Customers praise the Cync Dimmer + Motion Sensor Smart Switch for its easy installation and reliable performance. The motion sensor is a particularly popular feature, with many customers appreciating its convenience. However, some customers have experienced issues with the Wi-Fi connectivity of the switch, reporting occasional drops in connection.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-24 of 24 reviews
Rated 1 out of 5 stars
Confused
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Still haven't been able to get it attached to the app even though it's attached to my wifi
Returned the dimmer switch after it wouldn't reset to factory settings after 20 tries to connect to the app
Still trying to connect the single switches now but I haven't had any luck
No, I would not recommend this to a friend
Brand response from GE Lighting Expert
Posted .
We deeply regret hearing that you have been experiencing so many issues with setting up your smart switch. This is not typical and we would like to troubleshoot this for you. Please call us directly at 1-844-302-2943 for the fastest resolution. - C by GE Support
Rated 1 out of 5 stars
False advertisement
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wouldn't connect to my wifi even though the other smart switch I have does just fine. Isn’t a true 3 way. It doesn’t work in conjunction with my other 3 way switch. Cant dim the lights with it.
No, I would not recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Senorrobert, this switch can work in a 3 way but only with another C by GE smart switch on the other end of that 3 way. If you have any questions you can also reach out to us directly at 1-844-302-2943 or [email protected] -C by GE Support
Rated 1 out of 5 stars
Don't
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't buy it. Could not connect the two switches. Customer support for hours. Waste
No, I would not recommend this to a friend
Brand response from GE Lighting Expert
Posted .
We are sorry to hear you had this experience. We would love the opportunity to assist you with getting your switches connected. Please consider reaching out to us at 1-844-302-2943. -Cync Support Team
Rated 2 out of 5 stars
Disappointing
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I haven’t had a chance to use the automated scenes yet and am assuming those work if you set up while at home. However it’s frustrating that despite the switch being connected to wifi, in order to use the app you need to be connected to the switch with Bluetooth and the range is much shorter than the average Bluetooth speaker. So if you leave for the weekend and want to set up an automation you won’t be able to.
If there are other switches out there that work over wifi similar to Nest I’d go with that.
No, I would not recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Mike, we appreciate your feedback! If you'd like to recommend other ideas you may have, feel free to email us at [email protected]! We're always looking for ways to improve our products, and customer suggestions are always welcome!