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Customer reviews

Rating 4.4 out of 5 stars with 26359 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 26,356 reviews
  • Rated 5 out of 5 stars

    Great Service/Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent local coverage. I live close to the Local Best Buy and 2 other locations within 20 to 30 miles. If you make a large purchase, it is a good add on. I am replacing a gaming computer and router. You get better pricing, so it does not take long to recover the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my totaltech membership, it’s a more bang for your buck than anything else out there. I have access to the knowledge of the Geeksquad for any and all my problems. I have saved hundreds of dollars each and every time I need to use there services. I will never be without this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt think it would be worth until i knew i was able to consistently bring my electronics into geek squad and have them take a look and fix my problem free of charge. The membership alone was cheaper than it would have been for me to pay for my first geek squad visit. Not to mention all the discount i get for being a total member is a nice plus. Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my membership and I use it all the time!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a laptop from BestBuy, and the shopping experience was smooth and hassle-free. The staff was knowledgeable and helped me find the best model for my needs. The laptop was ready for pickup as promised, and the store was well-organized. The quality of the laptop exceeded my expectations, and it performs flawlessly. Overall, I’m very satisfied with both the product and the service I received, and I’ll definitely shop at BestBuy again. I love that everything I bought has Geek Squad protection plan because I’m a long time member of bestbuy! Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VIP Treatment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing my new desktop computer and tablet, I needed to transfer my data, install microsoft office and install web root virus protection. Dealing with geek squad for these services, as this being a simple technology task for some, is not as simple for a senior, turned my purchase into a total positive experience. He went on to answer all my questions with warranty, future 24/7 tech support and advise for my home setup and had a great attitude! Definitely felt like VIP treatment and appreciate becoming a Best Buy Total member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Total Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is an excellent value. You get the advantage of accumulating points for discount dollars that can be applied to purchases. You also get 5-10% back on each purchase. It includes a 24 month protection plan as a highlight of the Best Buy Total membership. This exclusive will save you money in the long run because you will not have to purchase a special product protection package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Be a Life long Total Member at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Best Buy Total Member, my experience purchasing high-end products has been exceptional. I regularly buy Apple MacBooks for both personal and business use, DSLR high-end Sony A7 S3 cameras and lenses, DJI drones, Apple Watches, and iPads from Best Buy. The protection and benefits provided by the Total Member program have significantly enhanced my shopping experience. One of the greatest advantages is the comprehensive protection that comes with being a Total Member. Knowing that my valuable purchases are covered by a robust warranty plan provides immense peace of mind. This is particularly important for high-end items like MacBooks, Sony cameras, and DJI drones, where repair or replacement costs can be substantial. The member savings are another standout feature. The exclusive discounts and special offers available to Total Members have allowed me to save significantly on a wide range of products. Whether I’m upgrading my tech gear or adding new equipment to my collection, these savings make a substantial difference. In addition to financial benefits, the program also offers several practical perks. Expedited shipping ensures that my purchases arrive quickly and efficiently, which is crucial for both personal and business needs. Priority customer service means any issues or inquiries are handled promptly and professionally, enhancing the overall shopping experience. The flexibility of the membership, such as monthly warranty extensions for a minimal fee, adds further value. This feature allows me to manage my expenses better while still enjoying extended protection for my purchases. In summary, purchasing high-end products like Apple MacBooks, Sony A7 S3 cameras, DJI drones, Apple Watches, and iPads from Best Buy as a Total Member has been a highly rewarding experience. The protection, savings, and additional benefits make this membership an outstanding investment. I highly recommend the Best Buy Total Member program to anyone looking to maximize the value and security of their purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and Fast Charging Cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Apple Watch charging cable as a replacement, and it works flawlessly. The build quality is excellent, with a strong magnetic connection that securely holds my watch in place. Charging speed is fast and efficient, just like the original cable that came with my watch. I also appreciate the durable design, which seems resistant to wear and tear. While it is a bit pricey compared to third-party alternatives, the reliability and compatibility make it worth the investment. Highly recommended for Apple Watch users who want a hassle-free charging experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Down loads to three devices from old computer which the Geek squad correctly determined was about to die. Geek squad help with new software on new devices. The extended 60 day return policy was a life saver when we finally determined that a new printer was defective after the regular 14 day return policy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Save your nerves and some money in the long run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using My Best Buy Total for the past three years, and it has more than proven its value. Thankfully, I haven’t had to use the repair services, but the savings from exclusive pricing and discounts alone have made it worth it. In fact, this year alone, I saved around $400 through My Best Buy Total benefits, which basically paid for the plan itself. The special pricing on products and services has been the biggest advantage. It feels great to know I can get top-quality items or services at a reduced cost, whether it's for a new device or accessories. For anyone who makes regular tech purchases or just wants solid backup protection for repairs and services, My Best Buy Total is definitely worth considering. The value it adds to each purchase makes it an easy decision to renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IN STORE service cannot be beat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had total tech sicnce before it became total tech. Excellent results (avoid calling in, you will get India and these experiences have cost me weeks off my life). Deal with your local store by scheduling an appointment and going to the store. The store techs are very good and nice to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Total Membership is AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Total membership has honestly been one of the best decisions I’ve made for my tech purchases! The value you get with this membership is incredible, and it has saved me so much time and money. First, the access to free shipping and exclusive discounts has been a huge plus. I’ve already taken advantage of multiple deals, and the savings have more than paid for the membership itself. What I really love is the Geek Squad support that comes with it. Whenever I have questions or need help setting up new devices, I can reach out to Geek Squad experts, and they’re always knowledgeable and patient. They’ve been a huge help, especially when I bought a new home theater system and needed guidance on the best setup. The added protection plan gives me peace of mind too. I know that if anything goes wrong with my purchases, I’m covered, and that’s reassuring. Plus, early access to sales and events means I never miss out on great deals. Overall, the Best Buy Total membership has been totally worth it. It’s perfect for anyone who buys tech often and values great customer support and exclusive benefits. I highly recommend it to anyone looking to maximize their savings and get the best tech experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The My Best Buy Membership is a great option for frequent shoppers. It offers exclusive discounts, early access to sales, and rewards points on purchases. Depending on the tier, you can also get free shipping and extended return windows. If you often shop at Best Buy, the benefits easily outweigh the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a must have membership.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is very good for the price it gives me an ease of mind and allows me to save a lot more on money. It allows me to feel reassured on all my purchases with geek Squad assistant, repairs, and protection plan. Also has other benefits that I haven't used yet. This membership is definitely a keeper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game-Changer for Shopping at Best Buy!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5-Star Review for Best Buy® - My Best Buy Total™ Yearly Subscription I am absolutely thrilled with my My Best Buy Total™ Yearly Subscription! It has completely transformed my shopping experience at Best Buy. The benefits are beyond impressive – from the exclusive member discounts to free expedited shipping, I feel like I’m truly getting the most out of every purchase. The yearly subscription paid for itself after just a few orders with the free delivery and bonus points on every purchase. The early access to sales and promotions is a game changer, and I always feel ahead of the curve. Plus, the extended returns period is a huge relief for making bigger purchases. Customer service is always top-notch, and the membership has definitely made my shopping easier, faster, and more rewarding. I highly recommend this subscription to anyone who frequently shops at Best Buy. It’s an investment that pays off in convenience, savings, and peace of mind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pays for itself basically immediately. If you buy ANY appliance, phone, or big ticket item it's almost SILLY not to get this for protection. Can't recommend getting this enough. I don't shop for things with best buy terribly often as it doesn't come up much, but ive still saved over 200 this year and had things fixed at no cost. Well worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice idea... Bad implementation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While some staff want to be helpful, I have found that this is not as helpful as one would hope. Reason one: I used this on a Dyson humidifier I purchased in store because when I got the item home it was clear this was an opened item that had been returned (water spots every where, packaging not clean or put together properly, etc.) and found that out that it made a squealing noise when I turned it on the first time. IMO any upstanding company would not require a membership to switch out a product in this case. The next time I attempted to use it, I had owned a vacuum for just under two years when the brush stopped rotating. I loved the vacuum and just wanted to fix the head attachment. Best buy no longer carried that model and would only give me a store credit for the replacement offer. The kicker is if they would never just helped me replace the head attachment to the vacuum it would have only cost $140. Instead, I had hauled a vacuum, the tower, and all of the accessories into the store as I was told only to be told my only option was to replace the vacuum with one in store that was comparable (not possible- nothing they had remotely resembled the unit I was bringing in) or receive a store credit and leave without the vacuum I was trying to fix. To me, this seems like a poor financial choice and left me feeling taken advantage of and immensely disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Elevating the Best Buy Shopping Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating: ⭐⭐⭐⭐⭐ (5/5) The My Best Buy Total™ Membership is a game-changer for anyone seeking an elevated and rewarding shopping experience. As a devoted customer, I have found this membership to be an invaluable asset, offering a host of benefits that go beyond the standard retail relationship. Exclusive Discounts and Rewards: ⭐⭐⭐⭐⭐ (5/5) The My Best Buy Total™ Membership stands out for its exclusive discounts and rewards, making every purchase a more cost-effective and satisfying experience. Members enjoy access to special pricing, early access to sales, and tailored promotions, ensuring that they get the best value for their money. Enhanced Points System: ⭐⭐⭐⭐⭐ (5/5) The enhanced points system is a key highlight of the My Best Buy Total™ Membership. Members earn points on every purchase, and these points can be redeemed for discounts on future transactions. The tiered membership structure ensures that as you accumulate points, you unlock even more lucrative rewards, creating a cycle of savings and benefits. Free Shipping and Extended Returns: ⭐⭐⭐⭐⭐ (5/5) The convenience of free shipping on eligible purchases is a significant perk that enhances the overall shopping experience. My Best Buy Total™ Membership also extends the window for returns, providing members with extra flexibility and peace of mind when making purchasing decisions. Dedicated Customer Support: ⭐⭐⭐⭐⭐ (5/5) The My Best Buy Total™ Membership includes access to dedicated customer support, ensuring that members receive prompt and personalized assistance with any inquiries or concerns. The elevated level of customer service adds a layer of convenience and satisfaction, making the membership truly valuable. Tech Support and Protection Plans: ⭐⭐⭐⭐⭐ (5/5) For tech enthusiasts, the inclusion of tech support and protection plans within the membership is a significant advantage. Members can receive expert assistance with their tech products, and the added protection plans contribute to the longevity and reliability of their purchases. Early Access to Sales and Events: ⭐⭐⭐⭐⭐ (5/5) Being among the first to access sales, events, and exclusive product launches is a privilege that My Best Buy Total™ Membership bestows upon its members. This early access not only adds an element of excitement but also ensures that members have the first pick of the latest and greatest offerings. Conclusion: The My Best Buy Total™ Membership is a must-have for anyone who values a premium shopping experience. Its array of exclusive discounts, enhanced points system, free shipping, extended returns, dedicated customer support, tech assistance, and early access to sales create a comprehensive package that enhances the overall retail journey. Whether you're a tech enthusiast, a frequent shopper, or someone who appreciates personalized service, the My Best Buy Total™ Membership is an investment that consistently delivers on its promise of a more rewarding and satisfying shopping experience. Highly recommended for those seeking the pinnacle of customer-centric retail memberships.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little confusing now. We are seniors and there were applications etc that we are not familiar with - ex: co-pilot - and things just don't work the same but we will get the hang of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    **Exceptional Membership Benefits & Outstanding Ge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to express my appreciation for Best Buy’s membership plan and the incredible service provided by the Geek Squad. The membership benefits, including exclusive discounts and extended support, have made my shopping experience more rewarding and convenient. Additionally, the Geek Squad team has been outstanding—always professional, knowledgeable, and dedicated to ensuring my devices run smoothly. Their expertise and excellent customer service give me confidence in every visit. Thank you for offering such a valuable program and for having a team that truly cares about customers!

    I would recommend this to a friend
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