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Customer Ratings & Reviews

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Customer reviews

Rating 3.3 out of 5 stars with 59 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers appreciate the Soltera 7-Speed Step-Over Ebike for its budget-friendly price point and easy assembly process. Many customers also enjoy the smooth ride and lightweight design of the bike. However, some customers have experienced issues with the battery not charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 59 reviews
  • Pros mentioned:
    Light weight, Price
    Cons mentioned:
    Battery

    Rated 5 out of 5 stars

    Aventon Soltera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on the clearance item. The bike was easy to assemble, but the battery was dead. Talked to Aventon, and they sent me a new battery that came 10 days later. I was in no rush. The ride is nice, the bike is lightweight. 250 mi in 2 months so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST INVESTMENT MADE

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have almost a year with it, and let me tell you, this is the best investment I've had. With my pedal assistant, I get 100 miles. It is so reliable, I'm delighted with my Aventon Soltera 7.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Congrats on your new purchase! We greatly appreciate you taking the time to leave this review and are so excited to welcome you to the family! Happy riding and safe travels!

  • Rated 5 out of 5 stars

    Perfect Mix

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Soltera... Perfect mixed between a modern bike and e-bike.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi Roderick, we're thrilled to hear that you love the Soltera! It's designed to provide the perfect blend of a modern bike and an e-bike experience. We appreciate your feedback and hope you continue to enjoy riding and exploring with your Soltera. Happy cycling! -Aventon

  • Rated 5 out of 5 stars

    Soltera 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pickup and go, maintains long battery lofe even at full throttle with no pedal assistance. Would recommend.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi there,
      Thank you for leaving a review! We are happy to hear the Soltera worked out for you!

  • Pros mentioned:
    Customer service
    Cons mentioned:
    Battery

    Rated 2 out of 5 stars

    Might be great? We will see in 2 months when fixed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this bike ten days ago looking forward to getting out for the warm weather coming up. After assembling the bike and charging the battery I discovered the battery that came with the brand new bike didnt work. I reached out to their customer support who were able to order me a new battery after I sent them documentation of the purchase as well as a video of the battery not turning on and the serial number of the bike. I received the email the next day that the new battery had been ordered and that was the last I heard of it. I havent seen anything indicating that the replacement battery has shipped but when I went onto their website it states that the expected ship date for one ordered today is June 21. The bike looks really nice and I am excited to get to use it, I just wish that could have happened as planned if everything worked. For now I am stuck waiting two and a half months to find out if the new battery I receive ends up working. I thought about returning it and purchasing a different one so I could have used it when I was hoping, but there is a 15% restock fee since the package was opened so it would have cost me $170 to return a defective product...

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hello,

      I'm sorry to hear about the issue you've experienced with your Aventon bike. We understand how frustrating it can be to receive a defective product, and we apologize for any inconvenience this may have caused you.

      We would like to look into this further and see what we can do for you. Could you please provide us with your order number and contact information so we can follow up with our customer support team and ensure that the replacement battery is shipped out to you as soon as possible?

      Again, we apologize for the inconvenience and appreciate your patience in this matter.

      Best regards,
      Aventon

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Bike.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the bike for one year. Still happy with this bike. The battery is working well. I used this bike for commute everyday. About 10 mile everyday. It has been handling the hot hawaii weather amazingly. You should get a fender when you are riding in a rainy day. I took care of my bike. I only Kept them indoor. I feel like I can still sell it for a good price, if I ever wanted to sell them. I also bought a very nice Segway scooter in the same year. Eventually I realized an E-bike just makes more sense, when it comes to daily commute.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service, Light weight

    Rated 4 out of 5 stars

    Aventon Customer Service was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good affordable and light weight e-bike. When I got the bike the battery was dead. Aventon sent me a new battery with no hassle.

    I would recommend this to a friend
  • Cons mentioned:
    Battery, Wheels

    Rated 1 out of 5 stars

    Battery Doesn't Work Out of Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read a couple of reviews about people having issues with the battery out of the box. I thought they might have gotten a bad apple out of the bunch. After assembling the bike, I plugged it in, and of course, the battery didn't charge. Spending $1200 on an electric bike is a pretty good deal, but without a working battery, this bike is fine, but not stellar. Probably would be worth closer to $400 without electrification. The gears work but don't feel the greatest, and the wheels occasionally make some odd rattling sounds. I've contacted Aventon customer service to get a replacement battery and I will update my review whenever it arrives.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi Josh, we apologize for the inconvenience you experienced with the battery not charging on your electric bike. Please reach out to our customer service team for a replacement battery, and we'll do our best to assist you promptly. -Aventon

  • Pros mentioned:
    Smooth ride

    Rated 4 out of 5 stars

    Smooth Ride

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bike rides smooth, easy to handle, and keep angood charge over time. I was hesitant about the range and being able to handle the bike but all is well once I got on it and started riding.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi there, we're thrilled to hear that the Soltera 7 bike rides smoothly, is easy to handle, and maintains a good charge over time. We understand your initial hesitation about the range and handling, but we're glad to hear that everything turned out well once you got on the bike and started riding. Enjoy your rides! -Aventon

  • Pros mentioned:
    Price
    Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    Overall a good bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this was a good purchase for the price. The description for the regular size says it can be used by anyone over 5' tall. That is not true - I am 5'6" and can just barely stand over the bike. There is a step thru version however. The motor-battery drivetrain is good and represent more than half the value of the bike. It costs $500 to replace the battery. The derailleurs and brakes are what you would expect from a cheap department store bike. The ride quality is good - the 35mm tires are fairly rugged and good for rail trail riding and rougher roads. I only use the motor to help go up hills and the assist works well. Since the bike is new I don't know how durable it will be but again, for the price it's a reasonable value and I don't expect it will last as long as a good quality road bike that costs the same.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi there! Thank you for taking the time to provide feedback on your experience. We appreciate your support! Happy riding!

  • Pros mentioned:
    Easy to assemble

    Rated 4 out of 5 stars

    Good bike for getting places

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - - Easy to assemble, all parts and tools included - Long battery life, easy to charge Cons - - Bike seat is a racing style, not comfortable for long distances - Tires are thin road tires, not great for some streets - Tire tubes needed to be changed out after the first week due to the road conditions

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Thank you for taking the time to leave feedback on your new e-bike! Cheers to many great rides and welcome to the Aventon Family!

  • Cons mentioned:
    Battery

    Rated 3 out of 5 stars

    Battery will not charge.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just assembled bike. Battery will not charge. Going back to Best Buy to try and resolve issue. Will update review once product is working as expected. Fingers crossed.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi Bill, we are sorry to hear that you are having trouble charging the battery. You may also reach out to our support team.

      Aventon.

  • Cons mentioned:
    Battery

    Rated 4 out of 5 stars

    Lightweight ebike

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ebike, battery was dead when purchased. Could have been better if Aventon had recall program if the battery was in inventory for longtime and battery died.

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 1 out of 5 stars

    Dead on Arrival

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bike arrived Dead on Arrival. Best buy was willing to return and replace the item with a pick up on deliver. I tried reaching out to Aventon to get a replacement battery since that seems like an issue with all these bikes. The bike is gorgeous but unfortunately I havent been able to use it yet. I will wait until the return window to see if I can request a replacement if the battery replacement doesnt work out. Looks like a great bike but has issues with the battery.

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      We're sorry to hear that and look forward to getting you back on the road soon!

  • Cons mentioned:
    Battery

    Rated 1 out of 5 stars

    Bad battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After running around to 2 different Best Buy’s because they said they had one in stock and didn’t, “inventory error” I finally got a bike, after assembly tho I plugged in the battery to charge and if you can imagine it won’t charge, after calling Aventon costumer support they told me to leave it plugged up for 12 hours to see if it will charge, no it doesn’t so now I’m waiting to see if I can get a new battery, seems after they get your money they don’t really care about you.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great E-bike! Great Price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to put together using Youtube video. It is a beautiful bike with integrated lighting and a detachable battery. The gear shift is a twist and I don't like that as much. Personal preference. It is a small battery and does not last for longer rides or into the mountains when I rely on it a great deal. It is a great bike for the price point. It has all that you need to get on the road right out of the box.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Congrats on your new purchase! We greatly appreciate you taking the time to leave this review and are so excited to welcome you to the family! Happy riding and safe travels!

  • Cons mentioned:
    Battery

    Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my Aveton soltera 7 speed . It is defective battery . I end up returning this bike.if they deliver i hope this company needs to check if it’s functional properly and not working . I want discount-price if I purchase another one.

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi there! We are so sorry to hear that and the inconvenience that this caused. Unfortunately, we can not provide discounts on Best Buy's behalf. We suggest reaching out to their customer support to see if there is anything that they would be willing to do.

  • Cons mentioned:
    Defective

    Rated 2 out of 5 stars

    DOA

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead on arrival. Spent an hour setting it up and it would not take a charge. It is just an ok manual bike. Took it back. Do not want to deal with customer service on brand new bike.

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi there, we apologize for the inconvenience you experienced with the dead on arrival. We understand that setting it up for an hour only to find it unable to charge was frustrating. We appreciate your feedback and will strive to improve your future experiences with us. -Aventon

  • Cons mentioned:
    Battery

    Rated 1 out of 5 stars

    Bad batteries

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this bike being super excited! It came brand new but with a dead battery. After more research this bike has so many issues with the battery. I returned it and best buy sent a new one. Well that one also came with a dead battery that will not charge. Now i will be buying a different brand of ebike.

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi there, we apologize for the technical issues that you had experienced and the inconvenience that this has caused. Our team appreciates your feedback and will look further into this. Thank you.

  • Pros mentioned:
    Easy to assemble, Price

    Rated 5 out of 5 stars

    Great bike for cruising

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing some research, I found Aventon coming up as one of the best bikes overall for the money and quality. It rides really well and the motor is responsive when going uphill. I like that it has a throttle and pedal assist. I'm 54 and there are times where I don't like to pedal. The display and control syncs up to an app and is a great feature as well as the integrated brake lights on the frame. Very easy to assemble and comes with some good tools to put it together.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi Sean! Thank you for taking the time to leave a review. We are so thrilled that you love the Soltera 7, and want to congratulate you on your purchase. Cheers to many rides!

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