Customer Ratings & Reviews

This membership is an excellent value. You get the advantage of accumulating points for discount dollars that can be applied to purchases. You also get 5-10% back on each purchase. It includes a 24 month protection plan as a highlight of the Best Buy Total membership. This exclusive will save you money in the long run because you will not have to purchase a special product protection package.

Great value. Down loads to three devices from old computer which the Geek squad correctly determined was about to die. Geek squad help with new software on new devices. The extended 60 day return policy was a life saver when we finally determined that a new printer was defective after the regular 14 day return policy.

Have had total tech sicnce before it became total tech. Excellent results (avoid calling in, you will get India and these experiences have cost me weeks off my life). Deal with your local store by scheduling an appointment and going to the store. The store techs are very good and nice to deal with.

The My Best Buy Membership is a great option for frequent shoppers. It offers exclusive discounts, early access to sales, and rewards points on purchases. Depending on the tier, you can also get free shipping and extended return windows. If you often shop at Best Buy, the benefits easily outweigh the cost.

Here’s a review you can use for Best Buy’s warranty services: Rating: ★★★★☆ Title: Worth It for Peace of Mind I’ve had a great experience with Best Buy’s warranty program. The process of adding the warranty was straightforward, and it has already paid for itself. When my [insert item, e.g., laptop, TV, headphones] unexpectedly stopped working, they made the repair/replacement process smooth and hassle-free. The customer service team was responsive, and the turnaround time was faster than I expected. While there are some exclusions and fine print, as with any warranty, it’s been a lifesaver for covering unexpected issues. I’d recommend it if you’re purchasing a high-value item you want to protect. The only reason I’m not giving five stars is that the initial warranty cost felt a bit high. However, given the coverage and support, I’d say it’s worth it overall. !

This membership is very good for the price it gives me an ease of mind and allows me to save a lot more on money. It allows me to feel reassured on all my purchases with geek Squad assistant, repairs, and protection plan. Also has other benefits that I haven't used yet. This membership is definitely a keeper

I recently purchased a laptop from BestBuy, and the shopping experience was smooth and hassle-free. The staff was knowledgeable and helped me find the best model for my needs. The laptop was ready for pickup as promised, and the store was well-organized. The quality of the laptop exceeded my expectations, and it performs flawlessly. Overall, I’m very satisfied with both the product and the service I received, and I’ll definitely shop at BestBuy again. I love that everything I bought has Geek Squad protection plan because I’m a long time member of bestbuy! Thank you!!

After purchasing my new desktop computer and tablet, I needed to transfer my data, install microsoft office and install web root virus protection. Dealing with geek squad for these services, as this being a simple technology task for some, is not as simple for a senior, turned my purchase into a total positive experience. He went on to answer all my questions with warranty, future 24/7 tech support and advise for my home setup and had a great attitude! Definitely felt like VIP treatment and appreciate becoming a Best Buy Total member

The membership is an exceptional purchase. It provides help when needed with your technical purchases. Items can be safely left for lengthy or short-term maintenance and then picked up when notified item is ready. Help is also available by phone for do-it-yourselfers.

This pays for itself basically immediately. If you buy ANY appliance, phone, or big ticket item it's almost SILLY not to get this for protection. Can't recommend getting this enough. I don't shop for things with best buy terribly often as it doesn't come up much, but ive still saved over 200 this year and had things fixed at no cost. Well worth it.

I purchased the Apple Watch charging cable as a replacement, and it works flawlessly. The build quality is excellent, with a strong magnetic connection that securely holds my watch in place. Charging speed is fast and efficient, just like the original cable that came with my watch. I also appreciate the durable design, which seems resistant to wear and tear. While it is a bit pricey compared to third-party alternatives, the reliability and compatibility make it worth the investment. Highly recommended for Apple Watch users who want a hassle-free charging experience!

I recently signed up for the Best Buy Total Membership, and I couldn't be happier with my decision! From the moment I joined, I noticed a significant improvement in my shopping experience. First and foremost, the discounts and exclusive offers are fantastic. I’ve saved a substantial amount on both electronics and accessories, which is a huge plus! The free shipping on eligible items is also a game-changer, allowing me to shop from the comfort of my home without worrying about additional costs. The extended return policy gives me peace of mind when making purchases. I appreciate the flexibility, especially when buying gifts or trying out new tech. Plus, the access to special events and early sales gives me a competitive edge when shopping for the latest gadgets. Customer service is top-notch as well. Whenever I had questions or needed assistance, the staff was friendly and knowledgeable, making my experience even more enjoyable. Overall, the Best Buy Total Membership is worth every penny! If you're a tech enthusiast or simply love great deals, I highly recommend signing up. It’s a fantastic investment that enhances your shopping experience!

While some staff want to be helpful, I have found that this is not as helpful as one would hope. Reason one: I used this on a Dyson humidifier I purchased in store because when I got the item home it was clear this was an opened item that had been returned (water spots every where, packaging not clean or put together properly, etc.) and found that out that it made a squealing noise when I turned it on the first time. IMO any upstanding company would not require a membership to switch out a product in this case. The next time I attempted to use it, I had owned a vacuum for just under two years when the brush stopped rotating. I loved the vacuum and just wanted to fix the head attachment. Best buy no longer carried that model and would only give me a store credit for the replacement offer. The kicker is if they would never just helped me replace the head attachment to the vacuum it would have only cost $140. Instead, I had hauled a vacuum, the tower, and all of the accessories into the store as I was told only to be told my only option was to replace the vacuum with one in store that was comparable (not possible- nothing they had remotely resembled the unit I was bringing in) or receive a store credit and leave without the vacuum I was trying to fix. To me, this seems like a poor financial choice and left me feeling taken advantage of and immensely disappointed.

This membership is well worth it especially with a new pc for setup, app installs, Geek Squad Support and Product Protection. The free shipping, special pricing and promotions make it even better. Great peace of mind

I want to express my appreciation for Best Buy’s membership plan and the incredible service provided by the Geek Squad. The membership benefits, including exclusive discounts and extended support, have made my shopping experience more rewarding and convenient. Additionally, the Geek Squad team has been outstanding—always professional, knowledgeable, and dedicated to ensuring my devices run smoothly. Their expertise and excellent customer service give me confidence in every visit. Thank you for offering such a valuable program and for having a team that truly cares about customers!

The Total program that BestBuy offers is a fantastic program. Anytime we have an issue with electronics or security systems, they take care of it free of charge most of the time. I love this program and feel its well worth the price. We have used this program many times.

I wasn’t sure what I was getting when I signed up for this membership, but I’m glad that I did. I’ve had my computer and my laptop looked at by geek squad. The service has always been great. When I buy in store items, I get good service. Soon I’ll be getting my new appliances and hoping to get the same service.

As a Best Buy Total Member, my experience purchasing high-end products has been exceptional. I regularly buy Apple MacBooks for both personal and business use, DSLR high-end Sony A7 S3 cameras and lenses, DJI drones, Apple Watches, and iPads from Best Buy. The protection and benefits provided by the Total Member program have significantly enhanced my shopping experience. One of the greatest advantages is the comprehensive protection that comes with being a Total Member. Knowing that my valuable purchases are covered by a robust warranty plan provides immense peace of mind. This is particularly important for high-end items like MacBooks, Sony cameras, and DJI drones, where repair or replacement costs can be substantial. The member savings are another standout feature. The exclusive discounts and special offers available to Total Members have allowed me to save significantly on a wide range of products. Whether I’m upgrading my tech gear or adding new equipment to my collection, these savings make a substantial difference. In addition to financial benefits, the program also offers several practical perks. Expedited shipping ensures that my purchases arrive quickly and efficiently, which is crucial for both personal and business needs. Priority customer service means any issues or inquiries are handled promptly and professionally, enhancing the overall shopping experience. The flexibility of the membership, such as monthly warranty extensions for a minimal fee, adds further value. This feature allows me to manage my expenses better while still enjoying extended protection for my purchases. In summary, purchasing high-end products like Apple MacBooks, Sony A7 S3 cameras, DJI drones, Apple Watches, and iPads from Best Buy as a Total Member has been a highly rewarding experience. The protection, savings, and additional benefits make this membership an outstanding investment. I highly recommend the Best Buy Total Member program to anyone looking to maximize the value and security of their purchases.

I've been using My Best Buy Total for the past three years, and it has more than proven its value. Thankfully, I haven’t had to use the repair services, but the savings from exclusive pricing and discounts alone have made it worth it. In fact, this year alone, I saved around $400 through My Best Buy Total benefits, which basically paid for the plan itself. The special pricing on products and services has been the biggest advantage. It feels great to know I can get top-quality items or services at a reduced cost, whether it's for a new device or accessories. For anyone who makes regular tech purchases or just wants solid backup protection for repairs and services, My Best Buy Total is definitely worth considering. The value it adds to each purchase makes it an easy decision to renew.

The Best Buy Total membership has honestly been one of the best decisions I’ve made for my tech purchases! The value you get with this membership is incredible, and it has saved me so much time and money. First, the access to free shipping and exclusive discounts has been a huge plus. I’ve already taken advantage of multiple deals, and the savings have more than paid for the membership itself. What I really love is the Geek Squad support that comes with it. Whenever I have questions or need help setting up new devices, I can reach out to Geek Squad experts, and they’re always knowledgeable and patient. They’ve been a huge help, especially when I bought a new home theater system and needed guidance on the best setup. The added protection plan gives me peace of mind too. I know that if anything goes wrong with my purchases, I’m covered, and that’s reassuring. Plus, early access to sales and events means I never miss out on great deals. Overall, the Best Buy Total membership has been totally worth it. It’s perfect for anyone who buys tech often and values great customer support and exclusive benefits. I highly recommend it to anyone looking to maximize their savings and get the best tech experience!