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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 136 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers find value in the Premium Security software due to its user-friendly interface, comprehensive VPN protection, and robust security features. They appreciate the ability to protect multiple devices and the inclusion of a fully featured password manager. The competitive price point and coverage for up to 10 devices further enhance its appeal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 136 reviews
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for five years and never have a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bitdefender is an awesome tool!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender has stopped any intrusions on all our devices we have this installed on. Will continue to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bitdefender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace McAfee. I love Bitdefender! I always had issues with McAfee. I highly recommend Bitdefender.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A trusted service for vpn

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good choice! I have used them for years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I would definitely recommend purchasing this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed Added Security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. So far so good from a security standpoint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product i highly recommend for anyone to use this for all platforms

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like buying products from best buy, always quality and people so helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great !!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing securities software!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Password manager, Performance
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good internet security suite for up to 10 devices.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an internet / antivirus security suite to put on my phones, tablets and spare computers. I already had one for my main computers. Bitdefender Premium Security gives you protection for up to 10 devices, including PC's, Android, Mac and iOS. Unfortunately I couldn't put Bitdefender on two of my older Android tablets, since Bitdefender only goes back to Android 5. My bad for not double-checking in advance, but I've encountered this issue before with older Android devices not being covered by AV software. I put Bitdefender on our two current Android phones, a Windows 11 tablet and a Windows 11 laptop. It's a good suite of software, which of course has antivirus and also includes a VPN (virtual private network) which is great when you're traveling and may be using less-than-trustworthy internet connections. A password manager, as well as antispam, antitheft, ransomware protection, a firewall and file shredder are included. The software is easy to use and depends on what type of device it's on. Obviously for a phone, it can screen spam calls and texts, something it wouldn't do on a computer. The software doesn't slow down the devices and doesn't have so many messages that it becomes annoying. Overall a good AV security suite that will work on many devices and keep them safe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to and affordable, watch for the sales

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Secure but at a cost

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but the amount of pop ups are ridiculous

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only brand and product that I feel that I get what I pay for

    I would recommend this to a friend
  • Pros mentioned:
    Password manager, Vpn
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fully Featured End to End Security

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot to choose from when it comes to PC security. The choices have gotten smaller over the years as some key players have improved their toolset and optimized the software to be less of a security anchor and more of a security sail. Bitdefender, which I’m using for the first time, has been a pleasant surprise in it’s lower resource use and security recommendations on what I felt was a fairly secure laptop. Pros: - Application is fast and intuitive to navigate. - Checks for insecure windows settings and automatically corrects them. - Has compatible password manager for many browsers/devices. - System scanner is lightweight on resources and runs in the background without being intrusive. - Autopilot feature gives recommendations on being more secure. - VPN is decently fast for everyday tasks such as browsing, shopping, email, video. - Includes other tools such as system optimizer, safepay browser, parental controls - Profiles settings depending on what tasks are being performed (work, gaming, battery saver, etc.) Cons: - Password manager was a bit hard to find at first, requires master password too often. - Have to use web UI to manage computers/subscription instead of the installed app. I’ve been a big fan of paid antivirus software for a while. The difficulty is finding software that doesn’t completely overrun your PC, provides great protection with minimum amount of resources, works without being annoying. Bitdefender so far seems to do all of this while living quietly in the corner of my taskbar. After installation you run a “Device Assessment” which checks the security of your device. Right away it found a few security recommendations, mostly due to windows settings. One involved turning off where the PC would automatically log back in after a windows update. The other was website risk assessment adjuster was enabled so that you could change a websites risk assessment, therefore making protections for a more risky site less effective. Both were quickly fixed. During my full system scan it found an issue with an email attachment. This one was a bit annoying since it was discovered in an Outlook Data file but it couldn’t delete the affected email. Which is understandable, I wouldn’t want it to just delete emails without me looking first anyways, but it failed to give me any details on what attachment to look for so I could manually find and delete it from my inbox. I would assume it’s likely in spam or junk, but I’d like to clear it anyways. Bitdefender is also loaded with side tools I normally expect with security software to battle the most common issues users face. Privacy, ransomware, firewall, VPN, password manager, safe browser, parental controls, optimizer, and several others. All work pretty well. The VPN was fast enough for day to day browsing, shopping, reading news. It offers split tunneling, internet killswitch, and download speeds around 120-130 mbps with upload speeds around 30-40 mbps. Latency is also a little high on the VPN but most folks won’t notice it. I also played around with the password manager which I had mixed feelings about. First setting I found that hinted at password management was the Wallet feature. Along with saving bank information, autofill information, and notes, it also acted as a password manager. Later I was able to find the stand-alone password manager which is much more intuitive. I was able to easily import my passwords from my other password manager as well as install on a supported browser. I was glad to see FireFox support. Autofill, saving and updating of password changes all happen intuitively, I did find it annoying how often I had to use my master password to get back into the manager when browsing. I thought I had adjusted some settings that would reduce this, but alas, I found myself logging back in. This is probably the safest way to use a password manager, but I’d like to have at least more options on when it times out. There’s not really much to not like about Bitdefender. It has a high level of security and the few cons are really personal quirks about the level of security they take their applications rather than actual issues with the app. I wouldn’t hesitate at all to recommend this to a friend or family member.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Top-notch antivirus protection, nicely engineered

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from the top-notch ratings from antivirus review sites, Bitdefender Premium Security is a well-engineered product with a lot of features. First, there's the world-class antivirus. Bitdefender also has plugins for common browsers to protect against malicious websites. The VPN is high performance and it's a valuable addition to the suite (often available only at an extra cost from other AV vendors). The VPN is very easy to use - click and it's on, though with just a few more clicks, it's possible to connect virtually to servers in 36 countries (including fifteen in the US and two in the UK) if you want to hide/change your visible IP address. The vulnerability scan is very valuable. I'm a retired security expert and I found two of the suggestions extremely valuable. They were things I had overlooked doing on my own Windows system. Being slightly paranoid, those suggestions were worth the price of the package right there. Installation was trivial. The first system I installed it on, I uninstalled the current AV package, but it still complained about malwarebytes (a free malware detection product) that I had installed. On the second system, I installed it even though the AV was running. It properly detected it and popped up a window to uninstall it. I did and, after the reboot, it came right back to the install. Nicely engineered..At any rate, I have a new favorite AV package (previously, I've used Norton, F-Secure, Kaspersky,Trend, Sophos, and Avast One). The pasword storage package is easy to use, though I'll probably stick to KeePass-2 for most of my password storage as it's opensource.The only possible downside I see to Bitdefender is that the company is based in Romania and that used to be a hotspot for virus origination.

    I would recommend this to a friend
  • Pros mentioned:
    Password manager, Performance, Vpn
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Works as it should without slowing your system.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with most people, over the years I have used a gamut of virus protection. Some of which seemed to work ok and some that seemed to gum up my system and slow it to a crawl. The Bitdefender security protection software seems to be one that works well. I barely know its there and it definitely doesn't slow up my computer. While one would assume this is just a virus scan software, Bitdefender has made this package more valuable by offering several other add ons that come free such as a VPN, popup blocker and a password manager. I tried the antivirus and VPN on my personal laptop as well as my apple iphone and both worked great. The scan on my iphone was incredibly fast, revealing that my iOS is out of date and that the wifi i was on wasn't secure, cue the VPN which also worked well. The VPN has what's called a kill switch that suspends all internet traffic if the connection accidently drops. There are also many additional features and settings inside each offering that you can turn on and off to get what you want out of your service. It's relatively user friendly and has explanations for each thing you're toggling on and off, which is a plus for people that aren't as familiar. All in all, I would say this is as the title says, a premium offering from Bitdefender and worth the cost with all the extra services and the fact that you can use this on 10 devices.

  • Pros mentioned:
    Password manager, Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy on your device with thorough features

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bitdefender Premium suscription includes 10 devices across all platforms, making it convenient and versatile depending on your needs. I am able to use this on my laptop, desktop, and my family cell phones. VPN: I was pleased that this suscription comes with unlimited VPN with plenty of choices. My VPN speed did not drop at all when I selected a nearby city. When I selected some european countries, speed dropped about one third. My regular speed was 30Mbps and connecting to Denmark, I was getting 22Mbps. The VPN connection is unlimited. If you have children, Premium also offers parental controls allowing to see virtually all aspects of their device. Of course you'll have to grant tons of permissions to be able to view your child's activities, but it can offer you peace of mind. It showed me location, contacts added, and enabled time limits. Premium also has a password manager which comes by Chrome extension or a desktop app. You set a Master Password and then store a recovery key in case you lose the master password. Lastly, you get the theft protection where you can locate, snap photos of password attempts, and wipe data if needed. Overall, I like Bitdefender because it runs light, can enhance your device performance, and is user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security, Vpn
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Thumbs up

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy enough to install and download. It's like a one stop shop for computer and online security. I like the option of VPN as well. The added security while online shopping this year was nice as I've had issues in the past with fraudulent charges and banks don't make it easy to get your money back. It was nice to have the option to cover multiple devices however I'm trying this out on one computer for now. I don't notice any slow down in performance if I'm scanning in the background and doing anything else on my computer at the same time. I like the extra spam layer as all email companies say they block it but weird stuff always manages to pop through. I've been experimenting with the parental control as well now that we have a child who is reading age and interested in the internet. We can't get around him accessing it especially as his curiosity grows and more homework comes home. I appreciate another layer of security even though we browse together. This is a great all around product if you are looking to be covered and not buy multiple products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This product is not compatible with my MacBook Pr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caveat Emptor. Zero benefit for the $80 I was charged for it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vpn
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Bitdefender - The Best Online Security Protection

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cybersecurity is essential if you use the internet at all. If you are interacting in society, I don’t know how you keep from not using the web/internet at some point with either your mobile devices or computer. I have tried several paid security programs over the years and there are four or five good competitors on the market, but for the last few years I have trusted Bitdefender with my work and personal information. I have been using the Total Security program on 5 devices. It has alerted me when someone is trying to hack into my system, warns me of phishing scams, protects my information against malware, spyware and adware and provides a multi-level ransomware protection. It is also equipped with parental controls and has excellent device optimizer software built into the security software that helps keep my computer running smoothly. I just recently upgraded to Bitdefender Premium Security and Privacy Pack, this version is also designed to be used on Android, Windows, Mac, and iOS operating systems but it can be used on 10 devices. It is the ultimate protection combining password management, unlimited VPN use, and cyber threat detection. The program is very easy to install and pretty much runs on autopilot. It detects data threats, network threats, assesses vulnerability to attacks, anti-phishing, works with some email clients to filter out spam e-mail, and can identify fraudulent websites that are there to try to scam people and warn not to enter the site. Bitdefender has different profiles for office (work), gaming and movies. It has many features that gives the user the ultimate privacy and protects for their personal information, and that includes helping the user stay safe from online threats through social networking. One of the features that Total Security also offers is Safe Online Banking. This is offered in the Premium package too and it works very well. For additional monthly/yearly cost, other features can be added that can alert the user to bank and credit card transactions, any changes to their investment accounts, help monitor their credit reports and identify when theft identity is occurring. To install and use Bitdefender PREMIUM SECURITY the system requirements include having an operating system of Windows 7 with Service Pack 1, Windows 8.1 or Windows 10 or Windows 11. Your device should also have 2 GB of RAM Memory and 2.5 GB free hard disk space. Bitdefender has saved my hard drive from being compromised on several occasions. I trust the software and the company and searched a few years and tried several before I concluded that this is the best online software protection on the market. Nothing is completely failproof, but your chances of having less headaches from online incidences is probably greatest with the use of Bitdefender PREMIUM SECURITY. I would definitely recommend this to anyone looking for a strong security system to help protect their online presence.

    I would recommend this to a friend
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