Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 26,181 reviews
Rated 5 out of 5 stars
Make your electronic life simpler
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I can't say enough about My Best Buy Total membership. I've had it in various name-forms for 13 years now. It has saved me a lot of headaches in fixing my devices. I have geek squad come on remotely every two months for a pc-tune up which keeps me running in top form. And it's super helpful for aiding my 'senior' dad who has troubles with anything techy. Geek squad is there to the rescue. Also nice that they cover all my devices in my household. With 4 adult folks living here, all with multiple devices, it's been a lifesaver. The first thing I tell folks when they ask me for tech help is to invest in the Best Buy plan. It's the best investment you can make for your sanity.
This review is from Best Buy® - My Best Buy Total™ Yearly Membership
I would recommend this to a friend
Rated 5 out of 5 stars
Total Tech Membership
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have made use of Best Buy Total Tech and the Geek Squad for several years. I enjoy the unlimited Geek Squad assistance.
Had it not been for the Geek Squad I would still be trying to set-up my new lap top so it would be usable. Every issue I had I called on the Geek Squad for help. I was not able to load or find HP Smart that needs to be linked to my printer. The tech knew what I was talking about, found the HP Smart info in the system, ran the process to attach it to my lap top and added this interface to my desktop. Another tech was able to attach Gmail under Google to my laptop which I was not able to find. Each technician was thoughtful, courteous, patient and ensured they had addressed my issues prior to disconnecting from my lap top and closing their case.
I also need to learn the different features under Windows 11.
This review is from Best Buy Totaltech™ Yearly Membership
I would recommend this to a friend
Rated 5 out of 5 stars
I love the membership
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Here’s a **5-star review** for Best Buy Totaltech membership, highlighting its best features and why it’s worth the investment:
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### ⭐⭐⭐⭐⭐ **Best Buy Totaltech is a Game-Changer for Tech Enthusiasts!**
I’ve been a Best Buy Totaltech member for over a year now, and I can confidently say it’s one of the best decisions I’ve made as a tech lover. Here’s why:
1. **Free 2-Day Shipping**: Every order I’ve placed arrives in just two days, without fail. No more waiting around for my gadgets—it’s like Christmas every time!
2. **Extended Return Window**: The 60-day return policy is a lifesaver. I bought a laptop that didn’t quite meet my needs, and I was able to return it hassle-free after a month. No stress, no questions asked.
3. **Free Installation and Tech Support**: I recently bought a new TV, and the free installation service was incredible. The Geek Squad team came out, mounted it perfectly, and even helped set up my soundbar. They were professional, efficient, and friendly.
4. **Exclusive Deals and Early Access**: I’ve saved hundreds of dollars on member-only deals and early access to Black Friday sales. The discounts on Apple products alone have made the membership fee worth it.
5. **24/7 Geek Squad Support**: Whether it’s troubleshooting my laptop at midnight or fixing my smart home devices, the Geek Squad is always just a call away. It’s like having a tech expert on speed dial.
6. **Discounted Repairs and Protection Plans**: I dropped my phone and cracked the screen, but with Totaltech, I got a 20% discount on the repair. Plus, the protection plans are way more affordable with the membership.
### **Final Thoughts**
If you’re someone who shops at Best Buy regularly or invests in tech gadgets, **Best Buy Totaltech is a no-brainer**. The convenience, savings, and peace of mind it offers are unmatched. I’ve already recommended it to all my friends and family—it’s that good!
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This review captures the best aspects of the membership and emphasizes its value for tech-savvy shoppers. If you’re considering signing up, this should give you a clear picture of why it’s worth it!
This reviewer received promo considerations or sweepstakes entry for writing a review.
To be honest, I signed up for a discount… I’ve actually had a very complex year with all of my technology lol. I’ve had my laptop crash and computer is malfunction and having this has been really useful this year. Personally, I think it is overpriced, but I have definitely gotten mymoney back with all of the repairs and services that I’ve used with it.
But the gentleman who helped me set it up was not nice at all. Definitely lied about how it works and the cancellation policy but does not matter anymore because I have actually found to take good use for it. Five stars for the product and zero stars for the employee that help sign me up.
Hello! In addition to added protection, as a My Best Buy Total™ member you also receive 24/7/365 support, member pricing, discounts on repairs and advanced services, an extended return/exchange window on most products, and more! All of these savings and benefits add up. For more information and support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Rated 5 out of 5 stars
More than worth it!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this when i bought my laptop, just as added insurance if something were to go wrong. I haven't needed to use it for my laptop, but it isn’t just for the product you're buying at the time of purchase, it can be used for all of your electronics. My daughter is autistic and has several tablets, not purchased at Best Buy. She managed to turn off parental controls and reset the password on her new tablet, then couldn't remember the password. We took it down to Best Buy, and they fixed it in minutes for zero additional costs. I will renew this every year just for that reason. Everything else is just a bonus. If you are a special needs parent, do yourself a favor, and buy this!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had a very pleasant experience working with Ryan and Jonah from the Best Buy in Mira Mesa, CA. I wanted to build a new PC, and had spent time researching every part. I had very specific questions about which parts were the best on the market right now, and tech terms I wasn't familiar with, and they were able to answer all of them. They spent ample time with me until all my questions were answered, and all the bases were covered. I just picked up my PC build today, and they absolutely knocked it out of the park. I am super excited to jump into some new-and-improved gaming.
I can't emphasize enough how helpful both Ryan and Jonah were in this process. They really know computers, they were easy to talk to, and they were diligent about helping me find every part I was looking for. They are both truly great, upstanding employees that deserve to be recognized for going above and beyond. Overall, I had a very positive experience working with Geek Squad, and I would build with them again.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you stop to think about it, as I did, you probably buy a lot of tech, appliances, phones, audio visual, flood lights, smart home components, and on and on. It really adds up. And, if you're also like me, you serve as your family's purchaser and technical support for their items as well. For these reasons, I finally joined BB Total. Given that it includes Apple Care (something Apple charges extra for!), my Mac, iPhone, and Airpod purchases paid for my first year membership in those charges alone. I do most of my own tech repairs and programming, but I do love the ability to walk in and return an unfixable device and walk out with a replacement then and there. Try that with your favorite online retailer.
Sure, I get it. BB Total is not for everyone who might buy one or two items every now and again. But if you're living in a home with a family and are making use of the latest technologies out there, you might be surprised at just how much you're buying. Getting it all from one location (that also price matches) and gives you extended warranties and other services for a flat fee that covers nearly everything, then BB Total becomes a pretty compelling consideration.
This review is from Best Buy® - My Best Buy Total™ Yearly Membership
I would recommend this to a friend
Rated 5 out of 5 stars
Absolutely worth every penny!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I absolutely love my BB Total Membership! From free standard shipping to exclusive discounts, this membership has already paid for itself several times over. I shop frequently for groceries, baby products, and home essentials, and the savings have been significant. It also gives early access to deals, which is perfect during big sales. The customer service has been excellent—super responsive and helpful whenever I had questions. Overall, this membership truly enhances the shopping experience and makes everything more convenient and affordable. If you’re a regular buyer, BB Total is a must-have investment!
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you're going to buy a laptop, prebuilt PC, or are planning to build a PC of your own through BB, the membership isn't just a convenience, it's a requirement. While it IS pricey, the value you get out of it is ridiculous, considering it lasts the year through. You avoid an insane number of repair/diagnostic fees that you'd run into with other places, you get updates when parts you're looking at drop if they go out of stock, and it's genuinely just a lifesaver being able to add on a protection plan for every single thing you buy at no extra cost. With the parts I've gotten so far, the protection plans for all of them would've amounted to about $700 altogether, but they're covered in totality by the membership fee.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Totaltech membership has been a fantastic investment for me and my family. The peace of mind knowing that we have 24/7 Geek Squad support and extended protection on our purchases has been invaluable. We've saved money with the exclusive member pricing, and customer service has always been helpful and professional whenever we needed assistance. I especially appreciate the quick response time for tech issues and the convenience of having everything under one plan. It truly enhances the shopping and tech ownership experience!
This review is from Best Buy Totaltech™ Yearly Membership
I would recommend this to a friend
Rated 5 out of 5 stars
I love my membership.Will continue refreshing it.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been renewing my Best Buy Total membership each year and plan on continuing to do so because they're always there for me when I need them for any of the products that I need to bring in for help one way or another. And they have excellent members in the Geek Squad, that can solve my problems so quickly and explain everything to me. They are certainly a blessing to those like myself that are not very familiar with all the electronics as they are. I've been going to Best Buy for many years. And plan on continuing with any kind of item that you sell. But I have to admit, this is the best Total Membership of any kind i've ever had. Thank you Best Buy for this wonderful membership. And for having terrific equipment for so many different needs.
This review is from Best Buy® - My Best Buy Total™ Yearly Membership
I would recommend this to a friend
Rated 5 out of 5 stars
Amazing Value, Service, and Sense of security.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Joshua in Best Buy Carson Valley, 911 Topsy Ln, Ste 250, Carson City, NV 89705 location is an absolute Super star. He helped me purchase an amazing Camera for my teenage daughter who just spent a week crying after she lost photos, and her SD card got corrupted from our T7. Joshua elaborately gave me all the benefits of becoming a My Best buy TOTAL member was so thorough and informational on all the benefits I Could not say NO. Step by step he walked me through the pamphlet and with all my purchases that would get their 24mo protection coming with my membership I've already utilized the $178 value IMMEDIATELY. Joshua and I did the math together and have already gained easily over $550 of just PROTECTION VALUE ALONE, on the side while being a member you get best buy "Member" Prices ON TOP of every perk that Best Buy and Geek Squad offer. Accidental coverage also! With a small fee you can get a $1200 item covered and if they can't do it, they send it off and they will get it done. Thank you, Joshua at the Carson City Nevada location you have given me such a sense of security with my items when shopping at Best Buy I WILL NO LONGER SHOP ANYWHERE else. I've already spent a 50minute drive out of my way to the Carson City Nevada location 3 times SPECIFICALLY to have Joshua help us out, He's Kind, Professional, Patient and he looks like a famous Viral Tik Tok'er that we love watching. You have a Gem in your industry and his name is Joshua "Name tag says Josh"
Hello, CraigH. Thank you for taking the time to leave a review regarding your My Best Buy Total™ membership, and the wonderful service provided by Joshua at the Carson Valley location. I have forwarded your comment to the local store's Leadership Team. We are so thrilled that you are finding amazing value in our membership, and are always available to assist should the need arise. Thanks!
Rated 5 out of 5 stars
We love our membership and use it all the time!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This membership is worth every penny! We have 2 computers and call every month for a "tune up", and that's not including when we call for other issues. The tech folks are very knowledgable and courteous, and have always solved our issues. I recommend it to anyone, especially if you are a novice on the computer. And that's not to mention other discounts we receive just because we have the membership. It's worth looking in to!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would definitely recommend the Best Buy Total membership. As a frequent shopper at Best Buy, this membership has become indispensable for me. The points and discounts make it easy to save money on top of what I already save by using my best buy credit card. I am saving money, which is nice. I love that I get free two-day shipping, and they have a convenient service that allows me to return anything in the store. I would absolutely recommend that my friends get this membership.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This membership is awesome. I didn’t realize how many benefits come from having the membership. I love the early sales and savings on popular brands with the member specific pricing. The warranty protection is probably the most beneficial one that I use it for as I bought the membership instead of buying the AppleCare on its own. Also, every device that I’ve purchased so far has come with extended warranty. The free 24 seven tech-support with geek squad is really nice not to mention free delivery and installation for appliances.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This team is the best I have ever encountered. I’ve been a Totaltech member for three years and Geek Squad for 5-years before that. I call them primarily to help me out with technical issue with either my laptop or my printer or my phone. They are polite, easy to talk with, and they in turn are easily understood making sure that you’re completely satisfied before ending the connection.
We enjoyed a bonus this year when we bought a major appliance and found that because we we’re Totaltech members we enjoyed an additional discount as well as free delivery and set up & an additional year on the warranty.
I would recommend this to a friend
Rated 5 out of 5 stars
This is worth every penny spent yearly.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an amazing membership. It is worth more than what you pay for. It is a godsend for those who own Apple products. I have yet to test its repair/replacement policy, but I will update whenever I have to. There are so many perks that cover the cost of your annual membership. If you love devices like I do, this is a no-brainer that gives you peace of mind with your devices purchased at Best Buy.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had to have 2 older laptops backed up to portable hard drives. I have had to send out a 4 year old damaged computer and an old insertable hard drive to see if any data could be captured. I had to pay for the shipping to & from. I was able to recycle a much older laptop at the Best Buy store. I still have to ask about recycling the damaged laptop. I would have been given a discount if I went ahead with recovery and repair of my damage computer, but instead bought a new computer. I received some discount when buying a new laptop and another portable hard drive. I have also received answers to several questions about my computers and what could be done or not done. So, in the past month I have received a great deal of value with the Total Protection Package which I only used maybe once a year several years ago.
This review is from Best Buy® - My Best Buy Total™ Yearly Membership
I would recommend this to a friend
Rated 5 out of 5 stars
This Is A Must Have
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This membership is great. I get everything I need out of it from other protection plans on anything I purchase. Unlimited Geek Squad is fantastic since I've been using them more in the last year for my computer hardware instillation. Especially when I was having problems with my old PS5 last year when they replaced it with a newer cheaper one while also receiving a gift card that had the leftover money from when I bought it the previous year.
This review is from Best Buy® - My Best Buy Total™ Yearly Membership
I would recommend this to a friend
Rated 5 out of 5 stars
BEST TOTAL MEMBERSHIP BUY FOR ANY STORE
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am not one for store memberships, especially if I have to pay for the sub as I have a fixed income, but when I had to bring in my PC for a scan and diagnostic, the Total Membership was a little more expensive than the diagnostics.
I have a custom build PC, and know nothing about computers, so the total membership pays for itself in cleanings, diagnostics and anything other care my PC will need.
Additionally, in-store protection plans are included with the membership, no need to pay extra, which has always been my turn-off.
tldr: The Total Membership is well worth the price and more than pays for itself.