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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1096 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are satisfied with the HL-L2320D Black-and-White Laser Printer for its easy setup, affordable price, and compact size. Many customers also appreciate the high-quality black and white prints and reliable performance of the printer. While some customers would have preferred a wireless option, most are pleased with the printer's overall functionality and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,096 reviews
  • Pros mentioned:
    Easy setup, Price

    Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale for $65, couldn't pass it up. Un-boxing and putting in the toner was very easy. It works for Windows 10. Like most all USB printers, this DOES NOT come with a USB device cable, so keep that in mind if you decide to purchase. I got this for my wife a few weeks ago and no complaints thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Compact
    Cons mentioned:
    Wireless

    Rated 4 out of 5 stars

    Serves its purpose.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact. Only wired product. Fair prints. Does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Easy to use printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer. Easy to operate, fast printing and long lasting toner. The printer has a ling printer cord. This printer is a little workhorse.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Prints great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what I needed it to do!!! Prints great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It prints

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great printer. Only complaint is that it doesn’t come with the usb cord needed to connect the printer and your computer. Had to buy that separately. It would make it a bit easier if it was included with the printer but oh well. Other than that, solid printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    brother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my favorite printer ever! gets the job done and super quick too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother Laser printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this machines works well and it is a good quality product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Wi-Fi option this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer but it doesn’t have Wi-Fi option so can I change it by visiting any show room please any ideas.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Budget Laser Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good budget laser printer without scanning or copying capabilities. Also not wireless, but print quality is good. Makes quite a bit of noise when it prints. Accepts generic toner refills for low cost printing. You will need another scanner/flatbed copier/fax for those functions, but you can get an inexpensive wireless ink jet for that and just use the laser printer for printing. I have found Brother printers to be more reliable than similarly priced HP, Epson or Samsung printers.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Print quality
    Cons mentioned:
    Wireless

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as I was spending too much money during the year on the color ink cartridges for my Canon Pixma inkjet. Most of the things I print do not have to be in color, so I checked the pricing of this unit and ran some test pages on Best Buy's display mode. Print quality was really good and the price was nothing to balk about. My only regret is I didn't spring for a wireless model. I used it for about two months now and I'm quite happy with the printer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    5 minutes and printing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it today, really Easy set up, pretty much plug and play using win10. Haven't researched how to set up toner saver, but will. Watched a quick video on youtube about putting in the the toner, easiest process ever (had never done it before). Just google the model number and toner and its the first video, really simple after watching the two minute clip. It's loud for sure thus 4 stars instead, but for the price, and only needing to print black and white hope it lasts at least 6 months, if so it will have paid for itself twice over. Old usb cord from previous inkjet printer fit perfectly, no need for a new one.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Fast and reliable printer, but no LAN port.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is fast and reliable. It prints an average of 30 ppm. It takes roughly five seconds from the time I click print to the time the page is in my hand. I have printed roughly 200 documents and have not had one dropped yet. The toner is reasonably cheap too. I can find a four pack on eBay for a little over $30. It has a print average around 2,500 pages. It also has a toner-saving setting, which I have not used. It only printed black and white. The only drawback to the printer: it does not have a LAN port. It can only be connected by USB. It can still be shared over a network but it constantly occupies a USB, which matters if desk space or the number of available USB ports is an issue. Bottom line: I would buy this printer again for nearly any purpose. Also, this printer was $59 on Black Friday which made the deal even sweeter.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Awesome printer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous Brother laser printer (HL-1440) finally started having problems after 14 years. With that kind of track record though I knew I wanted another Brother laser printer, and this printer seemed to meet all my needs. It does everything my older and more basic laser printer did plus more. Automatic duplexing is a fantastic feature. There are many other features so it pays to look through the online manual. It is super fast, too. Some of the other reviews comment that it is noisy, but it is no nosier than my other laser printer, and the noise is not annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Reliable

    Rated 5 out of 5 stars

    Great printer, great price, great reliability

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer! No ink to dry out and go to waste. Good quality and very very reliable. Couldn’t recommend it more.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Easy to set up and operate. Great price. After all my research and reading reviews, this looked like the best choice. If you don't need a color printer, this black and white model can't be beat!

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Wireless

    Rated 3 out of 5 stars

    Very fair Value for a basic and dependable printer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An affordable Monochrome (Black ink only) basic printer. Fairly reliable and user friendly for home and smack office use. The only drawback to this specific model is that it does not make copies. I did not know that when I purchased it. I assumed that all new generation printers, regardless of cost, made copies. So, it was shocking to me. I will keep it as a basic B&W printer without "bells and whistles" and no WiFi since I do not require this. So, I recommend this model printer to those that may match my basic printer requirements.

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Cons mentioned:
    Wireless

    Rated 4 out of 5 stars

    Not wireless but very reliable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little unhappy at first because it wasn't wireless but that's my own fault for not paying close enough attention. Ultimately I think I prefer the wired connection because there's no troubleshooting. I have yet to have an issue with this printer where as my wireless one was a constant issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves Time

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed and quality of the prints is the best I have ever seen. Its prints on both sides without you flipping the paper like an office printer. I work from home and this saves time and has saved me money. I wish I would have chosen Brothers first. This is only a (black and white printer). I replaced my HP printer with this after I couldnt print after changing from the mail catridges program, which was costing me $20 per month to print. Shipping was prompt, as always with Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Print quality

    Rated 5 out of 5 stars

    Great Printer for Black and White

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous Brother laser printer worked perfectly and was about 7 years old. It needed a drum replacement but at the Black Friday price it was cheaper to get a brand new printer. Double siding is fantastic!! Print quality is excellent. The set up was quick and easy. I would definitely recommend this printer if you don't require color or multifunction.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliable

    Rated 5 out of 5 stars

    Reliable B&W printer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap and reliable, none stupid software needed, only print black and white

    I would recommend this to a friend
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