again to regain connectivity. So at this point, I’m a little skeptical, but I’m still considering that it could be just a new router, settling in, adjusting to the environment. Now the next morning, I’m trying to work and do you know no connectivity. At this point I called tech-support. They have me change the Wi-Fi channel which temporarily works but literally five minutes after I get off the phone with Tech Support the connection drops again. This time I call back again and speak to a “senior“ Tech Support agent, and they tell me that they want to look at the logs to troubleshoot the problem. That sounds great, let’s get the root cause of why this is happening. However, they tell me that I need to email them over and they should get back to me within approximately 48 hours. Someone from home obviously doesn’t work for me, already lost too many hours of my workday. Dealing with Wi-Fi issues and cannot sacrifice another two days. Short this router is high-performing but is incredibly unreliable.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Greg,

      We certainly understand your disappointment and the inconvenience this may have caused.



      If you are experiencing connection problem, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or setup the devices. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Max coverage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. There are no weak coverage spots in my home anymore. You will however have to create a 2nd wifi network that these will operate on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi mesh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and easy to set up and the worked good with my existing system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus ZenWifi XT9

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It improved my wifi coverage around the house compared to my last Asus Wifi router RT-AC66

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my home network, and the ASUS ZenWiFi XT9 AX7800 has completely transformed my internet experience. This router is nothing short of exceptional, and I couldn't be happier with my purchase. First and foremost, the Wi-Fi coverage is outstanding. My previous router struggled to cover my entire house, resulting in dead zones and frustratingly slow connections. However, the ZenWiFi XT9's tri-band mesh system blankets my entire home with strong, reliable Wi-Fi signals. No more dropped connections or buffering while streaming videos or playing online games. The Wi-Fi 6 technology is a game-changer. Not only do I get faster speeds and improved performance, but it also handles multiple devices simultaneously without breaking a sweat. This is a must-have for a household with a multitude of smartphones, tablets, laptops, smart home devices, and gaming consoles. The setup process was surprisingly easy. ASUS provides a user-friendly mobile app that guided me through the installation step by step. Within minutes, I had the ZenWiFi XT9 up and running, and I was impressed by how intuitive and straightforward the whole process was. Security is a top priority for me, and this router doesn't disappoint. With its robust security features, including AiProtection Pro, I feel confident that my network is well-protected from online threats and hackers. It's great to have peace of mind while browsing the web or conducting online transactions. One feature I particularly appreciate is the built-in parental controls. As a parent, it's crucial to manage my children's internet usage, and the ZenWiFi XT9 makes it easy to set up schedules, filter content, and monitor their online activities. In terms of design, this router is sleek and modern, making it a seamless addition to my home decor. It's not an eyesore like some other routers I've seen. In summary, the ASUS ZenWiFi XT9 AX7800 is a top-notch router that delivers on all fronts – exceptional coverage, blazing-fast Wi-Fi speeds, easy setup, robust security, and comprehensive parental controls. It's worth every penny and has significantly improved my internet experience. I highly recommend it to anyone looking to upgrade their home network. Five stars without a doubt!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Node connection

    Rated 5 out of 5 stars

    Works great, decent software, no account needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this mesh running for a couple of months. I have a smaller house but it still ran into problems with interference no matter where I put our old router. Now I have one of these in the basement on one side of the house and the other in my son's room on the other side of the house using gig eithernet backhaul. Performance has been excellent. The software is good. There is both an ios app (and I presume android) and a nice web interface. I primarily use the web interface. I actually enjoyed seeing what connected to what as people walked through the house. Nerdy pleasures. I have it configured as "tri band smart connect" as my fam is not in the least interested in figuring out what they should connect to. It has worked reasonably well. I ran into one software issue. If force ethernet backhaul it just doesn't work right. Either the displays or wrong or the connections are wrong but I could not get it to work as expected. When I hooked up ethernet then let it make its own choice.. it selected the ethernet backhaul (as it should) and everything worked AOK. So I got what I wanted but I should be able to force it without the software losing its mind. I may give it a try after a few more software updates. Positives - Decent software (Backhaul config issue aside) - Performant - 4x Gig ports on each box (so one box with two extra and one with three after WAN and Backhaul). I do have a couple of gig switches which non-mobile devices connect to. - reasonable aesthetic - does not require an account as do many other mesh options. You CAN if you want to but it is not required to use the device. Cons - aforementioned backhaul config issue - No wall mounting option (Holes on the back for screw heads would be great) - No 6E. - Lack of link and activity lights on ethernet ports makes troubleshooting a pain.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Best WiFi 6 mesh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best in the segment, speed is incredible, full of features and parental controls and security included in price, top notch hardware specs, way better than orbi imo since you have control with asus, i only wish they would sell a 3 pack, range is excellent too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Solid purchase so far

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent many hours reading up on Mesh WiFi networks and finally pulled the trigger on this set. After about 9 months, I have been quite pleased. Easy to setup for the most part. Use the Parental Controls, guest networks, and the 5-2 for wireless backhaul. (Wired in the future.) Speeds noticeably jumped upon replacement and setup. Generally seeing ~365 Mbps on a 300Mb Spectrum cable plan.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    You have to get one of this!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love this product ASUS has made my day with this, not only a high range but not loss signal at all! Easy installation Amazing range Signal more than what I need

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Would recommend to a friend with no hesitation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This may be my first ever 5-star. These guys built in a few minutes a replacement mesh network which erased my wifi problems. Access delay to cameras shrank from 15+ seconds to <2. It is quick enough that adding ethernet backhaul to my lightly loaded network produced little discernible difference. The Detroit Free Press loads fast enough that I can’t even start to count off the second it takes now. (The Ookla Speed Test pic is after and before as measured over wifi on an iPad.)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well, can't get replacement parts

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router mesh system works well and has a comprehensive suite of tools to manage the nodes, devices, and security. But God help you if you need to buy replacement parts for it. One of my animals chewed through the power cord on one of the nodes, and ASUS doesn't sell OEM replacement parts for that, so I had to buy a third party replacement. Not a huge deal, but annoying since ASUS does sell replacement parts for most of their devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Amazing performance and features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 100% satisfied with this purchase. I came from Linksys velop mesh system. I have always liked to Linksys but there would always be performance issues. I understand that it depends on how many devices are connected and using the Internet at the same time but it was always inconsistent. Sometimes I would get 30 MB per second and sometimes I would get 100 MB per second. Now I do pay for the 1200 MB per second package. I switched to this router mesh Wi-Fi system and performance is much better. I tend to get 1200 MB per second wired if not more and on Wi-Fi I tend to get around 700 to 800 mbps. Absolutely happy with my purchase and would recommend 

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Perfect Internet - Fast Speeds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using the ASUS-ZenWiFi xT9 Ax7800 WiFi 6 Tri-band mesh router for little over a month. We live in a 1906 home with 3 floors and several dead zones. This router is perfect and our numbers are really high. we had Best Buy install only because in the past we have had major problems with dead zones even with a 3 mesh router system. Installation ended up taking about 45 minutes (last time 2 days even with Best Buy assistance - routers are getting better and better) with absolutely no problems. I guess we could have done it ourselves.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Performance

    Rated 5 out of 5 stars

    Great performance and a great deal from Best Buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had dead spots in my 2 story home and this pair of asus XT9 routers were added as access points. These Asus routers made huge difference in my mesh network’s signal coverage and performance. More importantly Best Buy had a better price, with faster delivery vs Amazon for these 2 routers. I highly recommend getting them from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Great Mesh System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy install. Significant speed increase over previous wifi5 system. Great coverage

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a small house but my shop tv is 95 ft from the router in my house garage. My home is brick, I have a metal door and a storm door between the router and the tv. I have had no problems what so ever. I’m streaming the Red’s game on 3 tvs and no problem. No problems keeping up while playing video games. Great product. So far worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for boosting fiber optic network

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We switched to fiber optic internet two months ago and purchased these soon after. They were easy to install and have only dropped a signal when our wireless router did so. Because our fios is fairly new to the area, this happens for a few minutes a day but generally doesn’t bother as much as the poor signals of prior providers. With the mesh system, all parts of a 4000 sq foot house are covered. Given we have 1000/1000 up and down, with the mesh system it never falls below 500/500 anywhere in the house and when connected I can often times still get the signal in my back yard, even thirty feet from the house. If you stream, game, or video conference and want to not be limited to vicinity to your router, this is a great purchase.

    I would recommend this to a friend
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