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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 8 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 8 reviews
  • Cons mentioned:
    Display, Multitasking

    Rated 4 out of 5 stars

    Good casual laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this laptop when I bought it, but my sister broke the screen and I had to purchase a new one. It had great features, but the display was not very accurate to color and it had some difficulties running many programs at once at times. Overall, it is a good casual laptop and I was sad to have to purchase a new one, but would not purchase it again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Locks out

    Rated 3 out of 5 stars

    Not very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a floor model and was told it was in good condition. I get it hope and everything was working great. Then it randomly cuts off and locks me out saying to many failed password attempts. It has done it twice already.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard

    Rated 4 out of 5 stars

    No numeric key pad but a nice machine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little machine with great battery life. I bought it for my other half who doesn't do much technical stuff. Touch screen works better the her chrome book and the lit keyboard is a nice feature. Serves it's purpose well but I don't use it much as there's no numerical keypad.

    I would recommend this to a friend
  • Pros mentioned:
    Everyday use, Note taking

    Rated 5 out of 5 stars

    Great Performance and value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for easy, everyday, general use. Great for note taking at conferences.

    I would recommend this to a friend
  • Pros mentioned:
    2-in-1 design

    Rated 5 out of 5 stars

    great option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using a 2 in 1. It's been great. It keeps up with schooling and research just fine. I love the operations. Different sign in options. the keyboard is a little smaller than I prefer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product would recommend to my family and friends

    I would recommend this to a friend
  • Cons mentioned:
    Hinge

    Rated 2 out of 5 stars

    Hing Snapped Off Screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer for about a year and a half and the computer has worked well. I was folding it and the hinge suddenly split from the screen. The screen works fine, but now it is attached only on one side. I have seen numerous reviews of a similar thing happening but unfortunately this is out of the warranty period and repair estimates are around 1/3 of what I originally paid for the computer. Very disappointing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hinge, Quality

    Rated 1 out of 5 stars

    Poor quality workmanship

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware of manufacturer’s defect. I had this laptop for a year when suddenly, the right hinge popped out and shattered the screen with it. Apparently it’s a known issue, as other reviewers have had the same problem. Unfortunately for them, their laptops lasted about 4 months before this problem happened. Not the quality I expect from Dell.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey Nadia,

      We want to thank you for taking the time to leave a review of your Inspiron 7415 touchscreen laptop. We are sorry to hear that your hinge broke and shattered your screen. That is not the type of feedback we like to hear from our customer, or the type of product Dell intends to deliver. We would love to help you at your convenience we recommend using the toll-free number or chat link below to reach a member of our support team.

      Should you need further assistance; we recommend that you contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Best Regards,
      Summer@Dell Dell

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