Customer Ratings & Reviews

I want to take a moment to recognize the outstanding service I received from an employee named Luke at the Best Buy Outlet. From the moment I walked in, he greeted me with professionalism, warmth, and a genuinely helpful attitude. What stood out most was his knowledge, his gentle and thoughtful suggestions, and the calm confidence he brought to the entire interaction. He didn’t push—he guided. And his ability to clearly explain options helped me make a decision I felt great about. Luke is truly an asset to your team, and I hope this message makes its way to his manager. Employees like him make a lasting impression and elevate the entire shopping experience. Please extend my sincere appreciation for his excellent service. Warm regards, MJC

I’ve been a Best Buy Plus member for almost a year now, and I can confidently say it’s one of the best retail memberships I’ve signed up for. The free 2-day shipping is a game changer, especially when I need tech fast. I also love the exclusive member deals. I’ve already saved more than the membership cost on just a couple of purchases. What really stands out is the extended return window. It gives me peace of mind, especially when buying big-ticket items like laptops and TVs. The customer service has also been excellent. They actually prioritize Plus members, and I’ve noticed faster and more helpful responses. If you shop at Best Buy even a few times a year, this membership pays for itself quickly. Highly recommended for anyone who loves tech and values convenience.

In the beginning of the year I decided to become a Best Buy member because of possible price matching for cell phones. I have drain my iPhone 11 Pro Max battery twice grinding out COD mobile seasons. Being a member allowed me to price match some phones from Metro by t mobile and that was great. We also waited In line for the Nintendo Switch 2 and not only received nice little gadgets but also they gave us insurance if we weren’t satisfied with the purchase we could return it without losing 10 percent for the restocking fees. An additional 50 bucks for the year upon first purchase feels like an excessive add on especially with all these new Apps we all subscribe too. But so far color me impressed with being a Best Buy member

I've been a member for several months, and it has significantly enhanced my shopping experience. One of the standout features is the extended 60-day return window on most products, providing ample time to evaluate purchases and make confident decisions. WHAT I LOVE THE MOST IS ! the early access to sales and product launches has allowed me to secure high-demand items before they sell out. The combination of these perks makes the membership an excellent investment for anyone who shops at Best Buy regularly. I highly recommend this membership to those looking to maximize value and enjoy a seamless shopping experience.

I do not know all of the ins and outs of laptop computers or phones for that matter. When my phone refused to respond to what I don't know about phones, I was very please to stumble on to Best Buy. The sales/technician told me give him about $50 dollars for a one year repair guarantee for help I said yes. He had my phone back working in about an hour and a half. No other companies in the repair business will do that for me. They want to sell me a by the month repair, but then when I have signed up, they tell me I need this and that and if I bought all of there promises out family would be out of cash. Thank you BEST BUY.

The Best Buy Plus membership is a complete game-changer for any tech enthusiast or frequent shopper. The main advantage is the exclusive member pricing, which often beats regular discounts—perfect for saving on expensive products! Additionally, free standard shipping on almost everything is a huge perk, especially for online purchases. While it doesn't include all the benefits of the Totaltech membership, like installation, Plus is an excellent choice if you're looking for substantial discounts and free shipping without the added cost of other services. Totally recommend it if you shop at Best Buy regularly!

I am still new to the membership. I purchased aftershokz with the memberships deal of the day and I saved but, the earphones were the simple ones vs the enhanced ones. I'm hoping the deals aren't steered to sell items otherwise wouldn't as quick if they weren't part of the perks of a membership. Similar to black Friday deals including not-so-great brands.

Exclusive Member Pricing: Access to special, members-only deals and sales events can provide significant savings, especially on major purchases. Free 2-Day Shipping: For frequent shoppers, the convenience and savings from the free and fast shipping can easily justify the membership cost over the course of a year. Extended 60-Day Return Window: This is a major perk, offering peace of mind and flexibility for trying out new tech. It's double the standard return period, which can be invaluable for ensuring a product is the right fit.

I would have given it 5 stars but the first refrig was badly broken in the shipping truck. This first delivery took a month. And then the second shipping took another month+ to finally come. I did appreciated a “loaner” during the wait. The Kitchen Aid refrig is working well. Store personnel were helpful.

You get good prices after paying for the membership. The deals you get pretty much pays for its self. Just don't except the service to be fast. They need to have more employees working. The guy who helped me was doing the job of at least 2 or 3 people. I did have to make a return and it was fast and easy.

Well, most of the time it's a great feature as we get longer times to review items, and return windows. I was trying to purchase a Video card recently and each time I was lucky enough to get one in my Card they would charge my Credit Card, then 5 minutes later Cancel the order. This happened like 5 times. I called customer service and was told that was nothing I could do but to keep trying. Telling me to use a different Card or some other means. I believe they were treating me like some Auto Buy Bot for those GPU's even though I was a real person with a Plus membership and calling them on the phone. Needless to say, I had to purchase the GPU from Amazon instead. Also tried to purchase A TV and same problem, Warranty was $500 to extend but Samsung provided a free extended 4-year warranty, so again did not purchase from Best Buy. So this year, I have not used my Plus membership due to not being able to purchase anything without the orders being canceled. I may let it lapse this year, and if I need another high-dollar Item, repurchase.

I recently bought my son a gaming PC at BB and saw the membership display and asked about it. After the associate explained the levels to me, i found the $49.99 level was the best for us. And wouldn't you know it, the next week that PC went on sale for $60 off. But, just like the associate said, I chatted on line with a BB rep and they credited me the difference. Then we went back and bought my other son the same PC while it was on sale! Plus I got $10 off a monitor last weekend plus an extra $10 credit for buying it. So I have already save $80 with my membership.

Was definitely worth having it when purchasing a new phone and laptop for the discounts and geeksquad support. Dont shop at bestbuy enough to keep the higher plans. Now thay they sell polymaker stuff, I might shop here a bit more.

Membership is an okay value. If you are planning on making big purchases in electronics, appliances, etc., then worth it to pull the trigger. If you are just buying a few items once in awhile, probably not worth it. Wish it would offer incentives, like Nintendo Switch 2 release reserved for members

It’s ok. I downgraded to this membership after a simple solar battery install cost me more than the parts. $129.00 to be exact. I had the $170.00 membership & now that seems to be of no help to me at all with home install. I’m very disappointed with Best Buy for the changes.

I hate coming into best buy, standing in customer service line waiting for my turn when there are two people taking a break at the other register talking, laughing, eating. I don't begrudge somebody taking a break, just go in the back instead of standing there staring at me like i am a bother.

I appreciate my Best Buy Plus membership card since it provides so many vital benefits for me, such as shopping for the brands I want and looking for excellent prices, and making it profitable for me to buy electronics and the best appliances that meet my budget and demands. These advantages include unique member rates on thousands of items, free 2-day shipping on qualified purchases, and an extended 60-day return period on most products. I am not disappointed to have a Best Buy Card Plus Membership card. Thank you, Best Buy, for offering the best products and prices that fit my needs and budget!

My Best Buy Plus membership continues to impress! I recently purchased the 2024 LG G4 Series OLED evo 4K UHD Smart webOS TV, Meta smart glasses, and the Bose SoundLink Max portable Bluetooth Speaker—all in store. The in-person buying experience was smooth, and I appreciated the exclusive member pricing available right at the counter. The service was top-notch, and knowing that I can rely on protection plans and speedy support makes all the difference. I’m thrilled with the performance of each device, especially the TV’s stunning visuals, the Meta glasses’ innovative features, and the speaker’s powerful sound. This membership is truly a game-changer for tech enthusiasts like me!

Membership was fine, was useful for original large purchase. Did not use again across the year. Most disappointing was the policy that the membership cannot be cancelled for auto-renewal while remaining active. So, I could immediately cancel, but then would not have been able to use any benefits from membership later (within original 1 year from purchase). My choices were therefore: 1. cancel immediately, 2. continue to get an auto-renewed membership whether I utilized the service or not, 3. remember to cancel the membership later before 1 year had passed. I was ultimately able to remember to cancel just fine, but it is still noteworthy how Best Buy operates their memberships.

Here's an example of a great Best Buy review, highlighting common positive themes: 5/5 Stars - Exceptional Service and Exactly What I Needed! "I recently visited the Best Buy in MY Neighborhood to upgrade my home Arcade system, and I couldn't be happier with the experience from start to finish. The checkout process was quick and easy, and I appreciated that they offered to set up delivery and even suggested the Geek Squad Advice. I was hoping for, and the entire purchase, delivery, process was stress-free and enjoyable. This Best Buy truly exceeded my expectations, and I highly recommend them for their expert staff, competitive pricing, and excellent service!"