Customers have good things to say about the Pace 500.2 Step-Over Ebike. They appreciate the long battery life, which allows them to go for extended rides without worrying about running out of power. Riders also enjoy the bike's speed and smooth ride, as well as its overall comfort. While some customers found the seat to be uncomfortable, this was an easy fix.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 37 reviews
Pros mentioned:
Battery life, Max speed
Rated 5 out of 5 stars
Amazing ebike
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was skeptical about purchasing this but ever since I purchased this I love it I saved a lot of gas LOL one charge can go really far Max speed is almost 28 and it's really fun I ride it on a daily this was a great purchase the bike pays for itself when you need to go to like a corner store or the library or you just want to ride to work and back and the battery lasts a long time it has a headlamp and brake lights so you can ride it in the day or the night. Gotta try it out for your self. Its so awesome we purchased another one.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Thank you for taking the time to leave feedback on your new e-bike! Cheers to many great rides and welcome to the Aventon Family!
Cons mentioned:
Brakes
Rated 3 out of 5 stars
Broken new toy
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had it a week and when lady in front of me on the road just hits the brake out of nowhere and I pressed my brakes and still just hit the number and bike and I flew up and back down. I was holding the bars when all of a sudden the front wheel connected th the bottom part the fork. Just a clean snap. Wasn’t able to do warranty stuff in process of moving and completely forgot. Just sad I paid what I paid and it broke so quick and easily.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Pros mentioned:
Power
Rated 5 out of 5 stars
Pace Force
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Pace 500.2 is a solid e-bike at MSRP. Still, it's tough to drop north of $1000 on anything. So when Best Buy put this bike on sale for LESS THAN $1000 during Labor Day weekend, I decided to pull the trigger and put a Pace 500.2 in my garage. So far, the bike's a total joy, with its rather hefty weight being its only real negative. Fortunately, the 500-watt motor offers more than enough assist to combat that. Well, pedal assist that is. The motor moves the bike around reasonably spritely on flat surfaces when using the throttle (which is oddly on the left side of the handlebar—it seems a bit counterintuitive to not mimic the right-side throttle location of motorcycles), but hit a grade and the Pace struggles to—and often fails to—maintain its 20-mph top speed. That's a minor quibble, though, as the combination of pedal power and e-motor assist makes maintaining (or topping) 20 mph on all but the steepest inclines a cinch. Plus, the seat and adjustable handlebars make for a comfortable, albeit very upright, riding position. Aventon's Pace 500.2 (and newer 500.3) ought to be on anyone's shortlist of cruiser-style e-bikes at its four-figure MSRP. If you're able to snag one of these for mere hundreds of dollars, though, then throw the list away and just click "buy" on this bike. (Assuming the competition doesn't drop the prices of their bikes to under $1000 at the same time, in which case, you may want to hold onto the list and make sure the 500.2 offers the best bang-for-the-buck.)
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Thank you for taking the time to provide feedback on your new e-bike. We appreciate it!
Pros mentioned:
Battery life, Max speed
Rated 5 out of 5 stars
Fun for cruising, no front suspension for harder t
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall this is a pretty solid bike. A little heavier than anticipated, and the seat isn't very comfortable. But has great speed and good battery life.
Only qualms is the instant torque. For the throttle its, great but the jump in speed from 1-2 in pedal can be a little tricky to get used to.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Thank you for the feedback. If you have any questions, please do not hesitate to call us at (866)300-3311. Our phone line is open Monday through Friday from 9 am to 4 pm, PST.
Pros mentioned:
Power
Cons mentioned:
Brakes
Rated 3 out of 5 stars
Comfortable e-bike
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was a very comfortable e-bike. Assembly was straight forward, took about 35 minutes. Power was perfect for urban commuting and open it up on busier roads. I had an issue with the back brakes, which caused diminished stopping power. I called aventon and was advised to take it to a shop and get the rotor sanded down (less than 2 miles ridden). Nothing is perfect, but returned for this reason. Overall great value and e-bike, minus the brake issue.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
No, I would not recommend this to a friend
Brand response from Aventon Support
Posted .
Thank you for taking the time to provide your feedback on this item! We are so sorry to learn that you were not satisfied with your purchase, and will forward this to our team.
Cons mentioned:
Brakes
Rated 4 out of 5 stars
Nice first Ebike
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Brake squeak right out of the box. But still does the job. Planning to take it to the shop eventually.
One of the small screw to hold the screen/display came with a strip head. I can replace it quick.
And i notice the rear tire may lose air every couple of ride. I keep my tire at 35 PSI. (We're supoose to keep it at 30-40PSI)
No real issues, although i have only ride it for 45miles
Overall, its fun riding it the Pace 500.2
I will try to give an update in the next couple of month, if i remember haha.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Congrats on your new purchase! We greatly appreciate you taking the time to leave this review and are so excited to welcome you to the family! Happy riding and safe travels!
Pros mentioned:
Power
Rated 5 out of 5 stars
Good ebike
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a good ebike! Having owned both a 350W and now a 500W ebike, the added power of a 500W is definitely noticeable. The ebike is quite compatible with 3rd party accessories such as baskets and fenders, so if you can't get the Aventon brand accessories, don't worry.
Just wish they made it in a smaller wheel size for better fit for shorter people.
I would recommend this to a friend
Pros mentioned:
Battery life, Ease of use
Rated 5 out of 5 stars
Great bike
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the bike easy to ride and charge lasts a long time.
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Thank you for taking the time to leave a review. We appreciate your feedback!
Pros mentioned:
Ride quality
Rated 5 out of 5 stars
Get one
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased it for my overweight 17yo son who at first did not really like the bike. After he got familiar with it's operation and added a few personal options like a phone cradle. He loves it! I took it for a quick spin and noticed the build quality is of excellent!
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great bike! Rides smooth and pretty fast too. Bought it as a gift for my nephew and he rides it everywhere. We had a problem with the battery not charging on the first bike so we called Best Buy and they delivered the new one within days and took the first one back and since then we have had no issues definitely a great purchase though
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Amazing! Thanks for the support and happy trails!
Pros mentioned:
Max speed
Rated 5 out of 5 stars
Perfect for city life travels!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this bike! I use it to get around the city when I want to save money on gas. It works EXACTLY what I intended it for! However, the charger tip broke off INTO the bike, and no longer works, but thankfully Aventon’s customer service team is sending me out a brand new charger at no cost! So I’m very happy all around! Would definitely recommend to anyone!
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
HI there, we're thrilled to hear that you're loving your Pace 500.2 and that it has served its purpose perfectly for saving money on gas in the city. While the charger issue was an inconvenience, we're glad to know that Aventon's customer service team promptly addressed the problem and is sending you a new charger free of charge. Thank you for recommending the bike, and happy riding! -Aventon
Pros mentioned:
Ease of use, Ride quality
Rated 5 out of 5 stars
aventon bike
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
really awesome bike, easy to use,ride longer, worth the money
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Thank you for leaving a review, Jayb. We greatly appreciate it!
Pros mentioned:
Ride quality
Rated 5 out of 5 stars
Great eBike.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great eBike! I bought a Pace 500.2 in the spring from my wife and later decided to get one for myself. This bike rides very nice. I really enjoy the help the bike give me going up hills. Additionally, this bike allows me to take longer rides than I did with my traditional bicycle.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Aventon ride!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This bike has been very fun to ride! Super smooth engagement with the motor and you can pick different levels to adjust the top speed you want to ride at. Tires are thicker than a speed bike so suspension is better and grips the road very well. Love the screen having remaining battery left and speed details.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Congrats on your new purchase! We greatly appreciate you taking the time to leave this review and are so excited to welcome you to the family! Happy riding and safe travels!
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Perfect
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My son live his bike!! He rides it to and from school and can get to practice very quickly. Charges last a very long time and the best part is not having to worry about rain since in florida rain is very unpredictable.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Pros mentioned:
Power
Rated 4 out of 5 stars
Aventon Pace 500.2
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent bike with plenty of power, bike is comfortable to ride, the only thing I didn’t like was the handlebars, they are curved back towards the rider causing a very upright riding position, I switched them out for straight handlebars like a mountain bike. Overall very Satisfied with the purchase have over 225 miles so far
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Cheers to 225 miles and more! Thank you for choosing Aventon, we hope that you have a blast.
Rated 5 out of 5 stars
Thank you Awesome Bike
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome bike Best Buy’s partners assembled the bike perfectly. They actually even stayed to make sure it worked and that I knew how to write it. I only returned it because it was a men’s bike. It was supposed of gotten a ladies bike.
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Thanks for the review!
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Sweet!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely wonderful! Functions like the future! I bought it as a gift for my mom and she loves it! It’s easy to use and the delivery was awesome from the Geek Squad guys!
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Thanks for reviewing your new e-bike. Happy trails!
Pros mentioned:
Max speed
Rated 5 out of 5 stars
Great Ebike and affordable.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Pace 500.2 so far is an outstanding bike. This is my first Ebike and so far I'm very impressed. The only modification I did was replace the seat which to me was hard and uncomfortable, other than that it is a joy to ride.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black
I would recommend this to a friend
Brand response from Aventon Support
Posted .
Awesome, thank you for the review!
Pros mentioned:
Max speed
Rated 5 out of 5 stars
Electric bike
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This bike is great. Better than i thought it would be. Bery happy with the purchase.
This review is from Aventon - Pace 500.2 Step-Over Ebike w/ 40 mile Max Operating Range and 28 MPH Max Speed - Regular - Midnight Black