Customers are satisfied with the ZenWiFi XT9 AX7800's ease of use, extensive coverage, and strong performance, citing simple setup and reliable connectivity. Many appreciate the improved range and signal strength, eliminating dead zones and providing fast speeds throughout their homes. However, some users experienced issues with node connectivity, reporting intermittent disconnections. The router's parental controls and security features also received positive feedback.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 111 reviews
Rated 3 out of 5 stars
Sold an open box item that wasn't presented that w
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This reviewer received promo considerations or sweepstakes entry for writing a review.
So, it was priced as a new item but they shipped me a clearly opened box (unsealed, items out of their plastic wrappers). This was a clearance item offered at a really good price, so I decided give it a chance. But Best Buy shouldn't not have done that.
I would recommend this to a friend
Rated 5 out of 5 stars
Asus wifi 6
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is amazing. I was using Nest wifi pro and had nothing but trouble with connectivity. After a lot of research decided to go with this and not disappointed. Works amazing, have ethernet backhaul, inbuilt security with IPS. I strongly recommend this.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Great stuff
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
fantastic item that helps to improve Wi-Fi coverage and speeds throughout our home. It uses multiple access points to create a seamless network, eliminating dead zones and providing a more reliable connection. I highly recommend mesh internet for anyone looking to improve their home network performance.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Great mesh unit
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Strong signal and speeds with no issues after 1 month so far
I would recommend this to a friend
Pros mentioned:
Performance, Range
Rated 5 out of 5 stars
Great product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall a great product. Excellent range and reliability.
I would recommend this to a friend
Pros mentioned:
Range
Rated 5 out of 5 stars
Excellent system
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This handles the dozens of wifi enabled devices in my home without a hiccup.
I would recommend this to a friend
Pros mentioned:
Range, Speed
Rated 5 out of 5 stars
Great
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product provides great range and speed!!!!!!!
I would recommend this to a friend
Pros mentioned:
Performance, Speed
Rated 5 out of 5 stars
Very good!
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best wifi router for the price! Its fast and reliable!
I would recommend this to a friend
Pros mentioned:
Range
Rated 5 out of 5 stars
Excellent router!I highly suggest this purchase...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
excellent range and speed is on point all over my 2000 sq. ft. home. i have the main XT9 on the 1st and the 2nd XT9 is on my 2nd floor. Works great! so glad i got this. oh and if you have a 4k tv you will see a noticeable difference in picture quality. Enjoy!!
I would recommend this to a friend
Rated 5 out of 5 stars
High Speed Router
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product works really well with my security systems and my gaming system. Very fast transmitting power with great download and uplink speed.
I would recommend this to a friend
Pros mentioned:
Coverage, Speed
Rated 5 out of 5 stars
Do it
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
easy deploy excellent coverage wicked fast. app weird. not bad, just weird
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Awesome
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome. No issues since making the upgrade. Worth it.
I would recommend this to a friend
Rated 4 out of 5 stars
Zen WiFi review
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Above average mesh router with quick and easy set up. For larger spaces you definitely need more than advertised. Signal strength and reliability drop off significantly through walls and cupboards. Overlay though strong reliable connection for most users. If you are a power user I would look elsewhere.
I would recommend this to a friend
Rated 5 out of 5 stars
ASUS - ZenWiFi XT9 AX7800 Wi-Fi 6 Tri-band Mesh
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's wifi 6 -- not 6e or 7 -- but is more than fast enough for most everyone -- based on your internet speed plan. The best thing about ASUS routers is that they come with free lifetime security built in. With Netgear, for example, they want to sign you up to subscription protection. the XT9 is easy to set up and administer. The coverage is outstanding. Has 3 bands - 2.4, 5, and 6. Dedicated back haul can be configured. With "mesh", the same SSID (broadcast name) is broadcast so your devices are mobile in the coverage area. Wifi extenders broadcast a different SSID. This is the second set of ASUS routers that I've purchased. Very satisfied customer. Highly rated by independent testing labs
I would recommend this to a friend
Rated 4 out of 5 stars
Unable to reset
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Set up was easy the first time around but had to reset the box dur to an issue and was not successful
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Average
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great when it works. If WiFi node loses connection to router, node will not connect back. Every time it happen I spend a frustrating hour trying to get the node to reconnect.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Didn’t cut it for me!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was it a fast router? Yes it was. However, in my house which is a full smart home, light switches, light bulbs, Alexa’s, appliances etc. it cap’ed me around 60 devices. The ram was full and the router that was $400 was no good for me anymore. However I liked the fact that it was tri band so I was able supply phones and laptops to its own band, but it didn’t matter because I could not connect any more devices to the router.
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No, I would not recommend this to a friend
Rated 3 out of 5 stars
Solid solution - when it works
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When they work - they're great! Problem for me has been - the "working" part isn't always the case. One of these units (the one functioning as the mesh node - not the router) quit working and got into some kind of "boot loop" where it would flash green as though it was starting up - but never fully start up to where I could reconnect it to my router. This was before (and after) trying all sorts of factory resets on that unit - as well as performing a firmware rescue process.
The other main downside/issue I had with these is that during setup - in order to "pair" the mesh node with the router, you have to have them within 5-8 feet of each other. In other words, if/when you ever have to reset/reconnect the mesh node - you have to unplug it and bring it to wherever you have your router plugged in at in order to connect the two (before unplugging it and moving it to whatever location you choose in your house).
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Gabe S, We sincerely apologize for the issues you've faced with the ZenWiFi XT9 and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302000642-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Pros mentioned:
Range
Rated 5 out of 5 stars
Great AI Mesh
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These pair well with the GT-AX1100 Pro router for a seamless backhaul 5.9GHz channel. These help me get upstairs where no single router could get.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great router! Easy to use. Haven’t tried to change the password yet, but assuming it’ll be easy. The NETGEAR I had bought was total crap, super hard to update passwords etc.