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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 107 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers love the sound quality, comfort, and open-ear design of the Geek Squad Certified Refurbished Ultra Open-Ear True Wireless Open Earbuds. They appreciate that the earbuds stay in place even during physical activities like running and biking. However, some users have concerns about the volume and battery life of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 107 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Sounds great and looks good .. but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and looks good .. hurts my ears during long use , connection would randomly drop even though iPhone is next to it .. and felt that I had to consistently move around to maintain sound quality..definitely disappointed because I really wanted these to work .. and on top of al that FedEx delivered late

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We're sorry to hear about your experience. Comfort and a stable connection are key, and it’s disappointing when those don’t meet expectations. If you haven't already, ensuring the firmware is up-to-date could improve stability. We understand your frustration, and appreciate you giving them a try. In case further support is needed, please reach out to our support teams directly.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice comfortable earbuds. Great sound quality while listening to music however, l experience low sound quality on several phone calls while driving with my phone’s volume turned all the way up.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Clide, glad to hear that you are enjoying the Ultra Open earbuds. We have troubleshooting support that can help with low audio quality during calls, you can view these here: https://bose.life/3ATowhy. Should you need additional support, please feel free to contact our technical support teams, who will be more than happy to assist you: https://bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Pros mentioned:
    Design, Sound quality

    Rated 4 out of 5 stars

    quality sound, some getting used to

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is incredible. i love the quality the design and open ear is really nice the pinch from the grab has taken some getting used to. prolonged wear gave me an ache

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Bose ultra Earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose ultra open Earbuds, excellent sound, comfortable and easy to use, they won't get loose or fall. Fit nicely on your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose don’t ever change these.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose hit this out of the park. So comfortable, I have a delivery job enabling me to communicate with my clients without having to navigate into transparency mode like other earbuds. Sound is great. I am aware of all my surroundings. Find myself wearing these around 8 - 10 hours a day with no discomfort. Bought a pair for my wife. She also loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Stay put ear buds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best. I have trouble keeping ear buds in while walking the dog. These are the best. I can hear my music and hear on coming traffic as well. Comfortable. Would recommend. And don't be afraid of refurbished. Just like new.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Recommend these open earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband as a gift and have them to him as soon as they came in. He loves them! They are very comfortable to wear all day if the battery last that long. Bought them refurbished but they look brand new when I received them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Love them but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It disconnects from my phone a lot. I love being able to hear my surroundings especially when running outside. I love that it doesn’t fall out easily. I love that its not stuck in my ear like airpods. It’s everything i want except the fact it disconnects from my phone while talking or listening to music. I have exchanged two pairs and they still do it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these earphones. They paired well with my iPhone. They stay charged for a long time. They are comfortable, especially for someone who wears glasses. Sound quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listening to music is great on these when you find the perfect position in your ear. I notice turning the bottom towards my check produced a better noise canceling. However they are not the best for phone calls. When taking calls many people say they can’t hear me or that I sound far away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great earbuds with some limitations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These outside the ear buds are excellent for being able to hear music or a podcast without bothering other people. They are not loud enough to overcome the noise from wind while riding a bike etc. But, most importantly, they don’t get knocked off by my sunglasses (like my older Bose do)

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound and Fit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these hoping they’d be more comfortable than the iPods, and they DID NOT DISAPPOINT!! Very nice! Great sound and forget they’re even on my ears. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy these, you won’t be sorry.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hard to beat for sound and comfort. Even better to catch them on sale. Check out reviews on YouTube.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Bose Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an AWESOME Set of Ear Buds. Bose goes above and Beyond in the design and Quality of their products.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the earbuds but they say it lasts 7 hours and it only lasted 4 but overall they are good.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I'm glad to hear that you are enjoying the Ultra Open-earbuds. Whilst the earbuds can provide up to 7 hours from a full charge, the battery life can vary depending on what settings you have enabled.

      With the immersive audio off, you'll get 7 hours, with the immersive audio on, 4 hours. And with
      immersive audio and auto volume on, 3 Hours. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stay put even when I shake my head and the sound is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Ear Buds Ever!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound! I use them everyday. I czn wear them at work while sitting at my desk and enjoy music, while still being able to hear people and engage in conversation. They are so light weight...it feels like nothings on my ear! A tremendous buy! I highly recommend them. I have the Bose quiet comfort, and these are better if you want to listen to music but also be aware of your surroundings..

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Just what the doctor ordered.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Comfortable and doesnt fall out while jogging with my dog.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good Bose Headphones, not great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like these. I have cauliflower ear and it’s tough to find in-ear buds that will fit and be able to stay in and on my ear without a clip. I thought this design would work but it did not. The sound quality was good, but the ability to stay on my ear and be able to hear was missing. Adding another app to manage the headphones was also kind of annoying

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear the Ultra Open Earbuds wouldn't stay on your ears, although you did like the Bose sound! It's true that product fit is personal to each customer; having said that, we do design the earbuds to fit as wide a range of ears as possible. As for the app, while it can take a little time to get used to using a new one, we're sure that the Bose app will quickly become an integral part of your product experience, enabling you to manage your devices and audio settings conveniently. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that you can still hear when someone is talking to you but volume doesn't get that high.

    I would recommend this to a friend
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