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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7312 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledgeable and patient on-site agents who provide great service. Customers appreciate the data transfer assistance and express satisfaction with the overall experience. However, there are concerns about long wait times for appointments, occasional no-shows, and difficulties in resolving printer issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 7,312 reviews
  • Pros mentioned:
    Ease of use, Knowledge, Service

    Rated 5 out of 5 stars

    Computer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best online computer help! Knowledgeable and extraordinarily patient, they've solved each problem I've brought to them. Best investment I've made in years!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad has never disappointed me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad come and set up my two monitors, two sets of speakers (one for each of my two computers) on my new adjustable table top over my computer table. Freddy did a great job! He did it on time, promptly, efficiently and I am extremely happy with the result!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Computer Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed all of our problems and in a very fast and courteous manner. He was very patient and even explained how to disconnect and bring our older computer in fro a checkup. We were very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek saves our data and installs a super fast new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad flawlessly moved our data from our old computer to a brand new one. They also installed a new Wifi-6 Mesh network which is super fast and reaches everywhere in our house. The Techs were courteous, clean and very knowledgeable. We could never have done this on our own. Our Tech (Anthony) kept us informed of his arrival time and worked nonstop to get the job done. His knowledge is very impressive and our sytems are performing perfectly. I would not hesitate to recommend the Geek Squad to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool dudes, the geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond my expectation, the servicemen, both, explained my computer to me in non-tech language this non-techie (me) understood. For example, it was recommended I replace current computer with a new one, although not a low-end computer that would be out of date in 2 years. A price in the $500 range was suggested. They put my current computer in a tuned-up-status and showed me basic use of my computer and how to access and use the DVD player. There were good vibes in their service, altogether, and I am thankful I called the geek squad!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Professionalism

    Rated 5 out of 5 stars

    Geek Squad computer cleanup was worth every penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent cleaned up my computer. Now it opens faster and connects faster too. The agent gave me advice about how much longer it will work to my specs, and how to get the best possible replacement when necessary. He was extremely helpful and easy to work with. Excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent bright and efficient professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was polite, efficient and took the time to explained (& patiently rexplained) what his was doing, what he did with other ideas as well. Very good person.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Knowledge

    Rated 5 out of 5 stars

    Andrew tech support fixed computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech support was pleasant and friendly, very knowledgeable, easy to understand. Explained problem and fixed problem without any problems. Andrew tech support helped with a lot of issues that I didn't understand and made it easy to learn. I highly recommend him for his knowledge and support. Excellent

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad representative gave superior service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad representative Shannon did a superior job in assisting with my issue. He was professional, respectful, knowledgeable and gave great advice.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Professionalism

    Rated 5 out of 5 stars

    Professional tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech came to my home and connected the printer, Apple Watch, iPad, and my lap top. Discovered a issue with my lap top. Taking my laptop in tomorrow to be fixed. He was very efficient and professional and went over everything with me. A very good experience!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad Replaced defective laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with Cameron the 1st few times I had issues with this pc..He was very helpful..Yesterday Michael stepped up and looked at the issues I was having and took my old laptop back and put it towards a new one due to all the issues..very helpful,knowledgable and much appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Professionalism

    Rated 5 out of 5 stars

    First rate, quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith set a standard of excellent professionalism. He fully understood what needed to be done - not just the bare basics, but what added elements would make for ease of operation. He efficiently and fully made certain I understood how to use my purchases, communicated his arrival time conveniently, and was pleasant and alert. A credit to Best Buy and an encouraging experience for the consumer. First rate.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Service

    Rated 5 out of 5 stars

    Geek Squad service my computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service! Excellent technician- Jonathan is professional, knowledgeable and outstanding service was amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Efficiency, Service

    Rated 5 out of 5 stars

    Geek squad fixed computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great efficient and easy to understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved my keyboard issue of it not working.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and came prepared along with a strong knowledge and spoke clearly of how to resolve the situation at hand and even other devices I have issues with. They spoke with absolute professionalism and much care. My issue with my keyboard was quickly resolved and they had it working in 5 minutes even got the lights working on it.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Knowledge

    Rated 5 out of 5 stars

    Justin Fixed all the tech problems I was experien.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin showed up when he said he would and he was as efficient, smart and polite as always. Renewing the subscription plan was worth it as long as you send someone who knows what they’re doing. The 3 times I visited BBwas a complete waste of my time. Never again.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Knowledge

    Rated 5 out of 5 stars

    Geek Squad fixed my computer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad Agent, Andy, was highly professional and knowledgeable. He fixed all my problems and offered suggestions to improve my computer's performance.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad connected laptop to monitors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup laptop and connected it to 2 monitors. All I had to do was supply codes for setup. Agent was cordial and explained everything that he was doing. He checked to make sure everything was working to my satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pro ! great job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made adjustments to my simulator now I’m back on track

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and was knowledgable about my product (desk-top computer). He hooked everything up and answered all my questions. He did not rush through the job and did not dismiss my concerns. If I need service in the future, I would appreciate having him return.

    I would recommend this to a friend
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