Customer Ratings & Reviews

Even if you got Bob for free, you paid too much. I've had 5 robotic vacuums in the last 10 years- all different brands- and I've never had to deal with such an idiotic badly-designed machine before. Bob is clunky. He is too tall to go under regular-sized kitchen cabinets, so forget about him properly vacuuming your kitchen. Bob is loud. Comparable to a standup vacuum, rather than a robot. He is much louder than other robot vacuums. Bob is REALLY stupid. Unlike every other machine I've owned, he doesn't remember even where his base is. He gets stuck everywhere: Under the sofa (I stuffed a pillow there after the 3rd time), in the slight gap between the tile and the screen door (rolled up a carpet to keep him off the gap), in the corner between the black kitchen mat and the trash can (placed a stool there), in the corner between the speaker and the wall (???? I just let him tire out there, it's just a corner!!). These are not places that were hard for any other vacuum cleaner before him. I had him 10 days and he NEVER completed a cycle. Apparently, black floor mats make him feel like he is falling, so he refuses to get near them. He has no mapping system and you can tell. He wastes tons of time and battery going back and forth in corners trying to get out and hitting objects and pushing them repeatedly. If your house has any sort of step-down (under 3 inches), Bob will lose his mind. Bob's sensors tell him to stop rolling when he reaches a step of 3+ inches (so he doesn't throw himself downstairs). If you have shorter step-downs, you are in for a treat. Bob pushes his front end down, tilts, and then just hangs there, wheels in the air, running his battery out. I called the factory- there is nothing they can do. They told me to just send him back. Bob comes with a nifty barrier to keep him out of places. Great! We used it on the stepdown to keep him from falling. Except, the barrier is only active for 3 hours (to conserve energy). Bob technically runs for 90 minutes. You can't use using the programmable schedule if you want to use the barrier. They have to be turned on at the same time and the barrier is not programmable. IF YOU DO NOT USE THE PROGRAMMABLE SCHEDULE AND ARE HOME TO START BOB AND TURN ON THE BARRIER EVERY TIME, AND YOU STUFF PILLOWS AND ROLL CARPETS INTO AREAS WHERE HE GETS STUCK, it should work, right? Nope. Once Bob is done cleaning, he'll slowly run around looking for his base, for longer than the battery on the barrier lasts... because this morning I came out to find BOB tangled in the fringes of my very very expensive antique silk Persian rug. Other vacuums have gotten stuck here before, and I usually just roll back the spinning brush and wheel to untangle the vacuum (silk is sturdy) But, not BOB. When Bob is off, his wheels don't turn at all. I called the factory again. I had to COMPLETELY disassemble the machine by hand. Removed every screw and unplugged every cable inside, to get to the wheel and remove it to get the fringe free- after which I put him back in his box (disassembled), and sent him home.

My floors are so much cleaner more often since I have bought Bob! I run it twice a week, sweeping one day and washing the other. Saves me lots of time. The customer service is great and very helpful. He gets stuck easily. He gets between chair legs and can't get out. He also slips off my wood floors onto my carpet and can't get back on the wood floors. I've decided to not program and just use him when I'm home so I can help him when he's stuck. Buy this one sale, otherwise I think he's pricey.

At first it worked great. We were amazed how much per hair it would suck out of the carpet. But it quickly declined in quality. It would often get stuck in places after just a couple of weeks. Today I was out of the house and came home while it was running. It had gotten stuck under a drawer and was rocking back and forth. The wheels were spinning the whole time. It burned two ruts into the carpet. See picture. Now I have to replace my carpet because of this thing.

It picks up dog hair and I love that, but it gets stuck everywhere, and when you push the charging button it doesn’t respond

I love my bobsweep I can’t say enough great things about it it has very strong suction and does a very good job over carpet and my tile floors I was amazed when I clean the dirt box how much dirt was in my carpet I just turn it on and go outside and do other things relax by the pool or garden I would definitely recommend this vacuum

Easy to operate. Cleans really good. Loud when it vacuums, but aren't all vacuums. Cleans the house, and didn't pick up any toys

Bob helps keep tidy with 4 kids & golden doodle. We had one issue with one of the sensors, I called and within minutes I had a return label and a replacement unit was sent. No issues since and I would recommend their product to anyone. I have referred them to family as we appreciate the product and customer service.

this little machine is great. Vacuum runs long enough to be able to clean the entire lower floor. the remote that came with it made setting a schedule super easy and convenient. now I don't have to worry about sweeping up daily as this has now replaced that chore. will definitely look at purchasing another for the 2nd floor. bOb Customer service is amazing. They are very responsive and provide you with step by step trouble shooting to resolve what ever issue it is you're experiencing. You can see taking care of the customer is a priority.

I purchased this on the deal of the day, so it was a great value. The vacuum works wonders as I have a dog that sheds her undercoat in the spring. We didn't realize how much hair was hiding right in the open of our living room rug!

I have been using my Bob for a couple of weeks now & I am in LOVE! We have to bug long haired dogs, a toddler & a baby so Bob does a lot of work! I honestly don’t know how I did it without him before! Definitely worth the investment! I can’t say enough about our Bob & the amazing work he puts in each day!!

Amazing... I have a Siberian Husky that might be simply the most shedding doggy in the world...and this machine can keep up with her..After initially vacuuming with my regular Dyson this machine still picks up more... now I don't need to use my Dyson...the daily pick up this machine does keeps my place nice and clean... very happy with this purchase.

This vacuum was not good. It seemed to have no method to the cleaning. Then it could not find it's way back to charge. Lastly it malfunctioned after about 10 days and would not charge. I got a good price on this at $199 but no good if it doesn't work.

Excellent product he cleans my apartment really good I can set up the time and leave it running and when the battery is almost dead it goes to the station to change by itself And my cats love the product all the time they go on top it’s like a write a free ride for them And it comes with a remote control

Purchased the bObsweep approximately 1 month ago. Have been very pleased with it. Purchased it through Best Buy and arrived a house in just a few days. Highly recommended this product and Best Buy. Floors have never been cleaner. Was sweeping twice a day, only have to sweep in corners

Works great so far! I was so amazed by all the hair and dirt that it picked up just from using it two days. It’s a little loud but my cat is getting used to it.

For years I thought I didn’t need “JimbOb”. I was wrong. It’s so nice to come home and the floor is aready clean. I have 3 dogs….bloodhound, beagle, and a pit bull and a cat, all inside. I have wood floors all throughout the house, except the bedrooms and a jute rug in the living room and JimbOb gets the job down. I was so pleased I bought my mom and brother one. The sale price was a blessing. If you dont have one, get one. You’ll be glad you did.

bObsweep works great and is so easy. We are constantly amazed at how well it works. It's easy enough to clean and holds a lot! It moves around effortlessly and rarely gets caught on anything. I would highly recommend this for anyone and I think it's priced right.

Very efficient……!! Great looks!!…….. easy to use!!

My main reason for purchasing Bob was because I have Rheumatoid Arthritis which has effected my shoulder area/arms to fingers the most. Using a vacuum has proven to cause me a lot of pain so I got this brilliant idea that I would try a robot vacuum to help me with this task. Before making this purchase, I did a lot of research over the months - asking in Facebook Cleaning Groups what others worked well for them as far as easy emptying, cleaning, pet hair etc. I was led to Bob and I am not disappointed. I have 8 cats and a long-haired Shepherd Mix dog that blows quite the coat...not to mention that I also have numerous people entering my home to help care for my son with disabilities and my daughter's father that spends more time outside in the garden and doing yard work. Bob has done nothing but do his job! He has many options to chose from when it comes time to clean - I just let him do a deep clean every time I engage in his assistance because that is what works best for me. One of the things I really like about Bob is the ease of cleaning and emptying the dust bin. It's located at the back (opposite the sensors/electronics) and a simple push of the button releases the dust bin from the unit. This was important to me as I hurt too much to be having to pick a unit up to empty it. I can let him do a full deep clean without having to empty him. That's a whole lot of dirt, dog fur and cat fur being collected without having to remember emptying him 1/2 way through his course of action. One thing really worried me when I did make the purchase - I read a lot of reviews stating he got caught on transitioning to rugs. I was worried because we have several small area rugs throughout our main area as our pup is diabetic which took her vision fairly fast - the rugs allow her to know where she is at when walking about. Anyway - much to my amazement - it's only on that rare occasion that Bob gets stuck - like I'm talking once in a blue moon. These area rugs aren't of all the same height either. There are two thinner ones as you enter the home (to not only aid the pup, but to help get dirt off shoes, the wheelchair, and ambulance stretchers). Then there is one near my desk that is thicker and another at the end of the couch which is not quite as thick. We also have a rug in the living room that is thicker pile. I can't upload the videos (system won't let me) I took here - sorry, cause I really wanted you to see how well he does on transitioning to the rugs. Bob does not follow a pattern as in staying in one spot till the area is clean but 99% of the time – he goes back to that area. I don’t care if he does this – all I care about is the floor being 99.9% cleaner than when I set him off and running...and he does that so I’m good. Many mention he’s loud – I don’t find him any louder than my Shark upright and honestly, he has a motor I expect there to be noise coming from him. Many also mention that they are disappointed in when they set him off at night or when not at home only to find him stuck somewhere. Well, in my opinion, I wouldn’t run anything (washer, dryer, Bob, etc.) while I were sleeping or away from home – for safety reasons. That said, it’s on a rare occasion that I need to rescue him. I had a couple issues with Bob at first – the flap to the dustbin and getting Bob to do his thing from base in pushing the command. Both issues were the USER’S fault. That said, when I encountered the issues – I emailed customer service and I got a response shortly after which was nothing short of helpful. I’ve only had Bob not find his way back to base a couple of times – literally...and I run him 2 to 3 times a week and have been since June 2019. I have not tried the mop feature (been blessed with my daughter mopping for me) yet but plan on doing so soon, and if I am allowed, I will update this review to let you know my thoughts. The image included shows what came out of the dustbin after one deep cleaning. Yes, it does pick up cat litter :)

very good product made my life easier while I'm watching tv he makes my life easier