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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 48 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers appreciate the XR9550 Computerized Sewing and Quilting Machine for its user-friendly design. Many customers find it easy to use and dependable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-48 of 48 reviews
  • Rated 3 out of 5 stars

    not for beginners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not that easy for beginners. The instructions are not that helpful.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      I see that you may need some help in using your machine. Please contact Brother Customer Service direct and we are happy to help you with setting up and getting started:
      https://www.brother-usa.com/brother-support Brother

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It great, very easy to handle and use, it’s my first sewing machine and I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Súper recomendable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hermosa me Encanto I loved its very good and good fair use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for amateur

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So complex to even setup and run. I wish they can send someone home for a demo class. Even a virtual remote class will be very much helpful.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Learning a new machine can be difficult. Please see the link with our FAQs below to help:
      https://support.brother.com/g/b/faqcategory.aspx?c=us&lang=en&prod=hf_xr9550eus&ftype2=207
      If you need further assistance, please contact Brother Customer Service at:
      https://www.brother-usa.com/support Brother

  • Rated 1 out of 5 stars

    Too complicated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too complicated. The thread kept on jamming at the bottom. It wouldn’t saw normally. It was too complicated

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Usage pending—rating not feasible, yet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a chance to use it, yet. Will follow the instructional Disc when ready to learn

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Beyond amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What is there to say? Amazing, beyond awesome. It has all the bells and whistles Definitely keeps you wanting more. Thanks again! I cant wait to show my friends n family this amaIng product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sewing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used yet waiting to move back into my home. Haven't even opened the box

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We hope you enjoy your Brother XR9550! If you need any assistance, please contact Brother Customer Service at:
      https://www.brother-usa.com/support Brother

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