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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 88 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire how easy it is to use the antivirus software, even for those who are not tech-savvy. They also appreciate the reasonable price for its value and the overall security it provides. Additionally, customers have positive experiences with the installation process and have not encountered any issues while using it. On the downside, some customers wish it came with unlimited VPN. Others have mentioned that it slowed down their computers, and a few find the notifications to be excessive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 88 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product worth it to product my son gaming desktop. great product for the price

    I would recommend this to a friend
  • Cons mentioned:
    Notifications

    Rated 1 out of 5 stars

    Too many "notifications" (pop-ups)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't install this if you play games at all. The constant notifications will remove focus from full-screen games.

    No, I would not recommend this to a friend
    • Brand response from Bitdefender Expert
      Posted .

      Hello,

      We regret the unpleasant experience you had with our product.
      If you want to disable the In-Product Messages, we recommend you to follow the steps from our official website: https://www.bitdefender.com/consumer/support/answer/25974/.

      Thank you! BitDefender

  • Pros mentioned:
    Easy to use, Security

    Rated 5 out of 5 stars

    Easy as 123

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the digital download version of Bitdefender. Received an email with my download code within 5 minutes after purchase. Easy to install as well and I would highly rate this security company.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Usefull and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice antivirus very good software, eliminate all suspicious archieves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent anti-virus software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, better than I thought it would be. NO problems to date, NO constant interruptions to upgrade or add on more security, unlike Norton which was constantly interrupting with all kinds of b/s and poor instructions to "Fix" a problem. Bitdefender Anti-virus Plus is a keeper!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I love my Bit Defender from BestBuy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll only buy Bit Defender and Best Buy gave me the lowest price anywhere. I recommend them highly for your computer needs

    I would recommend this to a friend
  • Cons mentioned:
    Customer support

    Rated 1 out of 5 stars

    Poor Digital Service and Digital Library

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a download anti-virus plus item last Nov.30,2021, which was supposed to be available anytime. I attempted to utilize the email sent via Best Buy to access my digital library and the item is not even there although it had been purchased. I even reached out to online support. A tech named Mercy helped, stated she found a solution and I would receive a new link or email within 2 hours to access my digital library again. NOT- no email. LIES, I checked my inbox and junkmail box and found no trace of the solution to my problem nor a copy of the transcript that I requested for proof. I should a receive a refund for services not rendered.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Security
    Cons mentioned:
    Notifications

    Rated 5 out of 5 stars

    Great AV.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked Bitdefender’s security lineup and this deal was $10 off. I disliked how it pushes for it’s other products constantly with notifications on your desktop, interrupting your workflow

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use
    Cons mentioned:
    Vpn

    Rated 4 out of 5 stars

    Bitdefender is excellent anti-Virus software

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to Bitdefender Antivirus Plus from other Windows desktop security software. No regret. Bitdefender runs fast, is easy to use, better than the other software which I have used for years. I just wish it comes with unlimited VPN.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Navetretired.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender has done all I asked of it and more. It checked and cleaned my files of any harmful viruses that were present. I have had no problems and it was very easy to install. Very pleasing on the wallet also.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Notifications

    Rated 5 out of 5 stars

    bitdefender review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i feel much safer already. very easy to install, though there are too many bitdefender notifications

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    anti-virus software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    highly rated and recommended product no issues so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value and Reliable Protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Bitdefender Antivirus Plus for a few months, and it's been fantastic. For just $7.51, I got a one-year subscription that provides excellent protection for my PC. The installation was easy, and the software runs smoothly without slowing down my system. I appreciate the real-time protection and regular updates that keep my device secure. The user interface is straightforward and user-friendly. Overall, it's a great antivirus solution at an unbeatable price. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great reliable and affordable highly recommend and best customer service was great thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Like better than, 3 other competitors

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper than most abd works better, free 200 mb von per day is nice bonus. Great I'd you want to have your personal computer separate from EVERYTHING in your house/family

    I would recommend this to a friend
  • Cons mentioned:
    Slowed computer

    Rated 4 out of 5 stars

    Great Black Friday Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy on Black Friday and I had a good year with it so I repurchased it again during this Black Friday. Other antivirus software have slowed down my machine significantly but I never had an issue with it except I think when I needed to update it. It seemed to be running slower and then I'd update the software and things appeared to speed up. I like that it would alert me when it blocked something suspicious on the internet. It was good to know something wasn't covertly happening under my nose. Overall satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Works well
    Cons mentioned:
    Vpn

    Rated 5 out of 5 stars

    Good protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection for the prie with VPN although the vpn has data cap

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Price

    Rated 5 out of 5 stars

    Works well for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My current antivirus was expiring and I needed something new quickly. This works well for the price point and has met my needs. It was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Protection when you need it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using bitdefender for a few years now and I have been very happy with the ease of use and protection. Updates me on all system functions so I know I’m safe.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Vpn

    Rated 4 out of 5 stars

    Cheap and good antivirus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap and good but I bought it coz it has vpn but it doesn't let me choose country for vpn.

    I would recommend this to a friend
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