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Customer reviews

Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1 of 1 review
  • Cons mentioned:
    Poor support, Slow, Waste of time

    Rated 1 out of 5 stars

    Garbage. Sending back after 2 days of misery.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Either defective, or the slowest "new" computer I've ever seen. Takes 1-2 minutes to load a single web page. Dell support gave up after an hour on the line today, saying it shouldn't take that long to go through their diagnostics and someone would call me "later". This one is going back to the store. Wasted 2 days setting up this piece of garbage. Ugh.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Markoman1,

      We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that have come across some troubles with your Inspiron desktop because it is performing very slowly. We apologize that the Dell Support Team member was not able to help you to resolve this issue.
      I have provided some steps you can take that should help with this issue.
      There are several ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

      1. Restart your computer regularly.
      2. Run the automated tools provided in the SupportAssist Tool.
      3. Run a complete hardware diagnostic test.
      4. Scan your computer for malware.
      5. Restore your Dell computer using Windows System Restore.
      6. Reinstall Microsoft Windows.

      You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

      If the issue with the performance is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance. We hope that the next representative you speak with is can help resolve your concerns.

      Best,
      Katarina@Dell

      Should you need further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896 Dell

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