Customer Ratings & Reviews

Great work, I appreciate that the installer took the time to answer my questions prior to the installation. I am glad I followed his professional advice, he finished fairly quickly compared to any other of my BestBuy installations so far. In addition, he was able to install a new stereo in the same time frame, and he did an excellent job. I have to admit that is hard to find installers like that at my local BestBuy stores. I could off been done with all of my installations by now If all installers at BestBuy had the same work ethics and experience. I prefer and recommend his work, it is a big difference honestly knowing that your installation will be done right the first time rather than worrying about it, being disappointed, and having to go back after all.

Salesperson said it was a great camera, but it is a little dark and definition. Salesperson said I purchased everything I needed, but when I took for install, I had to purchase another wiring harness. I was not, and still not, pleased with Best Buy.

Great team. Perfect installation. My installed knew what she doing.

My vehicle backup camera was installed in about an hour and a half. Professionally done. works great. I have used Geek squad before for a television install. They do a great job. Side note, the customer service employees inside the store are often less than helpful. When I was looking for my backup camera, a sales person walked right by me purposely avoiding eye contact so he wouldn't have to help me. The five stars is for the Geek squad only.

1) "Dash kit doesn't fit correctly prior to Install" found on the work order upon pickup. My suspicion is this was added after they did not use the proper screw holes when reinstalling the radio. I was in the store yet not notified. I found two plastic pins in the lower trim had been broken and I had to use different screw holes to get the trim to fit properly. 2) Upon delivery I immediately noticed that the rear view camera was providing a great view of the sky and not so much a view of the pavement. Calling this to the attention of the staff basically elicited a 'shoulder shrug' and no offer to check it out. I later used the Allen key (included in the box) to loosen the two set screws and tilt the camera downward.

Great install! All wire hidden well like it came on our 2011 Tahoe. Technician was great

very good services the tecnition know wat he was doing

My wife was given a car back-up camera for her birthday. I couldn't do the wiring so we called Best Buy to see if they would do the installation. Online we were given a date, time and location to have this done. All went well and the best part was they charged us nothing because we have Total Tech support! The only problem we had, the reason for me not giving 5 stars, is that the next day the camera's screen fell off the pedestal leaving it hanging from a wire. This is probably due to the product not the installers but we checked with Best Buy and were told they would fix it. On the day we were told to come, they said that they couldn't fix it because there were no experienced techs, only learners. It seems they couldn't give us a time or date to come, so we've resorted to using command strips and super glue. We're very happy our Total Tech program covers everything, even in our cars, but disappointed with the follow up.

The guy's were very knowledgeable and caring. They went above and beyond trying to get my Pioneer 3800NEX working properly. After two trips, they said the radio probably needed to be replaced. The backup camera install was great for functionality and the position of it.

I went back to Auto Equipment looking for a Garmin 65 GPS and Back Up Camera and Adian happened to be back there working the sales floor and walked me through ALL the Pros and Cons of each option of GPS units and Cameras. Adian Also Advised Me that since I had just purchased the Technical Support Package for our Laptops that ALL Auto audio Installation would be FREE. I purchased the Garmin DriveSmart 65 and BC30 Camera and made the appointment for Installation. I brought my 2002 Subaru Outback on a Saturday Afternoon and Adian took care of all the wiring, hiding the wiring and the installation of both units. This week I will be talking to him again about doing my registration because the procedure from Garmin and Garmin Express for the End User is Ridiculous and vendors like Best Buy should demand that be changed by Garmin. Adian Is GREAT.

Being the Best Buy car installation area does not have a lift it makes it extremely difficult for technician to properly route wiring,

I bought a backup camera to go along with my navigation system on aused van i bought recently, as it has many blind spots while backing. I had best buy technician install at the same time as my navigation system. All of the wires are hidden and the camera works very well. Thanks Geek squad

Geek Squad always does great work and they are very knowledgeable on the products they service.

The specialist who installed my car was very efficient, kind, and patient. He also took the time to explain the different back up camera brands and gave detailed input into how each would work with the specifics of my car. Really appreciated everything he did

The guy who did my work went above and beyond to give me excellent service … the call center scheduled the wrong install and he still put it in anyways and did the extra work even though he didn’t really have time for the installment window … and the work was flawless … everything works great and not a wire in sight … highly recommend

Everything was absolutely efficient. The employees were extremely helpful and knowledgeable and honest! The only part I would wish for change was the terrible time trying to reach the department. After 5 attempts to make an appointment I decided to physically go and do it in person. For such an experienced store in technology I would expect a more efficient way of reaching a person to make an appointment.

Matt was amazing he installed a new radio screen and backup camera for us. He planned ahead and had parts in the garage we needed for our jeep that we didn't have time to order and pickup. He was courteous and explained everything perfectly every step of the way. I have a best buy that is closer to me from home, but I will definitely be taking the further drive to seekonk the next time I need an install because of Matt's customer service skills!

It’s a little hard to get an appointment, but the staff were excellent! I didn’t have some of the equipment needed for the installation and they went above and beyond to walk me through options and installed the equipment efficiently and correctly!

Th guys in the back / Geek Squad are always GREAT at there job, they have installed multiple items for my car stereo- Pablo is the master mind behind what GREAT customer service should look like ! Thank you sir for always taking care of us!

Addition of rearview camera is a nice upgrade to 2008 car.