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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1220 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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72%would recommend to a friend

Customers are saying

Customers often highlight the Bob PetHair Plus Robot Vacuum and Mop's excellent cleaning performance, especially its ability to remove pet hair, and ease of use. However, some users mention challenges with navigation and noise levels. The battery life and lack of a mapping system are also cited as areas for improvement. Despite these drawbacks, many appreciate its strong suction and large dustbin capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,220 reviews
  • Cons mentioned:
    Battery life, Navigation, Noise level

    Rated 3 out of 5 stars

    Not recommended

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Bob about 2 months now and i do not recommend this product. Bob has a programmable remote, but he only works when he feels like it, i have him programmed to run every afternoon Monday- Friday and he has yet to work everyday. You need to be home when he is running because he will get stuck and need redirected. Bob has no pattern, and I swear everytime he sees a pile of cat fur on the ground he turns away from it. Also he cannot get over even the slightest carpet hump. Bob never finds his way back to his charging port and he cannot even sweep my entire living room on one charge (about 45 minutes). Bob is also loud like a regular vaccuum, so he cannot run in the middle of the night for he would wake you up. Overall I do not recommend this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Suction power
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Big, heavy, a bit clumsy - but unstoppable.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second bObsweep PetHair Plus; the first was purchased in 2014. There are some significant improvements, but the main quality of this robot vacuum hasn't changed. It's a bit of a bull in a china shop. It'll push furniture around, and might knock precariously perched stuff over. Nevertheless, it has a few really important qualities. 1) suction is *excellent* 2) capacity (both bin and battery) is fairly high. 3) it can go over ledges that are more than half an inch high. There are plenty of robot vacuums that meet the first two, but nothing else I've encountered - from the cheapest Chinese no-brand to the top-of-the-line Roomba (okay, we haven't tried the s9+ yet, but the i8+, at least) - has been able to surmount the third. And we have a recessed tile kitchen. The wood floorboards have a slope down to the tile, but it's fairly sharp, and none of the other robots could traverse it. In fact, the majority flat out got stuck, they couldn't even back off and retry. The bObsweeps, though? They just ram their way over the ledge and keep going.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Bob does the job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping, easy assembling, good mapping of area to be cleaned & great job cleaning. Only negative is sweeper is kinda loud.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 3 out of 5 stars

    BOB IS A KOOKY ROBOT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT DRIVES LIKE A TODDLER ON A SUGAR HIGH. YES IT WORKS... BUT IT IS ERRATIC AND HAS THE ODDEST SWEEP PATTERN IN HISTORY. IT IS HOLDING UP QUITE WELL AND DOES PICK UP A LOT OF HAIR FROM MY HEAVY SHEDDING DOG. PLUS ITS A LITTLE FUN TO DRIVE MANUALLY. PLUS I WAS ABLE TO PICK HIM UP $700 OFF.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Awesome Vacumm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot vacumm is really cool. Works well. However, it works best if you don't have a lot of obstacles in the way. Other than that it does the job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Bob!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine is actually a she! Her name is Matilde … why I don’t know I just like that that name because she is very responsive to me. She cleans amazing. Works wonders! And best of all, I had a small issue with it and the customer service was AMAZING they went far and beyond to help me. The only thing they couldn’t do was go to my house ! Ha ha that’s how great they are. Matilde is amazing cleaning up my floors I would buy them again and again!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    nice product but too loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a pretty decent job at cleaning but takes a lot of time to complete one cycle. Keeps repeating the same areas and hits all the appliances without sensing properly.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Navigation

    Rated 4 out of 5 stars

    Good buy, grabs the pet hair.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice robo vac for the money. Battery only last for about 30 minute, enough for about 3 normal size rooms. Unit does have difficulties traversing from floor to rug. Still a good purchase though.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 4 out of 5 stars

    BObsweep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for picking up dog hair. We have three dogs at home so you can imagine the amount of hair this thing is awesome. Recommend it for anyone who has pets at home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Bob to the rescue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy packs anpunch. Helps keep the house cleaned of dust and pet hair. A little loud but hey it's a vacuum. Love the extra component that it comes with if you need to block off an area

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Sweeper

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Couple times it got stuck in places we didn't think it'd even fit in. But does the job & wife complains less. That in itself is worth paying 10% over retail!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    everything and more- easy to use and store!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this, extremely easy to set up, although we have not taken advantage of the mop feature I can say with certainty that if its anything like the vacuum it will be a bonus. a little on the loud side but then again so is our Dyson! I love all the features, our cat likes to follow it around when we use the manual feature. love that it finds its way back to the charging station and it has no problems crawling of the door jams. would definitely recommend to family and friends, in fact already have!

    I would recommend this to a friend
  • Pros mentioned:
    Suction power
    Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Strong suction, just does not work well...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted to like this vacuum. Looks nice, and comes with a lot of extras. Setup was a bit tedious, and there is no app to help control things. Comes with a remote and a "virtual wall" unit, but does not come with any batteries for those. At it's normal price point, that should be included. First of all, it seems to have strong suction, and the stuff it picks up, it picks up well. However, it has a REALLY hard time transitioning between carpet/hardwood/tile. If it has any trouble, it just shuts down and stays where it stopped. It also has a really hard time finding it's charging base. Often, I've sat it a couple of feet directly in front of the base, and it will turn and go the other direction. Second, I realize that a robot is going to vacuum differently than a person. But... this thing will spend 30 minutes in one corner of the room, and then make about 2 swipes down another area, before starting to just wander around and get lost. The virtual wall did not work well, either. Tried it in several different locations, but even when properly synced, the robot would just ignore it. Save your money, save the hassle. Skip this one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    bObsweep - PetHair Plus Robot Vacuum - Charcoal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bObsweep - PetHair Plus Robot Vacuum - Charcoal We have to remove thick mat in kitchen in order for vacuum to clean kitchen & 1 rug that has loose pieces on the end. Easy thing to do when the vacuum cleans the floors for you. Packaged great & has an extra brush which is fantastic & comes with a mop attachment for under the vacuum. Charged quickly & takes some time to learn where the base is after you link them together. But a great vacuum especially when it is on sale for under $300.00.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Overall very good vac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong suction - picks up an amazing amount of dog hair from my 3 dogs - only issue is it tends to get hung up on floor registers, rugs etc. Have to watch it. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal, Price

    Rated 5 out of 5 stars

    BOB

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I say this was an amazing buy for the price man. This thing cleans better than my $800 shark vacuum great for pet hair

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Suction power
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    One impressive robot!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with this vacuum! Does the job I expected and more! This little guy picks up everything! Could be a little more quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this in March and it has helped me clean our house tremendously. I love our Bob, he sometimes gets stuck transitioning from room to room but that’s because of the higher pieces of the floor connecting the rooms, no fault of Bobs. He also tends to get stuck on some of the rugs in the kitchen. Customer Service is awesome and helps with any issues you may have.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power
    Cons mentioned:
    Height

    Rated 3 out of 5 stars

    Great suction, but unit is tall and gets stuck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace a Bob Classic that just wasn't doing what we needed. While the suction was outstanding for cleaning up pet hair, this unit is much taller in comparison to other bot vacs, and it would get stuck under everything. And I mean everything. We ended up returning it for the Bob PetHair Vision Wi-Fi model, and think it's going to work much better for us.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Height

    Rated 3 out of 5 stars

    Needs better sensor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, pick up dust and hair, runs on hardwood, low and medium pile carpet with ease. It is taller than roomba so it might not able to go underneath sofa or table with low opening. Sensor is not very good as it bumps to almost all furniture, and I returned it for this reason because it after a while it might leave scratches on my furniture.

    No, I would not recommend this to a friend
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