Customer Ratings & Reviews

I wondered why or when I would find myself using this enough to justify the cost compared to other yearly memberships like amazon. As it turns out, it was worth it. Simply put, the warranty extensions alone that this instantly gives every item you buy from best buy pays for itself. with my washer and dryer, refrigerator, 49 inch ultrawide OLED screen, along with many other items I have picked up from here, from headphones for various family members, to toys and games for my child. everything instantly gets 24 month extended protection, along with extended return policy, and special membership cost, instantly reducing many items down off the sticker prices by a small amount. Like my frequent use of amazon, this is one I will continue to use and renew.

I was prompted for this review in my Best Buy profile, where it also mentioned the review counts as a sweepstakes entry (for a relatively modest prize). Regardless, my rating for the Best Buy Total membership is 5 stars. I've worked in electronics for years, and know how to repair things. But consumer electronics are not amenable to repair (i.e. parts are hard to source, and disassembly & reassembly are often very time consuming, and not always intended for repair). While I disliked purchasing warranties for many years, in many cases it has simply become necessary today. Honestly, for the price, you'll have to decide your annual electronics purchase amount, in dollars per year, spread over two years, and determine is the warranty is worthwhile. A single TV or laptop purchase might justify the warranty. I wish it would carry into a third year (I think most devices only are covered for two years?) On the other hand, it extends the return window. I've only made two Best Buy warranty claims in 12 years (preceding the offering of this warranty program), but Best Buy mades it very easy to obtain a replacement for those two issues. If you're planning to purchase at least one 'big-ticket' item, consider it. Two big-ticket items, it starts becoming a really good idea.

Overview of the Membership The My Best Buy Total™ membership is a yearly subscription service offered by Best Buy. It provides customers extended benefits for their purchases, including protection plans, exclusive discounts, and access to Geek Squad services. This membership is particularly beneficial for individuals who frequently purchase electronics or appliances and want peace of mind regarding repairs, replacements, and technical support. Key Benefits One of the standout features of this membership is its comprehensive coverage for electronics purchased during the active membership period. Instead of buying separate extended warranties for each item, members can enjoy blanket protection under one plan. This includes hassle-free repairs or replacements without additional costs. Additionally, members can access 24/7 tech support via live chat or phone through Geek Squad services. This plan can save significant money over time for families with multiple devices or households with expensive electronics. Members have reported that the plan “pays for itself” in cases where multiple repairs or installations are required. The convenience of having a single point of contact for all technical issues adds value to the membership. Is It Worth It? The My Best Buy Total™ membership is an excellent choice for those who regularly shop at Best Buy and prioritize protecting their investments in electronics and appliances.

Perfect package for the many devices needed today. I am purchasing tech a lot, whether for work or personal use, and the comfort of this orotection and support is well worth the price. Geek Squad personnel are skways helpful, and you never know when you will need this level of technical knowledge. Great value! Thank you!!

I’ve had the Totaltech membership for a few months now, and it’s been a game-changer. The free 24/7 tech support and extended warranty on most purchases give me real peace of mind. I recently bought a MacBook and had a few questions — their support team was super helpful and patient. Also, getting free delivery and installation on certain items is a big plus. If you shop at Best Buy often or buy electronics regularly, I think it’s totally worth it. It’s like having tech experts on call whenever you need them!

I recently upgraded to the My Best Buy Total™ membership, and it has completely transformed my shopping experience at Best Buy! This membership is absolutely worth every penny, offering a host of exclusive benefits that have made my purchases faster, easier, and more rewarding. First, the free standard shipping on all orders is a game-changer. I no longer have to worry about shipping fees, and my items arrive quickly, even when I order online. Plus, the VIP customer service ensures I get priority support whenever I need assistance, which has made troubleshooting or getting advice a breeze. The 5% back in rewards on every purchase is one of the standout perks. I’ve already accumulated a nice amount of rewards points, which I can use toward future purchases. It’s like getting a discount on everything I buy, which adds up over time! Another great benefit is the extended return period—having an extra 30 days to return or exchange items is incredibly helpful, especially for big-ticket items. It gives me more time to test things out and make sure I’m completely satisfied with my purchase. What really sets My Best Buy Total™ apart, though, is the exclusive member deals. I’ve already saved a lot on several items through special promotions and offers that are only available to members. It feels like I’m getting access to deals that others don’t even know about! The My Best Buy Total™ membership is a fantastic value. Between the shipping perks, rewards, exclusive deals, and extended returns, it’s made my shopping experience at Best Buy so much more enjoyable. If you’re a frequent shopper at Best Buy, I highly recommend signing up for this membership—it’s truly a game-changer!

I have had their Total membership for years. It has been invaluable to me. They have helped me with many tech issues and also once when I was duped. They help me fix, repair and remove maleware and buy and install better internet security for a great price. I have not had security issues since. Saved me a lot of grief and money over the years. They also provide me peace of mind knowing I have tech support when I need it, discounts and extended warranty on most of my purchases.

My husband recommended that I make sure to continue with the total tech after he passed. He had always been my tech go-to. I have needed to use their services many times and they are always helpful and I can get on with the use of my computer, phone, security systems, etc. Total tech gives me total peace of mind w/o any personal tech knowledge.

I purchased the Best Buy Total membership plan last year to have access to a problem I was having with my computer. I have used this service so many times, which I was not expecting to have to use over the year that I have extended it for the next year. It is a great service with professional help. An answer to my frustrations after coming out of the workforce and not having the IT Dept to call.

I’m really glad I signed up for the My Best Buy Total membership. When my computer started having issues, the repair was fully covered, and it saved me a ton of money and stress. The whole process was super easy, and the support team was great to work with. If you buy tech from Best Buy regularly, this membership is totally worth it—just the peace of mind alone makes it a solid deal.

Initially this was for 1 pc issue. About a week later, i brought it up to my sister, who then asked if everyone in the family could get everything fixed under my membership. I hadn't even thought about that. I got a couple of different things from my parents, and then my siblings diagnosed. It was great. Everything couldnt be fixed, but they were able to tell me everything that was wrong and were able to handle a few themselves.

The Microsoft surface pro is a great product and I really like it. It was a little bit of an adjustment once I started working with it because it’s different than what I have before but it’s much better so thank you very much my issue I would be the geek squad I paid for that service and they did charge me For a flash drive and never even opened up the package or transferred any of my apps over to the Microsoft surface it’s too late now because I traded in the o older product so you can’t go back i and transfer, but I really have already had on the older laptop. So I’m disappointed in the gig service but I like the product thank you very much. God bless you.

After being "frauded", I am soooo thankful for the guidance and help with a new computer. I am able to contact the agents any time with questions and they are so helpful. Can do by phone or in person in store. It gives me some confidence and eliminates some worry in these crazy times. The agents have been so helpful and appointments have been prompt and effective.

I like that it covers electronics, however the manager told me it covered computers, etc., that I already owned. Well I have a older laptop that I was having issues with and I took it in, and the Geek Squad WOULDN'T EVEN LOOK AT IT! He said it was only for NEW purchases. HOWEVER it WAS NOT a new purchase I took in when I bought the protection!

I was skeptical about making this purchase because I wasn’t sure if I needed it. However, after getting two new MacBooks and two new Apple iPhones, this Service has given me plenty of peace and security. I have been able to have all my data transferred from my old computers to my new computers, and my old phones to my new phones flawlessly. The geek squad Members which I have dealt with have been nothing less than amazing. They have impressed me significantly with their knowledge of these Apple products. Everything I have asked for was performed quickly, and the results have been perfect. It has given me a huge sense of peace, knowing that none of my data has been lost. Also, they are kind enough to show me some basic steps to increase my knowledge of the software I am now using.

I recently signed up for My Best Buy Total, and it's been an absolute game-changer for my tech life. The benefits are incredible! The 24/7 Geek Squad support has already saved me from a major tech meltdown, and the exclusive member discounts have helped me save big on some must-have gadgets. The extended warranties and AppleCare+ coverage provide so much peace of mind, especially with how much I invest in electronics. Plus, the free delivery and installation have made upgrading my home theater a breeze. Honestly, the value is undeniable. If you're someone who loves tech, or even just someone who wants reliable support and savings, My Best Buy Total is a no-brainer. It's simplified my life and made me feel confident in my tech purchases. Five stars, without a doubt!

Its good to have protection for big purchase items. I have not had to use this item. Not sure if i should keep it. I have not seen any extra slaes on things I am interesed it. But might be handy if you shop more here and for bigger purchases that require install and need protection.

My Best Buy Total Membership is one of the best purchases I’ve made! The value is exceptional, with member prices and unlimited Geek Squad Support. I’ve used the GSS all the time and they’ve been professional, knowledgeable, friendly and best of all very helpful in resolving my issues and concerns. What I love most about my membership is the peace of mind of having a protection plan on all my purchases!

Best Buy Total has completely transformed my electronics shopping. The free two-day shipping, extended warranties, and included AppleCare+ are fantastic perks. Plus, 24/7 Geek Squad support, member pricing, and discounts on installations make every purchase feel smarter. It's a must-have for anyone serious about their tech.

These are the type recommendations from best that needs to be considered by every Best Buy customers. This membership helps to protect and enhance the durability of your purchase and very support from their geek squad to help out on any technical challenges that you might encounter. As for me and my family this is cool way to stay on top of your devices.