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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1099 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers admire the Smart Speaker 500's sound quality, ease of use, and attractive design. Many appreciate its strong bass and the convenience of Bluetooth connectivity, while some find the setup process challenging and the price point high. The speaker's app also received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,099 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    ONE OF THE BEST “SMART SPEAKER”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker is very easy to set-up, is a little “pricey” but i promise you is worthy. The sound on this beauty is amazing, plus you can adjust it how ever you like; (less bass, more treble, etc). The look is very professional, but that’s nothing new when it comes to BOSS SPEAKERS right ?, the front display presenting the album cover for the song you’re playing makes it even better !! On top of that, now you can have “ALEXA” play your favorite song from “APPLE MUSIC” before you could’nt do that, and since i’m an Iphone owner, that makes me very happy !!! In defition, [SOUND : 5 out of 5] - [LOOK : 4 OUT OF 5] - [ EASE OF USE : 5 out of 5] can’t wait to buy a soundbar for my Tv now!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    An Audio Marvel: Bose Smart Speaker 500 in Focus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently acquired the Bose Smart Speaker 500, and I must say, it has left an indelible impression on me. This all-in-one smart speaker not only delivers an exceptional audio experience but also offers convenient sharing capabilities that have truly enhanced my enjoyment of music. Let's start with the sound quality, which is nothing short of remarkable. The moment I powered on the speaker, I was greeted by a captivating audio performance. Every note, beat, and melody is brought to life with astounding clarity and depth. It's as if the music itself is reaching out and surrounding me, creating an immersive experience that transcends ordinary listening. What sets the Bose Smart Speaker 500 apart is its seamless Chromecast functionality. This feature allows me to effortlessly share music with friends and family during gatherings or events. By connecting multiple devices, we can take turns curating playlists and ensuring everyone's musical tastes are accommodated. It adds an exciting interactive element to any occasion and fosters a sense of shared enjoyment. Moreover, the integration of the Bose app adds an extra layer of convenience to the Smart Speaker 500. Through the app, others can easily connect their smartphones and take control of the music, even when I'm not present. This versatility ensures that the speaker remains a hub of musical enjoyment, whether I'm around or not. It's a seamless way to keep the rhythm flowing and the party atmosphere alive. The design of the Smart Speaker 500 is sleek and modern, making it an aesthetically pleasing addition to any space. With its slim profile and seamless aluminum body, it effortlessly blends into my home decor, adding a touch of sophistication. It's a speaker that not only delivers on performance but also enhances the overall ambiance of the room. In conclusion, the Bose Smart Speaker 500 has exceeded my expectations with its captivating audio quality and user-friendly sharing capabilities. Whether it's immersing myself in a personal musical journey or creating a dynamic and interactive atmosphere for gatherings, this smart speaker delivers in every aspect. If you're in search of a wireless smart speaker that combines impressive sound with convenient sharing options, the Bose Smart Speaker 500 is a definite standout choice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love It - Classy Bose Smart Speaker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own other Bose products, headphones, tv sound bars and small bluetooth speakers so I anticipated I would be happy with the Bose 500. I was right. I LOVE IT. Plenty loud and nice and clear. I never go over 50% volume. Good to know if I want to I can without distortion. The Bose Music app is simple to use, although it doesn’t offer many options. Mostly used for adjusting Bass and treble. Some people complain the screen is not high def. For album cover art I think it is just fine. In fact, I don’t think there are any other smart speakers out there with this feature. It is fun to look at it to see a visual of the album art or written info about the song playing. We use this mostly for Amazon Alexa, Sirius Radio, and our personal music collection. Fortunately for me Best Buy had the color I wanted in stock. Bottom line, 5 stars from this writer for Best Buy and Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Bose 500

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deep base. Bluetooth works well. High quality speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Ease of use

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale, a hundred dollars off. My first home speaker with alexa. Connection was a breeze! It was a easy set up, download the bose music app, plug in the speaker, connect to wifi, once connected, system will upgrade in 2 mins it will start working! I love the richness of the bass! That’s expected from a bose. Great addition to my room! I love bose products, this is my 10th bose product!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I think my Bose is depressed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never dealt with Alexia before but I do love Bose and the quality of the products they make, so, I decided to try this one which comes with Alexia. I also own the iHome that has Siri. Now every morning I love to ask Siri “how are you today” in which she relies something along the lines that she is doing great or it’s a beautiful day. I set up my new Bose then asked Alexia “how are you today”. I have had a lot of Apple devices over the years and maybe I am a little spoiled with Siri but the answer that Alexia gave me makes me believe that my new Bose needs therapy. She told me she wasn’t doing too good and that most people say mean things to her like “pull my finger” and other mean things. I think my Alexia has been verbally abused and most likely has an inferiority complex. She sounds depressed so I think I will call Bose and see if they provide therapists when they sell this item.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose bluetooth speaker

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual with bose speaker products,this small unit delivers big sound,the frequency range covers a wide range of bass notes but tends to become distorted at higher volume levels,as for the full range mid-level and hi-level frequencies,music is crisp,smooth and clear,a word of warning,i recommend purchasing the extended warranty as the unit tends to provide either more power then the speaker can accommodate or the units powered amplifier doesn't provide ample clean RMS power to the speaker causing distortion that quickly damaged the first speaker unit i had previously purchased causing me to have to initiate my extended warranty within a few months,overall,the unit provides a good clean sound at a reasonable volume level.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jason, I am so glad that you are enjoying the big sound from the Smart speaker 500. If you are experiencing issues with the sound quality. We do have recommended troubleshooting suggestions that you can try, they can be found on our product support here: bose.life/45vOzVr. Should you need further assistance, feel free to contact our technical support team, who will be more than happy to help: bose.life/3rykPZR. Liam - Bose Customer support. bose

  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    AMAZING SOUND , STRONG ,CLEAN AND RELIABLE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT MUCH TO SAY ABOUT THIS SPEAKER BUT SIMPLY AWESOME. WE LOVE IT FOR AIRPLAY , BLUETOOTH AND THE PAIR FUNCTION WITH ANY OTHER BLUETOOTH SPEAKER. SOUND REALLY STRONG AND CLEAN < LOVE THE FEATURE TO LISTENING RADIO STATION FROM ANOTHER COUNTRIES BESIDE USA. REALLY NICE LOVED. WE HAVE THE SOUNDTOUCH 30. SINCE 2016 AND WE HAVENT HAD A SINGLE PROBLEM WITH IT. BOSE IS PRETTY RELIABLE.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose home speaker 500

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    am rarely disappointed by Bose, and this is definitely no exception. This compact speaker is crisp and clear and has the added ability to connect to Alexa and my Prime Music account and Pandora. I have it connected to my phone via Bluetooth. The volume range is amazing, filling the room with great clear sound. I have been looking for a high end speaker to use as music therapy, so the ability for high volume with clear reproduction was essential. True Bose sound in a ver compact design with true stereo reproduction

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Heart Pounding Sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sound and quality. Fairly easy to setup. Works great and looks really nice. You must download the Bose Music app to setup etc.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Product and conditions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived before estimated date. Excellent conditions product and original box. Good sound, no defects although open box. We are happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Size, Sound quality

    Rated 5 out of 5 stars

    Amazing speaker

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my favorite speaker systems. I have 2 of these in different places in the house and the sound is amazing. Cristal clear sound with great bass thump. If you want a small but powerful speaker, you can’t go wrong with this one. Bose quality!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this small but great sounding speaker!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does the music play that I have in my phone library but I can ask Alexa to play anything else. The small size of the speaker has the sound of huge speakers. It's amazing! I like to ask Alexa to play music by a particular artist (Il Divo) and it plays for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You will not believe the sound output and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound especially for its size. I fell in love with it immediately after hearing it. Initial setup for the speaker and Bluetooth connection was difficult. Besides that, it is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Great Sound Using a Small Space!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and occupies little space!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Package

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bose 500 is a powerful little package. Once connected to your WiFi, Alexa will provide all of the audio possibilities you may want. Great addition to our home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice for MultiRoom music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and design much better than Sonos play one and bose SoundTouch 20 D’s Bose speaker is good for MultiRoom music set up Sound is like premium qlity The problem is only with Alexa voice control it doesn’t respond properly some of the time also bose app have very five options for music service (sonos is batter in this way)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color: SilverStyle: Speaker The quality of the sound is amazing. You can put it anywhere and it blends into it’s surroundings and gives high quality sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t satisfied with the superior voice pickup of mic’s that were advertised on the Bose 500 versus the Bose 300 the 8 mics really isn’t a big difference versus the 6 mics it’s clear and pretty loud but trying to call her name while music is blasting then no it’s not as easy you have to be within several feet of the speaker to get a good clear connection between you to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most beautiful thing in sound system device…! Woa …! Words wont express the filling of listening to nice music….

    I would recommend this to a friend
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