Customer Ratings & Reviews

Took so much off our plate! With 4 inside dogs this was THE perfect anniversary gift. I run it every 2 days and all my floors are spotless! We work from home so when we clock out for the day the house is clean. You can even have it running while away from home how awesome is that!

We’ve had our new PHOENIX BOBSWEEP for about a month and are completely overjoyed at not having to constantly sweep up scattered cat litter. “Billy Bob” (he needed renaming), the overlord of scattered kitty litter messes, handles the sweeping up of litter on tiled floors, and with the Quick Clean Spot Clean option, little messes are picked up without much effort. We’ve also used it on the carpet and are very pleased with the job it does - the carpet is kept looking clean and groomed between biweekly vacuuming with a regular vacuum. It was a supper easy set up and maintenance has been a breeze so far. Thanks for offering such a great product!

Fantastic little vacuum with a mapping feature! I have two dogs and I find the vacuum only strong enough to run it full power, not in an eco mode. When running in eco mode, the hair has a tendency to get stopped up. Both of my dogs are short haired dogs. The vacuum works exceptionally well to maintain my home. Love that I can schedule it by day, by rooms, and control it by phone when unexpected guests are coming over. Highly recommend the product. 4 stars only as the map does glitch every so often and I have to remap the entire home when this occurs. Not a huge deal, but can be annoying in a pinch.

Basically no complaints. Works well! Comes with extra brushes and doesn't get tangled up in chairs. It disassembles for cleaning fairly well too. We have six cats and I've often had to remove the front wheel and main brush to pick all the tangled hair out. The unit will think it's clogged if the bits can't turn easily enough. Comes with a second set of whirly brushes too. The app builds a map of your space and won't drop itself off the stairs. You can control it through the app too. As with any vacuum though, you need to prep your space before running it. Pick up cat toys or Lego or anything that will tangle the brushes or high center the unit. I also block off the bases of our sofas and recliners, as Bob can drive underneath and get stuck by the sensor thing on the back. Would buy again. In fact, I would buy another one for my basement if I could get one on sale.

I really enjoy having this vacuum. It does the job well. I do wish it had larger capacity as well as a set path. It’s kind of all over the place when vacuuming. Also, it doesn’t like to communicate with my wifi without being reconnected almost every time I want to use it. Customer service was outstanding when a part went missing. They shipped a new one as it was under warranty and no hassle.

Great robot will clean the whole floor. Does a better job of not going over the same spot a million times so it saves time as well. Smaller dust bin than our other robot but still does a good job. Things I would change. I wish there was a remote for it which there isn’t. Wish there was more that 2 power settings. Other than that it does get stuck but that’s our fault for not picking stuff up that it can get stuck on. I do like the No sweep zones that’s handy. Overall pretty good robot. I like that when they sent it to us they put a birth certificate on it and named it Bob (our last name not going to put that in the review) which was cute

Awesome robot vacuum! I love the mapping system on the app. The sensors are very good about not picking up curtains and clothing. If it does get something stuck inside, it shuts off and you can find it on the map. My one gripe is how difficult it is to empty the dust bin. You have to pull out some of the clumps of dust with your fingers, then shake out the rest. When I first got it, I could not believe how much dust and dirt it would collect every day. I have it programmed to run every day at 10am

Either way its nice to not have to vacuum as much. This was heavily discounted and still is. It does struggle with some rugs and the edges of them. Some rugs it cannot go on because the spinning brushes get tangled. Other rugs it loses a spinning brush as it gets caught. You end up having to tell it to avoid those areas. Definitely see way less hair and loose things on the floor. It has so far lost connection to wifi 4-5 times. It has stopped for no reason 5-6 times. It has chosen to remap the house 3 times. It will not avoid things that get stuck such as animal toys like ropes or towels or any liquid and or animal messes. It does make a difference around the house. As of yesterday it seems to have stopped and keeps reporting an issue that cant be fixed. We will attempt a reboot or fresh start. We will for sure be making full use of Total Tech to return this for another most likely. Either it is being severely discounted for a reason or its you get what you pay for. For roughly 250$ versus 900$ we will give it a few more chances.

I purchased the bobsweep Phoenix robot vacuum as a replacement for an older robot vacuum I had. The Phoenix robot is light years ahead in terms of technology, cleaning performance and build quality. I like that ir builds a map of the area cleaned and allows you to customize areas to avoid and to setup a cleaning schedule via the bObsweep app. The first time I used it I was impressed with the amount of dirt it collected on floors that looked clean. The bObsweep Phoenix doesn’t feel like a cheap round piece of plastic like some similar robot vacuums and feels like it will last a long time even after extensive use.

upgrading from an older bobsweep Pro Love the LIDAR mapping and the easy to use app. My old unit used to get stuck in certain places, but now I can set no-sweep zones to make sure that doesn't happen. The new mapping also makes sure bob cleans thoroughly and efficiently, instead of a semi-random pattern dust bin is a little small, but the suction is much improved over the older model

We have been an irobot roomba house since 2008. I've seen roomba's get more and more expensive while also getting lesser and lesser in quality. This little guy was on sale for $150 at Best Buy so I took a chance. This unit is SO MUCH BETTER than our last 2 roombas. He has 2 front brushes, an underside roller, and LIDAR mapping. The bin is easy to empty and the filter is easy to change. If you're tired of shelling out three times the price for a roomba and want to try something new give BoB a chance.

Love this. I use it in a 600 sq foot room and I clean it after every morning sweep (I have 2 dogs) I empty it and use my battery blower to blow out dust from lint catcher and the filter.

This is a very good product! It is worth the value. Its mapping capabilities and app is user friendly. The only downside is that it doesn’t alert you if something gets stuck in it or if it gets stuck due to something out of place.

Easy to set up and operate. Does a great job vacuuming carpet, hard wood and tile. We don’t have pets so can’t speak to how well it picks up hair however we tend to track in leaves and this machine picks up every one. we love our Bob!

Couldn't be easier. Just turn it on when I leave for work in the morning and done. It learned my house within 3 uses and now it takes care of it for me.

Well is it perfect? No. Does it get all the edges? No. But this BOB picks up so much. I can not believe it. I had the original Roomba and was not impressed. But I am impressed with this one! I keep running it and it keeps filling up with pet hair that I do not even see. I'm wondering where it's getting this pet hair from?? Lol. I have tile floors on first floor with 9x12 rugs. BOB just bobs around from rug to tile to rug with no issue. This is a great purchase. I love BOB...

This little guy is great ! I cant believe how much hair he finds even though we run him daily. My wood floors have never looked better and the area rugs are super clean. We have 2 cats and 2 dogs and the hair can really pile up. We liked Bob so much for downstairs we bought one for upstairs (named Bob and Linda Belcher from Bob's Burgers). The mop attachment was not worth it so I would stick with this model and if you really feel a need to buy the mop attachment you can (We did but its not great, prefer our bissell spinwave for that). Overall a must buy especially when on sale !

This is our second unit. We started with a bobsweep standard named Bob about 5 years ago and we had to retire him because we could not re-tire him. We litterally drove him till his wheels, well went bald. I wanted a new one so we ordered Jeff and Jeff arrived DOA, but Bobsweep service was fast and accommodating, but ultimately I returned Jeff to Best Buy and bought Steve, who is a permanent resident. The unit works well, he cleans, plays nice with google assistant and is shockingly quiet. Yes the dustbin could be bigger. This is a quality product made by a customer service backed company and sold by a customer satisafction company. I was impressed all the way around by the agent at Bobsweep, their products which I have used for the better part of six years as well as Best Buy's service. Buy the vacuum, it's great!

I absolutely love my Phoenix bobsweep vacuum! I no longer have to lug my vacuum around everyother week cleaning the hair my dog sheds. It's easy to use, set up and love how quite it is. I should have bought this sooner.

Wow. I mean I've been in the market for a robot vacuum for awhile and could never land on one until I crossed paths with this. This Bobsweep with LiDar tech is the best. I've had this for about 2 months and I've yet to encounter a problem. I have two cats that shed and I would CONSTANTLY sweep... Not anymore. It's getting EVERYTHING. It gets litter and cat hair not problem. I've yet to have to detangle anything. The app makes it so easy and with the LiDar technology you can see your rooms in the app and set schedules and no sweep zones. Also can connect it to Google and Alexa and it's nice to just tell Google " the floor is dirty " and Bob takes action and gets it done. After, it docks itself and you can check the battery percentage in the app. 10/10 . This is not a paid review. This is my actual thoughts.