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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 57 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

61%would recommend to a friend

Customers are saying

Customers are satisfied with the price, ease of installation, and security protection of the Internet Security product. They appreciate that it is affordable, easy to set up, and keeps their computers safe. However, some customers have experienced issues with downloading the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 57 reviews
  • Cons mentioned:
    Customer service, Excessive marketing

    Rated 3 out of 5 stars

    Too much marketing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much marketing from AVG for their by-products. If some customers are not aware of the system of things on the security and they may feel threatened which will end up buying the products that are being marketed by AVG. Customers should feel safe after installing the AVG product; should not feel threatened all the time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing Suite With One Flaw

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using AVG since 2009 and it's an amazing piece of additional security on top of several other software I use for max protection. Reading the reviews, I see a lot of people don't know how to actually use the digital download and give it 1 star instead. Let me give you a walkthrough for WINDOWS PC to help you understand how it's used. 1. Make sure you have AVG downloaded and installed, make an AVG account on AVG's website, and then use the Menu button in the top right corner of the app to sign in. Pretty straight forward. 2. Buy this product. 3. When you see that the download is ready, go to your digital library. 4. In your digital library, you will see a KEYCODE for AVG. 5. Keep that KEYCODE handy. 6. Go to the AVG app on your computer. In the top right of the app, you will see the Menu button. Enter the Menu. The first option should be Enter Activation Code. Click this option. 7. Put the KEYCODE in and click Enter. 8. Answer the few questions that pop up and hit Enter. 9. Your AVG app is now activated with all the features. As a tech enthusiast, I can guarantee you the default windows security feature does very little to actually protect you. Having the AVG Free Version alone is far better. Having the paid AVG is far beyond comparison that it isn’t even a fair fight. I will agree, having the endless spam of “Your subscription is expired, would you like to renew?” is extremely tiresome. Putting AVG into silent mode tones it down but it’s still annoying. I understand they need to make money too. Honestly, I always recommend AVG to anyone who has a computer. Even the Free Version. And I will continue to recommend AVG.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job affordable, especially for multiple laptops

    I would recommend this to a friend
  • Pros mentioned:
    Price, Security protection

    Rated 5 out of 5 stars

    great budget security

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a great antivirus security software, then this is the software for you. I payed only $29.99. I wanted to stay save while browsing the internet. So many hackers these days, you want to stay safe with this budget software.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for standard protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product overall, and very user friendly design

    I would recommend this to a friend
  • Cons mentioned:
    Memory usage

    Rated 4 out of 5 stars

    Safety First

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a loyal user of this product, and have it on all my machines. I try to find 10 device, 1 or 2 year subscription. It can be a memory hog, but not any more than other similar products.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Security protection

    Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to install. Perfect software for all the hacking taking place today!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    What A Bargain!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We traveled to many stores who sale AVG Hard Copy but nowadays nobody sales it. I do not trust my credit card with overseas address so Best Buy told me I can buy a online AVG so I looked around a few more store before I resided to buy AVG Antivirus though a trusted US company and I saved at least $20. What A Bargain!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Security protection

    Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a good computer protection product. Works well and my computer is safe.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent product - great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product but I hate the continual upsell that AVG does with their products you down own. If I wanted to buy them, I would. I don't need constant reminders. I wish Best Buy would fix their Digital Library download of the product as well. It has been a real pain getting the product installed. BTW - if trying to install first on a Mac don't bother. You need to install on a Windows PC first to get the License Key. Then you can install on your Macs. That was a huge pain.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Basic features

    Rated 1 out of 5 stars

    bad purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over all pretty good features. I am not a fan of the basicness of this... meaning i get pop ups wanting me to upgrade to other versions to fix issues that were advertised on this box.. not cool and will not be signing up for this again when the year is up. will not recommend this to anybody

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not easy to set up

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this incredibly difficult to set up, every time I try to install it for my digital library on Best Buy it said it didn’t exist. I then had to call into customer service where I was transferred twice to explain how you have to install it and it was many steps just to get it in onto my computer. Overall it does the job, but it’s not user friendly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    wow not what i expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really glad i got this on the deal of the day bonus pricing because it is not worth the full price of the product for a year. it tries to upsell you on every last option, so basically your only getting basic and i mean basic coverage. I'm not even sure its actually protecting me at this point but it is better than nothing I guess

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    AVG awesome products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install an easy to set up an operation Keeps the bugs off of the computer while I browse the Internet and works very well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AVG

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it because of the price. Dont think will get a renew for the next year, To much paid services offered for an extra $. Dont see much value. Can find something compatible for the same $ but with more functionality.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what i needs to but I keep getting notifications that I need to do some kind of subscription to really protect my computer. I'm not sure what's different between this one and the free version.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AVG

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this AVG internet security on sale tried it and It’s good to have this for secured internet browsing.

    I would recommend this to a friend
  • Pros mentioned:
    Bug removal

    Rated 5 out of 5 stars

    AVG INTERNET SECURITY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ADDED THIS TO ONE OF MY LAPTOPS, IT IMMEDIATELY CLEANED A FEW BUGS OUT AND FINALLY, STOPPED THE SPYWARE !!

    I would recommend this to a friend
  • Pros mentioned:
    Security protection

    Rated 5 out of 5 stars

    Reliable Brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd time buying this & I am very impressed by this internet security brand. So far no complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but Annoying

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product with up to date virus definitions. The one negative is the constant sales pitch to purchase the more expensive version of AVG.

    I would recommend this to a friend
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