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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 339 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers value the fun gameplay, especially the Zombies and campaign modes, with many praising the story and map design. Positive feedback highlights the ease of digital download. However, some customers reported issues with bugs and expressed concerns about the price and limited content at launch. Overall, the game receives high praise for its engaging gameplay but needs improvement in areas like bug fixes and content updates.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 339 reviews
  • Pros mentioned:
    Campaign, Gameplay, Zombies
    Cons mentioned:
    Bugs

    Rated 4 out of 5 stars

    Great game with only few issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the quality of gameplay. I haven’t even touched the campaign which I have heard is great - but multiplayer is fantastic as well as zombies. Unfortunately there are a few glitches which cause the game to crash that need to be patched. Once that is done this is easy 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Zombies

    Rated 4 out of 5 stars

    Growing game

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game isn't as bad as most are posting about. The game came out last month and patches are known to occur to smooth out bugs. I did have issues that occurred like crashing my console which was game based. The game didn't autosave although icon showed. Player experience and weapon experience is whats broken. I thought I ordered the ultimate edition but was mistaken. My mistake just bummed. The game is worth playing bringing back true zombies mode a patch is needed to enable split screen. Campaign is lovely looking on the series x. Load times are fast next gen is a game changer with the ssd.

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Gameplay

    Rated 4 out of 5 stars

    Very glitchy when split screening

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gameplay is pretty fun, I liked and thoroughly enjoyed the campaign too - although I see why some people don’t like the ending. The multiplayer is fun too, but the split screen is SO LAGGY, it’s almost unplayable with two players. There’s a bunch of other glitches and things they need to fix, but if you plan on just playing it by yourself it’s pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay
    Cons mentioned:
    Bugs

    Rated 5 out of 5 stars

    Love it on Xbox One, can't wait for Xbox Series X

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my two boys interested in COD BO Zombies with an Xbox 360 version playable on Xbox One and they could not get enough. So it was an obvious purchase and I got the cross compatible because we expect the Xbox One to stop working in the future and will end up buying an Xbox Series X when available. Only gripe is the fact that the game is still very buggy and it seems not just on Xbox.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay
    Cons mentioned:
    Bugs

    Rated 4 out of 5 stars

    Best Black Ops game to date

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good game, if a little buggy. Also didn't like the fact that two of the maps aren't playable with bots (one of which I was really excited to play; "Armada"). And there were already too few at launch. Still, this is by far the best Black Ops game to date.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story, Zombies

    Rated 5 out of 5 stars

    Awesome Game!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks GREAT on the Xbox Series X! Great story, multiplayer and ... ZOMBIES!!

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Zombies

    Rated 4 out of 5 stars

    Good, but Feels Unfinished

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The campaign is cool, but a little short. The multiplayer is toxic and hardly has any maps. The zombies I think is the best part of this game. It's a twist on the classic way it's played, which I always loved most.

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Gameplay

    Rated 4 out of 5 stars

    Just another call of duty but a bit better

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good game. Great to the series. Good zombie gameplay goot multiplayer experience. Story is decent

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Gameplay

    Rated 5 out of 5 stars

    Great Next-Gen Game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic game. Best multiplayer in year. Campaign was top-notch. Great first game on a new console. The graphics were stunning on my Series S with a 4K TV ( I know the series s doesn't do 4K but it still looked fantastic). Only downside is how HUGE the game file is.

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Gameplay

    Rated 5 out of 5 stars

    Love COD cold war so much fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been playing call of duty for a long time now it feels like and they just keep getting better and better. I have no complaints with cold war. The graphics are great, the gameplay is fun, the campaign is fun and the online gameplay is where its really at. This is a must have for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Zombies

    Rated 4 out of 5 stars

    Not the best COD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game is great, although... This campaign is really good, I think it even competes with Modern Warfare. The fact that it allows you to change your ending 3 different ways, and make different decisions throughout the game, makes it so much fun to play again! Unfortunately, the split-screen mode is a little wacky and doesn't work very well. It works ok in multiplayer, but not at all in zombies. If I knew this ahead of time I would've waited until I got a definite answer on whether or not zombies would be split screen. Zombies single player is also really great though.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Awesome Game

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Story is cool and the graphics are incredible on the Xbox Series X. If you are into first person shooters this a must have. I would probably consider this one of the best games I've owned to date. And if you haven't played Warzone yet, you are missing out.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 4 out of 5 stars

    Solid game!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun game set in the Cold War. The attention to detail for the time is great. Limited amount of maps is disappointing, but fun nonetheless.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Zombies

    Rated 5 out of 5 stars

    Call of X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's call of duty.. so you know what you're getting.. zombies is fun.. the digital purchases was easy on bestbuy... this is one of the few games where you'll see the benefit of Series X right now

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Gameplay

    Rated 4 out of 5 stars

    COD Cold War

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the online play, but the offline Campaign was pretty insane!! They’ve come a long way over the last decade.

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Zombies

    Rated 4 out of 5 stars

    Good addition to the series.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad campaign, but I am not very good at the multiplayer part. But worth the money to shoot zombies!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Zombies

    Rated 5 out of 5 stars

    Cold War

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite game I bought so far, haven't played it n a while, but it's just like I remember even better!! Zombies is great as well as the Multiplayer mode

    I would recommend this to a friend
  • Pros mentioned:
    Campaign, Zombies

    Rated 4 out of 5 stars

    Zombies

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great campaign. Great zombies. Multiplayer isn’t as good as Modern Warfare. Still a fun game.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Zombies

    Rated 5 out of 5 stars

    The first Next-Gen shooter!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics on the next-gen version of CoD: Black Ops Cold War are absolutely amazing! 3D character models and environments are incredibly detailed! The Zombies mode is super fun as well!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Maps

    Rated 5 out of 5 stars

    COD is fun!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love Cold War! I play just the multiplayer mode, but this is a great one. I love how they have included some older maps but the new ones are great too.

    I would recommend this to a friend
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