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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 113 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 113 reviews
  • Rated 5 out of 5 stars

    Level lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great added piece to amazing system. The system is very simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Level Keypad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy and fast operation. Highly recommend for Level users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Level lock key pad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to our level lock. It’s nice to have the option of using a numeric pad!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Essential piece

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great add on to the lock for guest access and primary access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have if you have a level lock works great and can be placed in a number of locations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great safety feature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just installed a couple days ago. Worth every penny

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It works, but ultimately, it falls short

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job, but the keypad has to be right next to the lock, and I mean right next to it or it will drop the connection constantly. Also, the lack of tactile buttons is a big miss - with the layout being non standard, entering a code is more difficult than it should be. It feels cheap and almost like an aftermarket add on. Level could have done so much better.

    No, I would not recommend this to a friend
    • Brand response from LevelHome Team
      Posted .

      Thank you for sharing this honest feedback, Techie. We apologize for not meeting your expectations. Our team will take your feedback into consideration for future product releases. levelhome

  • Rated 5 out of 5 stars

    Great keypad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item came highly reviewed and getting it installed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good item the only thing i had to exchange one unit because stop working hope this nee one works better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. Glad level came out with this. Very useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great companion for Level bolt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goes great with level smart bolt. Best solution yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keypad fine, lock, not so much

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keypad is fine, but I feel mislead by the lock itself. The connectivity is spotty so I guess having the keypad helps with that.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product but my batteries corroded quickly and ruined it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Whole Level Lock ecosystem is okay at best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace one that already broke, turns out the first one didn't break it's just unreliable. I bought two level kits (lock, connect, keypad) and they've provided nothing but headaches since.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyers beware

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This looks nice in theory, but in practice it doesn’t work well the lock barely works save your money and go elsewhere

    No, I would not recommend this to a friend
    • Brand response from LevelHome Team
      Posted .

      We're truly sorry to hear about your experience with the lock. We understand how frustrating this must be, and we appreciate you sharing your feedback. Our team is committed to ensuring our customers have a reliable and seamless experience, and we'd love the opportunity to assist you. If you haven’t already, please reach out to our support team—we’d be happy to troubleshoot and work towards a solution that gets your lock functioning as expected. Your satisfaction is important to us, and we’re here to help. levelhome

  • Rated 5 out of 5 stars

    Simple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, great product! Highly recommend. Will not be disappointed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery changing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think since I purchased it last I replaced the battery close to 4 or 5 time

    No, I would not recommend this to a friend
    • Brand response from LevelHome Team
      Posted .

      Hi EdwinR, we'd like to learn more about your Level Keypad's battery drain issue. Could you please contact us as soon as possible so we can offer a solution to make this right? We're available through this form: level.co/contact-form. levelhome

  • Rated 1 out of 5 stars

    Not the best product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t installed since my level bolt isn’t working. Wish I can review this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Eh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was okay door was very slow wont buy again ………………..

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Adds convenience, a little slow

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review for Keypad for Level Locks: I really like my Level Lock because it replaces the existing deadbolt. Its clean design looks good without adding a bulky “smart lock” look. That said, it’s not as flexible for offering access to others. They have to download the Level app, create a profile, etc. in order for me to give them access. The Level keypad solves this in a simple, though imperfect way. It mounts easily outside your door, either with included screws or adhesive panel, is very weatherproof, and is small and neutral-colored enough to be unobtrusive. The setup is very nicely done through the app, including tips on mounting and setting up access codes. The keypad allows up to 50 codes, between four and six digits. It also lets you set access to “always” or to a limited day and time span. The keypad itself is wireless and uses Bluetooth to communicate with the lock; it just needs to be within 30 feet to work. One disappointment is the response time. It can take several seconds after you finish entering the code to unlock. I’m afraid this could cause confusion to a first time user.

    I would recommend this to a friend
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