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Customer reviews

Rating 4.8 out of 5 stars with 215 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers recognize the Mason 9" LCD Wi-Fi Digital Photo Frame for its user-friendly interface and straightforward setup process. They appreciate the excellent picture quality and vibrant display at all angles. The frame's usability and the accompanying app are also praised for their simplicity and ease of use. While some customers find the price to be a bit high, many agree that the overall quality and features make it a worthwhile purchase.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 215 reviews
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    “A picture is worth a thousand words”…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I luv this frame!!! I am a photo nut & this is the perfect way to display my photos. Set up was easy & the photos look beautiful. There’s no limit to the number of photos you can display. The cost is a little pricey but worth it to me. You can even add family members or friends to your account & they can add photos to your frame. It’s just perfect. I am really enjoying mine.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic Gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this product!!! Received one from my husband for Christmas as a different picture frame I had for years finally died. I couldn't believe the high quality and superior technology of this product. The best part was that I could invite others to put pictures on it. So imagine my delight when I started seeing new pictures from my son at college and my other son in the Marines. Since then, we've purchased 3 more for gifts and everyone LOVES them.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works well, was easy to setup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame was easy to setup, and was easy to get pictures loaded from my iPhone. I have lots of photos however, and sometimes the app is a bit slow when scrolling through all of them for selection. Overall I am very happy with the frame. I am planning to purchase two more for family members that live a long distance away. I'm planning to then link them all together so that we can add/change pictures for them as an ongoing way to easily share pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture frame

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact I can share pics with family with my code. They can send pictures to use of grandkids and them selfs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality and unlimited storage

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good photo frame with unlimited cloud storage

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Aura logo burned into my screen

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After less than 2 years of use, the aura logo is burned into my screen and visoble in my photos.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Loved by everyone!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift ever! This frame is excellent. We have gifted to grandparents, rellatives in nursing home, ourselves - everyone loves it. Best feature is being able to control it and add photos through the app so that elderly does not need to do anything but look at the pics!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Recommend Digital Photo Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this digital photo player to display our thousands of pictures taken from our Galapagos and Machu Picchu trips. The player itself is sturdy, and the app is fairly easy — although I had to help my husband! We recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Picture quality, Setup

    Rated 5 out of 5 stars

    Great gift for mom!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased the Mason frame from Aura – our 2nd Aura frame! I can’t believe how easy this thing is to setup. I timed it…from opening the box to seeing pictures on the frame, it took about 6 minutes. So simple. And the pictures look fantastic. We’re planning on gifting this to my mother, who has zero tech skills. Our plan is to invite the rest of the family to start sharing pictures so it’s ready to go when she opens the box. So much better than having her swipe through all of our various iPhone pics. She’s going to love it. Seriously, this thing is awesome. So easy to setup and it looks fantastic. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    We really like it although it's on the pricey side

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to set up and add pictures. Once we had pictures displaying, we then invited our children to add pictures (kind of dangerous since they like goofing on us). We have over 200 pictures. It is also easy to remove pictures. The only thing that I can knock about it is it can't be wall mounted, it only stands on a table or shelf. One thing to keep in mind is that picture sizes are automatically adjusted for what the system thinks is optimum for the picture content, but this isn't always the case. Luckily, the original picture is kept and it is simple to adjust them to your liking.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best gift for Moms or Grandmas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift ever for both my mother and mother-in-law! They love them. Quality is outstanding. The app is like a fun private family instagram.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Picture quality

    Rated 5 out of 5 stars

    Amazing quality frame

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow the picture quality is so good! And it’s super easy to set up and share the link so everyone can upload unlimited photos to share. So cool!

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 5 out of 5 stars

    Never Had One Before

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually didn't know that frames like this exist! Works great. Software is a bit slow sometimes and customer service didn't seem too familiar with how to fix a certain issue with Live photos being displayed. However, I found a work around and it now works well, but they still haven't reached back out to me like they said they would. Otherwise a great gift or a better one to have if scrapbooking or photo albums aren't your thing or are limited on space.

    I would recommend this to a friend
  • Cons mentioned:
    No flexibility

    Rated 4 out of 5 stars

    Solid but Basic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This digital photo frame was purchased to replace a Sony product I had for 10+ years. I didn't do a ton of research to decide what model to buy...kind of determined by how much I wanted to spend. This frame fit my budget. This led to some surprises/disappointment. PROS: Very simple. Essentially nothing to the panel itself. Just plug it in. There are touch sensitive strips on the side you can use to manually advance to the next photo, That's about it. Pictures bright and clear although the screen size is not as big as I expected. Box made it seem like panel was going to be bigger. Wasn't on display at at Best Buy. Again, my fault for not doing more homework. Photos loaded through app - either by PC or smartphone. Works well enough. Frame connects by WiFi only. Had pictures being displayed within about 15 minutes of opening the box and going through app setup. CONS: Again, I'm sure the following would have been more obvious if I spent more time researching specifications. I'm comparing this device to the old Sony frame I had. Maybe they just don't make them like that anymore. I didn't see any current frames offered by what I'd consider mainstream AV brands. Some things I miss: Flexibility: None. System choices how everything is done. You can crop pictures and determine display time. That's about it. The Sony offered 1 or 3 pictures at time, different ways of switching to next picture (fading, from top or side, cross hatch, etc.), an option to show calendar/clock/picture in various combinations, etc. Photo Loading: WiFi only. I plan to have it cabin w/o any sort of Internet access, etc. You can load by USB, SD card, etc. Right now, I'm loading pictures from my home office. I'll find out what happens when WiFi goes away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best frame for the price!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to share memories. I live away from family so being able to have them upload photos to the frame is amazing. The app allows you to chose the picture order and position, display time, remove and photos to the rotation with the option to keep or delete from the "cloud." Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great Gift!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a Mother’s Day gift for my wife. She loves it, and I contribute photos also from the app on my phone. It’s very easy to setup and share access to others. The unit itself is very aesthetically pleasing, and people think it’s a regular picture frame/photo when they see it. It automatically turns off at night when the lights are off which is nice. Overall very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this photo frame and it makes all of my pictures look great. It was easy to set up too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aura Frame is a marvelous gift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Aura frame is really an amazing way to relive your memories with friends and family. It's just so fun when the slideshow just brings up some random memory. I love this thing. Perfect nice gift for anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great digital frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this frame as a gift for my wife and she loves it. She uploaded years worth of pictures and we love watching them scroll by. The light/dark on/off works great. It's very aesthetically pleasing and not too bright or out of place in a living room. The app is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great for Elderly

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Aura frames. We have gotten multiple ones for both sides of the family and extended family. Easy to use and just works.

    I would recommend this to a friend
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