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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 923 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the effectiveness of the noise cancellation feature in creating a peaceful sleep environment. They also appreciate the comfort and fit of the sleepbuds, ensuring a pleasant wearing experience. However, concerns are raised regarding the product's pricing, with some customers expressing a desire for a lower price point. Additionally, issues with charging, connectivity, and battery life have been mentioned, suggesting areas for improvement in future iterations of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 923 reviews
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 4 out of 5 stars

    Works Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a little getting used to. Had to figure out the volume for a few nights to get a good night sleep. The ear buds are very comfortable. Wish you could listen to music off your phone. Hopefully it will be in a software upgrade. Also the software didn't work without WiFi, but the ear plugs were still able to dampen the snoring.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 4 out of 5 stars

    Comfortable. Soothing. Masking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds fit comfortably in your ear. Relaxing, soothing sounds that dampen outside noises that would otherwise disturb sleep. They worked perfectly on our vacation. My wife was able to sleep in the same room as me with no issues. I did experience an occasional challenge getting both buds to be recognized by the app.

    I would recommend this to a friend
  • Pros mentioned:
    Noise reduction
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Great but touchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sleep buds have been great for masking snoring & other noises that have prevented me from getting a good night’s. The only problem is that they are touchy, especially when placing them in their case to recharge. If they are not in the case just right they don’t charge & you don’t realize it until it’s too late. .

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 4 out of 5 stars

    Comfortable for sleeping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose sleepbuds are comfortable to wear all night and most of the downloadable sounds are nice to listen to. I wish I would have read more about the product before buying as I like to fall asleep listening to my audible books and these earbuds will not all you to listen to anything other than their Bose app sounds

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise reduction
    Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little dubious when reading about these, but i've replaced my earplugs with the Bose Sleepbuds and am very pleased. I wanted something to help with my tinnitus at night. I am using the "campfire" sound which has high pitched crickets in the background. The crickets completely mask the tone of my tinnitus in my right ear. These Sleepbuds also cut out as much of the background noise and snoring that the ear plugs did. I have found that placing them in the charger in the morning is a challenge sometimes due to the small nature of the contacts. You need to jockey them around until the charge lights flash. If they are solid, you aren't charging. Found out the hard way once when they were dead one night. All in all - very pleased after using these for a number of weeks. Expensive but worth the investment in my mind.

    I would recommend this to a friend
  • Pros mentioned:
    Noise reduction
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Great when fully charged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging a little buggy at times but indispensable if you are a light sleeper. Practically sound proof with volume safeguards that will not let volume damage hearing. Needs more sound choices but a wonderful accessory, especially when traveling and need to block out street or hotel guest noises.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 4 out of 5 stars

    They really help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones are comfortable on the ears and you can have them during the whole night. They really help mixing sounds like snoring, steps and voices. The app however doesn’t work without internet. I was intending to use them on airplanes but it’s not possible. Also it should be good if they could play music also.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 4 out of 5 stars

    Would be 5* if also noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been able to sleep better than I have in years. Even the fireworks did not keep me awake. My ears do itch at times when wearing but are generally quite comfortable. If your husband snores or you are awakened by every sound in the house, these are HIGHLY RECOMMENDED!

    I would recommend this to a friend
  • Pros mentioned:
    Noise reduction
    Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Does the job fairly well but the noise cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good and if you don't like the standard sounds you can download a few additional. The linking through Bluetooth is a bit spotty and I have to disconnect and reconnect a couple of time ever now and then to get both buds to hook up. Charging is the same way had at least 1 bud fail to charge on 3 separate occasions even though it illuminated the charging light on case. The noise cancelling portion is not that good as I still can hear very well over the pleasing sleep tones generated by buds. They get a 3 because overall they have assisted in my getting a better nights sleep. I think Bose is still working out some bugs.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi UncleBS,

      Thanks for taking the time to review your Noise-Masking Sleepbuds. I am glad to hear that you are enjoying the Sound Quality of the Sleepbuds however I am sorry to hear that you did encounter some issues with them and would highly recommend that you adjust the volume in app as well as on your device to have it set to what you require. Please also ensure that the Sleepbuds are running the latest software via the Bose Online Updater for the most up to date bug fixes.

      If the issues still persist then please do reach out to our customer support team via the contact us page on our website.

      Kind Regards,
      Hector B - Bose Customer Support bose

  • Rated 4 out of 5 stars

    These MIGHT actually help.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sleep is absolute garbage. This is an ongoing struggle of mine, and of many adults, and has been for the last several years of my life. Anxiety, depression, a questionable childhood, a lack of routine exercise, a lack of a balanced and healthy diet…an unfathomable things are often blamed (credited) for poor sleep, and when you're the one with the problem, there are oftentimes just too many things to contemplate, and to test, to try and get through it. I don't doubt that a healthier lifestyle--diet and exercise--would make a big difference on my sleep habits. But, I'm also lazy; I'm plagued by resolution to poor sleep in the same way I'm plagued by resolution to being overweight: I, like so many others, just want a magic bullet to take care of it all. But in reality, magic bullets don't exist…hence, sleep aids in the form of pills are sought out, addictions are created…it's a generally unhealthy solution. And, as I get older, I find myself not so much in favor of these less-than-natural fixes. Last summer when Bose announced their new product--the Noise Masking Sleepbuds--my love for Bose products and desire for a decent night of sleep piqued my interest…but at the price of $249, it was a bit of a luxury that I wasn't willing to invest in. Over a year later, the Sleepbuds have seen no second generation (yet), and the price seems to be pretty static. However, just before Labor Day this year I found them priced at Best Buy for $199, and I had just discovered an old gift card and some extra certificates that could get the out-of-pocket investment just under $150…and I decided it was time to pull the trigger. The first thing I noticed about the Sleepbuds packaging was how delightfully Bose it was presented. It had been some time since I unboxed a new Bose product, so I was eager to get started. The outer sleeve gives way to a completely matte black box, and upon opening the box you are greeted with the silver hockey-puck-like case the Buds are stored in. Below that, a panel lifts to expose the instructions, ear tips and charging components. And, as this is a product from mid-2018, no one should be surprised to find a micro-USB charge connection. The puck itself feels almost metallic; it's a very lightweight material with a lid that slides back and reveals the buds inside. 5 LED lights along the center of the inside rim indicate level of charge, and longer LED lights by each bud indicate connection to the case. The buds are held in place by magnets. The bottom of the puck has a rubberized pad which prevents the unit from being easily slid on a table or nightstand. It is wonderfully simple, and elegant, and pleasing. The buds themselves have two components: the electronic component, approximately the size of a small kidney bean, and the ear tip which holds it. The tips are easily interchangeable. Without downloading the Bose Sleep app, the puck comes a very expensive paperweight. Setup is simple; the app walks you through changing the ear tips, proper fit, and how to charge the buds…it takes no more than a minute, and it doesn't require the creation of any account online. The app is otherwise a simple interface--showing the percentage of the charge the buds currently have, what sound is playing, and any set alarms on its home screen. The pre-installed library of sounds have two categories: relaxation and noise-masking; out of the box, all but one of the sounds are noise-masking sounds, intended to be used for sleeping. When turned on, the volume can be increased or decreased via the app (not your phone's volume control), but it doesn't get very loud at its highest volume--although I'm sure most would not sleep comfortably with them up all the way; during my testing, I left the volume around 30% on most nights. The sounds are exactly what you'd expect from any electronics bin "white noise" machine you can buy from most big box retailers and very easily online: the hum of an airplane, the rush of a waterfall, the gentle sound of a stream, rustling leaves, waves washing ashore, generic white noise, and a campfire at night with crickets in the background. Ironically, my go-to sound was the last of those, even though (even as I write this review) the sound of crickets in the woods surrounding my house is really quite loud coming in through an open window. There is also one pre-installed relaxation sound "Tranquility" that plays a calming tonal progression that if I were into meditating, I might actually quite enjoy. From a features perspective, I love the idea of the Sleepbuds…a small, truly wireless set of earbuds that don't fall out of your ears and aren't uncomfortable to wear all night; they are light and accommodating regardless of whether or not you sleep on your side. Previously, I would wear a pear of Apple Earpods nearly every night and listen to music on a timer while falling asleep…so having something in my ears at night is not an obstacle for me. That said, because these fit so well, sometimes removing them can be quite tricky, and at times when trying to do it quickly I found myself panicking a bit to get them out. Regardless, they are very comfortable. They aren't noise-canceling, mind you, but because they utilize a very familiar eartip design to other Bose products, they do a phenomenal job at noise isolation without playing any sounds. The library of sounds is small, and doesn't seem to be developing (there are currently 9 masking sounds and 11 relaxation sounds available via the app, although you'll have to download 10 of those 11 relaxation tones to the buds after purchase. And no, you can't listen to your own audio files on these; Bose says that transferring even from among the limited library of sounds to your buds can take up to several hours per sound, although I was able to download a relaxation sound called "Boardwalk" in about 40 minutes. As a bonus, transferring can be done during the night while they are in use, and can also be paused and picked up at a later time. You can also utilize the alarm feature to have the buds wake you in the morning. There are 7 alarm sounds available, and snooze, fade in, and alarm scheduling are all available options. Although you can set a seemingly high number of alarms, only the next occurring alarm is saved to the buds themselves. Side note, I found snoozing to be a bit of a joke, and the only way to disable the alarm is to put the buds back in their case, which is VERY difficult to do in the dark if you've just woken up--and in that sense, it serves as a great alarm clock. Bottom line though--do they work? Well, they seem to, although even I can admit they are a very unique and niche product…it's no wonder why we haven't seen a second generation or an expanding library of sounds. The buds easily get through a night of use, and with the charge case I found myself recharging these every 2-3 days. But my sleep did get substantially better, noticeably so--such that I found that I was sleeping longer and more consistently throughout the night, and waking up feeling more refreshed than usual. I don't think they're going to be a silver bullet for everyone. I always listen to something when I sleep--a fan, the outdoors, and most often music (at least for a part of the night)--and I've found the sleepbuds keep a consistent stream of [effectively] nothingness and blocking out other anomalous sounds that otherwise jostle me awake during the night. And, at a discounted price of $199 (and even less considering the gift cards and certificates I stumbled across), I think this is a purchase I'm going to be pleased with. That said, I would love to see some more sounds available in the library, or even a similar low-weight and high-comfort product be released by Bose that does allow custom sounds, even music, for this purpose--because the comfort level on these, provided you don't mind things in your ears at night, to be the most successful and compelling part of the product. At the full price of $249, it's a big commitment--but one worth trying if good sleep alludes you on a regular basis.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 4 out of 5 stars

    These are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife actually surprised me with these as an anniversary gift. I have used them nearly every night for about the last 6 weeks. I love them. I am a light sleeper, and these are much more comfortable than earplugs. The noise masking is relaxing and works as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 5 out of 5 stars

    They Work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first, but these sleep buds really work. They are very comfortable to wear all night and even blocked out the noise from our trip to Vegas. I usually take the silicone ear plugs to block out the noise, and they do work. However, they end up not being very comfortable after long periods of time. The Bose sleep buds are superior in that area. They were a snap to set up and are top quality. Really like the case. Very lightweight, which will be perfect for traveling. If I had any complaints at all, it would be that there could be more sound choices. Luckily, I found a couple I like, but hopefully they will add more over time. In conclusion, overall I would give these a thumbs up. They are a little pricey, but the quality seems top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Effectiveness

    Rated 5 out of 5 stars

    Sleep and wake refreshed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very hesitant about this product, and I read lots of reviews - good and bad. I thought this would just generate some noise to blockout background noise - but actually it does more than that. It actually helps you sleep. I couldn't believe it - I woke up feeling more refreshed. This is THE device that I will use every night and take when I travel. I was very surprised that this is really comfortable. You do not know this is in your ear. I could go on and on, but the net is --- if you have trouble sleeping buy this. From what I understand Bose has a return policy and you can return it within 30 days if it doesn't work for you (check that yourself, I'm not sure about the details). I do not intend on returning this.

    I would recommend this to a friend
  • Pros mentioned:
    Alarm, Noise reduction

    Rated 4 out of 5 stars

    Nice sleep help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Bose products. This product works well if you have someone who is a moderate to light snoring. Heavy snoring you can still hear muffled But i5 does help me get to sleep and rest Very nice to also have an alarm to wake me up and not my wife

    I would recommend this to a friend
  • Pros mentioned:
    Noise reduction
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    A decent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product if you are sensitive to noise and that's what wakes you up at night. If you have insomnia for other reasons, this won't be as effective. Pros: - easy to use app - decent noise cancellation - White noise options Cons: - price

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 4 out of 5 stars

    No Noise Cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set is super comfortable, sounds are pleasant. Can download more sounds for free. I wish is had noise cancelling at least for first couple of hours until I fall into a deep sleep.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    So-So, yet disappointing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can only hear out of one ear, due to nerve damage from measles as a child. I bought the sleep buds to aide in relief of tinnitus in my good ear. These sleep buds were advertised as aiding sleep for individuals with tinnitus, so I decided to try them out. Initially both buds worked well. I only use one bud, since I only needed to use one at a time. They actually worked quite well for the first week. Then the bud that I had been using went silent. It still connected, but the volume was reduced by about 95%, making it essentially useless. The second bud was then used, and continues to work well. At $250 a pair, I really think both buds should work for a good length of time. When I tried to return them for a fully functional pair, I was told that they can only returned within 10 days of purchase. I was there at day 13. I travel for work, limiting how quickly I could get back to a Best Buy. So imagine my thoughts when the Bestbuy clerk suggested that we should have bought the extended warranty (for $60). If I had done that, then I could have returned them no charge and swapped them for another pair. Could have ..., but it is too late now. Tough luck. I am sure that I am not alone to consider a $250 device not need a 25% charge for an extended warranty to cover a period beyond 10 days. For now, that one lonely sleep bud is still working, but at this point I no longer have a backup. This situation is rather unique to me, since most other people with two good ears would only have the one working bud and not even be thinking in terms of backups. I am disappointed in the quality of this Bose product, which is supposed to be a premium brand. If the second bud goes bad too, I will not be replacing them with this product.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Thank you for your feedback.
      Sorry to hear you have been experiencing issues with you product,
      Please contact your local technical support team who will be able to assist you.
      Hope you enjoy the rest of your day! Liam - Bose Technical Support bose

  • Pros mentioned:
    Comfort, Noise reduction

    Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife uses these to help keep out noises that would affect her sleeping and they really work. She uses a smartwatch that has a sleep app to be ale to measure how well she sleeps. When using these, her sleep effectiveness goes from the mid 70%'s to the upper 805's and even the low 90%'s. She feels more rested each morning. They do not block out all the noise, so she can still hear major sounds that would be important, like smoke alarms or the dog really barking to go out. When she first got these, they only had about 6 or 8 sounds to choose from, but a recent update to the app has doubled that at least. Overall, she's very happy and would buy these again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise reduction

    Rated 5 out of 5 stars

    A huge blessing in a noisy truckstop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have spent the last 15 years, trying to get a little sleep at night in truck stops. Invariably, I seem to always be parked next to one noisy truck or another. I bought these sleep buds out of sheer desperation. I am so very grateful I did!!! I put these buds on, and they truly block out 99 percent of the noises that keep me up all night They are also extremely comfortable, and yes, you CAN lay on your side, and barley notice they are there. I would recommend these to anyone who is a light sleeper, has a noisy night environment, and of course to all my fellow truckers!! Thank you Bose for giving me back my much needed sleep...

    I would recommend this to a friend
  • Pros mentioned:
    Alarm, Noise reduction

    Rated 5 out of 5 stars

    Better than a meeting for putting me to sleep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a CPAP machine. While reasonably quiet, there is enough noise when I breathe to cause some restlessness. With this, I can select ocean breaking on the beach, a marina, or rain forest which complements the breathing. I drop right off. I have the app only run for an hour. There is an alarm which you can set so you can be woken up with the plugs in the ears. This is not for playing your music, the app loads 5 to 10 second sound bytes into the buds, then loops them. Which means you don't have to wait for the download. It's there immediately. I have yet to run out of memory on the buds.

    I would recommend this to a friend
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